OMG so you want to incentivize the affiliates instead of the players now???? Thats not the way to go...

Any chance we can get an intermediate step between 50 # of spins and 1000 # of spins for the $100 spin buyin, seems it was missed?? I created the blue column. Can we have something like that, and allow customers to claim only ONE of the top $100 spin prizes. Or if you guys are feeling really generous, both? Alex? Apart from that little tweak, promo is awesome.

Here is the Fall Festival schedule in a googlesheet, for those that find it easier to read

One change that we made yesterday was for PKOs, which now for the most part will have pretty much the same payout prize for 1st and 2nd (so HU will be mainly for the progressive part of the bounty vs a huge HU battle like previously)

Along with the Global Spins cross-sell mentioned in my previous post, here are details about cross-sell for our sportsbook

Nothing was missed. We have a low volume reward for players who might be newer to the site/Global Spins and then a higher volume reward for grinders!

You may find that most people who are able to get to 50 $100 spins will find 1000 spins simply unattainable. They'll stop playing the $100 spins, move down and begin generating 1/2 the rake for WPT. Whereas 600 is possible for a lot of people, but they'll still fall short trying. We don't want to stop people from trying.

Rake isn't paid preflop but if the pot gets large enough (over 20BB), the high hand jackpot contribution can be taken even if the hand ends preflop.

how much is the high hand jackpot contribution?

Alex,

You haven't said anything regarding the situation with chinese accounts that are able to play with 3 different name/accounts at the same time?

Hi,

Whenever I get stacked and buy in again I have to re-post BB. Am I just too slow rejoining the table, or is there some way I can auto rebuy?

no it's just a **** software that never get's any bug fixed.

You either pre-reload (and get deeper if you lose the hand) or re-post your BB

Unfortunately, the very idea of creating a poker room as an add-on to a Chinese mobile app was doomed from the start. Just imagine the chain of actions required to fix this bug. The Excel sheets alone for the launch promotion were something else

Plus, the industry leaders have long proven that software should not be outsourced, especially through several intermediaries

Hello everyone, I need the forum's help, and maybe specifically Alex's help. My account has been under review for 3 weeks now after they requested verification and accepted all my documents. I understand that checks can take a long time, but no one can tell me how long this might last. Perhaps Alex can help with my issue, specifically how long this process might continue and if there's anything I can do to speed it up. My nickname on WPT is "FreshCo1".

i think he already answered, or someone.
Wpt global is the only site allow multi table in this network.
3 accounts is allowed in other network.

hi, what is going on with Festival tournaments that are cancelled in the software?
would appreciate some information, as I prepared my whole day(s) around those in advance

+1 would be nice to get an answer asap on this

Also I would like to raise a suggestion on the Fall Fest Soccer Fiesta - https://wptglobal.com/fall-fest-soccer-fiesta
I think it's a wonderful promotion, but today there are no European league games, as UEFA Nations League is being played.
So we can't place bets on any of the qualifying leagues.
You should add the opportunity for UEFA Nations League events to be added to the eligible leagues.

Will be delayed im hearing..

"Unfortunately, we've had to postpone Fall Festival due to unforeseen difficulties. We're working on rescheduling & plan to come back with something even better this year."

14 hours earlier it was SHUFFLE UP AND DEAL!
And it sounds like it´s not just a delay of a day or two, more like cancelled.

I was preparing to grind tourneys like crazy and even decided to skip a couple of live festivals so I can concentrate on this (pathetic I know).
And no info when you log in, business as usual, like it was never supposed happen in the first place.

How can a brand this big and well known function so poorly?

And how long am I expecting to have to hold onto these satellite tickets ive won? ;o

edit: nvm i see theyve changed to non festival tickets

If the Fall Festival is canceled, is this promotion canceled as well? Or are players able to continue to play spins for the reward targets?

I see the Fall Festival Global Spins page has been pulled. Players are unable to track progress via the webpage anymore.

The fact that there is no official response from any of WPT Global reps is appaling. I have never seen a tournament series being pulled out hours before events are supposed to start.

Tech issues happen, but there is no excuse for zero communication.

When is the mobile app going to see fixes? It’s so tilting pressing leave room on one table to then be removed from a different table. Happens so frequently even without any action ongoing at any of them. Often unable to rejoin after it closes the wrong one as the seat has filled/HSP limitations.

As you may have seen, unfortunately we've had to postpone the Fall Festival that was due to start today. I'm really sorry about this - it is completely out of my (and Peter's) control. Both of us are really upset about it as well - not only us but a lot of people in the company spent a huge amount of time in the past few weeks preparing for it, and working hard to make it a success.

For now, for anybody who had a ticket to the Fall Festival, we'll change those tickets to regular tickets (for any tournament of the matching buy-in). Fall Festival's accompanying promotions will be postponed as well. Anyone who feels like they lost out and hasn't been compensated for this should email customercare@wptglobal.com and we'll sort something out. (If you post here, please make sure you email as well for a quicker response).

It is 1bb (exactly, no more no less) when 20bb+ is won.

It's a long-standing issue with the software, it is on the list to be fixed.

I checked with the team and they are waiting for a response from you. Please check your email including your spam and if you still don't see anything please contact customercare@wptglobal.com.

I'm very sorry.

Probably a moot point now, but I'll pass the feedback on anyway.

My apologies - this took us all by surprise and we had no time to plan for communications so they were slower than we would have liked.

The next release is a big and important one (it is the upgrade that should dramatically improve performance), after that I expect the fixes / improvements to come much more quickly.

Alex, can you please explain why the tournament series were cancelled?
As community, we deserve to understand what happened

Unfortunately I can't share any further information at the moment.