Hi Alex
My id user in WPT is 308779
Your team asked me to verify my account and I sent them my passport and the documents they asked for. They accepted successfully and my account they said is verified but now they said is under routine security control and I can neither withdraw or transfer,
They told me 72 hours but I've been waiting for many days now and there's no response. I've seen comments from players who have been waiting for months and that doesn't make any sense, I'm doubt to play in your room anymore with this kind of servicie

hello alex where is the list of prohibited softwares ? i have read terms and conditions but couldnt find amything

I think a more appropriate response is to have a thorough security audit of the platform and the software performed by a capable third-party. Although it appears that this feature might be uniquely vulnerable, that's only the case if poor software design principles have been applied - and if that has happened, then any part of the software could be a risk.

We actually started this process after GG had their superuser scandal last year because we wanted to be sure that this couldn't happen to us as well.

(Incidentally this has nothing to do with the refunds we've made this year).

Your case has been ongoing for this amount of time because you have not co-operated with our security team. An update on your case will be sent to you today.

I've discussed this with you on Twitter as well. Cases like yours put me in a difficult position because I want every customer to have a great experience on WPT Global, and I've made it clear to the whole team that I expect them to support that. It's not difficult to give better service than Stars and GG these days, lets be honest, and I want to go far beyond that.

However that doesn't mean that I'm going to let people take advantage of us. I find your position unreasonable because it's not a fair outcome based on good faith, it's based on a 'loophole' that you claim to have found.

Of course a tournament will not start if it has less than 2 players. Of course we will not award you the entire guaranteed prize pool in such a situation. I am sincerely sorry that this situation inconvenienced you, however, and if you are not able to use the ticket that you have due to other commitments, I am happy to exchange it for something of equivalent value that you can use.

Before you take this case to the gaming commission please read our TOS, especially terms 9.9, section 10, and Annex A.

Unfortunately you're caught up in a security investigation and sometimes these do take a few days to resolve. You'll be contacted today by the team who'd like to speak to you.

I appreciate you may have seen allegations here that cases have taken months to resolve. This is only true in cases where the players has failed to co-operate - usually because they are guilty of a breach of our terms. If you respond promptly and honestly to our team then there's nothing to be worried about.

There is no specific list. All third-party software that interacts with WPT Global is prohibited, with the exception of software that simply moves windows around (table organisation / resizing). The relevant parts of the TOS is Annex A: https://wptglobal.com/terms-and-conditions

Alex your platform is nowhere in the ballpark of GG and Pokerstars in terms of software security, security team response time and communication with players (I have a bunch of friends paying 25 Usd for reports and your security team does not even bother to respond to their complaints for months now) and i myself reported for about 6 months the most blatant collusion i have seen in my 20 years of online poker and until ranting on this forum nothing happened.

Rakeback and promotions are nowhere near of GG and Pokerstars. Funds security is questionable on your platform a proof of this being this ukrainian guy that you keep ignoring on the forum had he's funds confiscated for no reason.

I have to argue that the games are indeed softer than any other platform, but if you don't have the experience of avoiding the colluders and the super users 90% of the regulars won't be able to make money on your platform no matter of their skill level.

So please refrain to compare a platform with high security breaches to reputable platforms that had some problems in the past. Few years ago GG had the same problems as WPT a chinese guy entered HU shoved 52s against your aces preflop, hits nuts, takes the money and leaves, can't say i have saw this in the 3 months playing here, but saw this behaviour on a daily basis on WPT.

I know you prefer to ignore this complaints from the players because you belive them as not beeing true, security team or any other advisers you ask about this are probably lying to you, but i know it is easier to trust them than a random guy on the internet. I can assure you we will have undisputable proofs about the super user situation in the next few months.

Hi Alex!
About 1 month ago, I cooperated with KYC verification, then recorded a video with my home address.
And then, they said my verification successful but they did not open my account & withdraw.
Next, they asked me to record a 3-hour video and comply with their requests.
1/ No phone, no messager
2/Only one me in the room
3/ Don't talk with anyone else
4/Play poker 3 hours...
I explained why I couldn't do the video recording for that long and I have children living in my house.
I just want WPT return my money soon, I need that money to take care of my child. I don't want to play WPT anymore. It's really too troublesome.
You are my last hope. Hope you can help me because I've been waiting too long.
My ID 490647 until now I still haven't received any email from WPT.
Thank you

I think an independent audit is a great idea. Please ask them to look into the burner account issue as well. I have been following these accounts closely at my stakes and the situation hasn't really changed. I appreciate its a tricky one to fix though.

Good evening Alex. Hope all is well. I have a few issues I want to bring to your attention.

Buttoning/HNR

Alex is there anything that can be done on your end to track players who are either consistently buttoning, or play a few hands and instantly leave with profit? Is an issue on a near daily basis for me as I consistently table start. A number of them HNR one table then join me on a second table with a smaller stack.

Maybe a warning when starting and a monetary penalty would curb this behavior fast.


Jackpot

In your T&C's it states that WPT site takes 10% of a player's win off the total jackpot funds as an admin fee. This is just code that runs on the site. There really is no justification for the site taking 10% given players make up 100% of the funded pool for this (minus the initial funds WPT wouldve given to set up the promotion).

A small admin fee would be reasonable (2-3%), but 10% is not.


Table Starting Rakeback

Can you clarify if you join a table as the only player that you will still receive rakeback if there has been hands played on the table? It would be a good idea to have it noted on the table if rakeback is still available if you sit to avoid any confusion.

Due to an inability to use software to track rake it's difficult to know unless you just do one session on a table that has already had hands played then wait until the next day to see if any rakeback is received.

I'm fairly confident you do not receive rakeback if hands have been played which is an issue because this wasn't made clear and almost all your players would've received less rakeback than they were expecting, and in turn should be paid if this was indeed the case.


I would appreciate if you could look into these matters and respond. Thanks for your time.

Hi, I heard that if you play through an affiliate you get less impact by the "pro" restrictions when it comes to being able to see tables. Is this correct or just affiliate propaganda to incentives players to play through their affiliate?

Propaganda for sure.

The $11 PLO mtt that starts 19min ago from this post had 4 entries, got delayed and then cancelled ;s

Our security team is asking you to do this because they believe you've used false identification to register your account, and this is a way for you to prove that you haven't. If you've broken the rules, just admit it, and we'll treat you fairly. If you haven't broken the rules then please do your best to co-operate with the investigation and we will also treat you fairly. Communicate openly and honestly with our security team and you'll be fine.

The audit is focused on cybersecurity but I see where you're coming from and I'll consider it.

Yes, we can work on this and it is already against our TOS. If you encounter players doing it repeatedly please contact our team and we'll take action.

This is one of those network-level issues that can take time and consensus from a wide group of stakeholders to change. I will make the case for it.

Agree we need to communicate it better in the client. Yes, if you join the table when there is either 0 or 1 player seated (i.e. you are one of the first two players to join) then you will receive the table starter rakeback even if that table had hands played previously. (You've essentially restarted the table).

This is nonsense.

Have you checked the email content yet? When your WPT sent an email informing me that I had to record a 3-hour poker video with requirements such as no one in the room, no texting, calling... I said I live with kids, and let them show up in my office. Because they have no place to go and I have to take care of them.
But your WPT still disagrees and makes it difficult for me. Today, they created an email announcing that they would confiscate all the money I earned.
When I only had $200 it was okay, but after I had $1,600 my account started to be locked. That's nice WPT ��
Some of my friends got their money back because their accounts were under $300
Well done! I 'm believe your WPT Global really scam my money. And I know that I'm not the first person lost all money from WPT .

Hi Alex, here's a real issue I have with the way you guys handle empty seats and table starting...

I always try to play heads up to start tables, but that means I can't refresh the lobby every half second to see if there's a seat somewhere. Which means I just never arrive in time to get the available seats, because I have to focus and click on the heads up I'm trying to get going.

Which means starting tables just isn't worth it at some point, as we just get killed by the rake and lose the opportunity for good tables to guys refreshing their lobby every half second.

There would be many different ways to adress this, I'm curious about your thoughts on it.

Honestly I donÂ’t know where to begin because most of what you wrote is nonsense.

1st here is a tip for you that will help you make money. You can absolutely start a tourney with one player. You just start the clock. With all the late reg hunters it is a way to create action in feeder tourneys and fill seats for a big gtd tourney. You just cancel the tourney if it doesnÂ’t make the min. Required before late reg ends. And make it crystal clear people will be refunded if it doesnÂ’t meet min req. so saying it wasnÂ’t reasonable for me to believe the tourney would start and allow for late reg Is just wrong.

Also i find it very concerning that a CEO of poker site doesnÂ’t see the ethical / moral / legal difference between a reasonable policy and a reasonable policy applied retroactively.

Also I have said maybe 5 times that your site auto-registered for me the second available tourney which was Monday during a workday and I couldnÂ’t play.
Again you could have just retroactively claimed that was your policy which it seems to be because I was auto regged for it.

If a store makes a mistake putting the wrong price on something they have to sell it to you for that price. It is the only way to gtd the store is not taking advantage of their customer by charging them more when they check out even though they think they are getting a deal.

. Every thing you asked me to read is totally unrelated and I think you know that.

Honestly I think you should be thanking me for giving your company a chance to show that you hold yourself to the highest ethical standards but apparently you donÂ’t want to.

Is sone of this about the total run around and nonsense answer I have gotten sure yes. Pretending or not acknowledging the first tourney was Sunday was frankly just beyond bad customer service.

Legally I think you know you owe me the ticket and why you have tried to stop me from writing the gaming board .

Calling asking you to uphold the law a loophole is certainly a choice I wouldnÂ’t want to project as CEO of poker site.

So having said that the best I can do is you give collincapone ( someone Jaime k made initially inquires about joining the team in some way , maybe just to give tickets away) the ticket I will call it even and stop writing. ItÂ’s a live tourney pass so the chance I will ever see anything is like 2% assuming he wants to give me but ya he is a good guy so he would.



Let me know.

Hey Alex, what about hotkeys?

My affiliate just told me that you tolerate Jurojin and IntuitiveTables. Both programs can do a bit more than just resizing tables.

And what about 'StackAndTile' - a program that simply allows you to really just use hotkeys and resize tables? Should I be concerned about using it since it offers fewer functions than Jurojin or IntuitiveTables but still seems to be prohibited?

Hey Alex, I have another question.

Would I receive the 20% Table Starter Rakeback at this table? Obviously, I would be restarting the table, but there were already three other players seated before me.

From what I understand and have personally experienced, I wouldn’t receive the Rakeback in this case (because other players were already seated at the table before (even if they haven't played any hands)) - which definitely needs to be changed.






And if my assumption is correct, I think this speaks volumes about your current quality.

How long has this promo been live now? 2-3 months? And yet, such an essential and well-known bug still exists, and your team hasn’t taken any further steps to update this or even just transparently display which players are actually receiving the rakeback.

WPTGlobal Alex please reply to our massages and review our case to make honest investigation. Don't ignore us. Please

Vitallii's post with all proofs

Just a curious bystander here.

Based on your logic, if you won a $11 direct satellite to $109 Sunday Million on Pokerstars, and the event cancelled with 10 people (roleplay with me here please) - you would expect Stars to pay each player $100K because they have to honor the GTD?

Don't want to make you look stupid, just curious.

Poker stars has clear terms and conditions about the min requirements of GtdÂ’s and clear language on what happens if they cancel a tournament. If they canceled for technical reasons I would not expect them to pay the gtd. I would expect them to immediately refund in cash not force players to play some tourney at the sites tine of choice.

Canceling a feeder entry tourney just because it might not hit a gtd is not okay unless they clearly state the min requirements in advance for the tourney to run.

And in your example poker stars would 100% pay the gtd because they clearly state the minimum required to run is 5 players. (of course they wouldnÂ’t cancel because they know leaving it open to register would lead to people registering) .

Just sent you a PM there Alex.

These are some of the conditions of your Curaçao gaming license.

• Transparent: Gaming providers’ operations should be clear, accountable, and maintain proper records.
• It’s essential for gaming providers in Curacao to maintain a high standard of safety, ethical conduct, transparency, and consistent reliability.
1. The licensee must make available at all times its general terms and conditions of use to the player.
2. The terms and conditions shall be unambiguous and written in a clear and understandable manner in the languages in which the games are available.


Literally every tourney you run without posting clear terms of your gtd's you are not in compliance with your gaming license.

Not to mention not posting clear cancellation and refund policies.

Hopefully you have instructed your programming / data entry team to quickly start including this info.

The reason all the other sites post this information because they know its silly to risk your gaming license or a fine not to. And its unfair to make your customer guess which policy applies to which tourney. (You have already stated you have different requirements for different tourneys).

As a pokersite you should hold yourself to the highest ethical standards not what you decide is reasonable.

Do better!

We are working on some improvements here that will make it easier to get a seat.

Our security team has specifically reviewed Jurojin and IntuitiveTables but has not done so with StackandTile. We don't 'endorse' any of these programs and if any of them change in future to include prohibited functionality then you could be out of luck (i.e. we may begin to actively block the program).

Yes, you receive rakeback in this case. (In your screenshot, no other players are seated so you would be the first).

Hello Alex,

As you can see I'm an old fan of poker but not a big poster on this forum. First of all I think it's great you are here answering all the questions, my biggest respect for that.

Some things I would like to get an answer for:

- If I play a table (joined 6/6) and 4 left. If I leave and rejoin does this start the tablestarter RB? If not for how long would that table be "blocked" for RB?
- Do you have any updates about the "loyalty program"? Or is did you mean the tablestarting RB with this?
- Why are you just ignoring the ukrain guy? I could very much live with a "none of your business" answer but no answer when you answer everything else makes me feel a bit strange.

Thx again for taking time in this forum.

Hey he's ignoring me also with the super users problem. Ukrainian guy had he's money confiscated for just winning at poker with no reason at all, that was a common practice on WPTG, it was a play at your own risk platform. To be fair it was before Alex became active in the company and i am sure he is against that practice, as he proven time and time again that he tries to do right for the players and platform. That being said he is not the one investigating all the stealing and fraudulent activity going on and i am more and more convinced that it is either out of he's hands to solve the problem or he has blind trust in the team.

We'll have undisputed evidence for the super user situation and we'll post them here and let's see how things go from there.

Although funds are safe now, have not heard of confiscated money just "because they can" for one year at least. But have fun playing against whales that know your cards.