Hi,

My account has been locked for security reasons. My username is Player5. I wanted to make my first withdrawal on 28.05.24, the same day I sent my verification documents. I wrote to verification@wptglobal.com on 01.06.24 to inquire about it but did not receive a response. After one week of waiting, I received an automated response on 04.06.24 stating that my withdrawal was rejected. On the same day, my account was locked.

I sent several emails to customercare@wptglobal.com, but I have not received any responses. I am now locked out without any notification or explanation and have received no response from support.

Could you please assist me with this issue?

Thank you.

please never fix the autpost biglind when you join a table, this only annoys regs and never us impatient fishes and its an even playing field for everyone anyway
thanks

1. 2 day before, i play king of cash freeroll, everytime break, need to relog to play.
2. New skin in mobile is so terrible, for example, if i want play 1/2/4(1), i need to click in 0.1 0.2 0.4 $ and find 124 among 0.1 0.2 0.4
3. Suggest auto buy in fill 100bb.

I'll pass this feedback on to the poker room management team.

1 - The rake is set at the network level, but on the WPTG side we are pumping a lot of this money back to players via promotions like the Great Game Leaderboard: https://wptglobal.com/poker-promotio...me-leaderboard - I do see your point about the player pool not being the same as NLHE.

2 - Agreed. Again, a network level decision but we have a lot more influence now than we used to, so I hope to see this change.

3 - I don't understand your question, could you rephrase?

No it is not.

We are not live in many European countries yet, so you're right, action in PLO during peak European time is not as good. (There's much more action during Latam peak time). When we talk about winrates in NLHE, they are much higher than other sites (that's where the 5x number comes from, specifically NLHE). I suspect our PLO games are also better than elsewhere but I don't have the data to support this yet.

RE: Hand histories - we are working on a solution that will enable players to track their own gameplay, but it's early stages and I don't have an ETA for a full release.

It's available in the Thailand Apple App Store. If you can't see it, please check that your App Store region is set to Thailand: https://support.apple.com/en-us/1182...%20or%20region.

Please contact customercare@wptglobal.com and they'll refund you for this and collect some information that will help us diagnose the issue.

This looks to be resolved already, please let me know if that's not the case.

1. Please contact customercare@wptglobal.com and we'll make sure things are put right, and we'll gather any technical info required to diagnose this issue.
2. It needs work, improvements are coming, including the ability to sit down directly from the grouped lobby without having to search a specific table
3. Agreed, no brainer.

I think wpt global is doing a fantastic job at offering both recs and regs a great experience of online poker

That said, why oh why can’t we run it twice?

what happened to the traffic today? There are hardly any tables!

Sry I wrote something that makes no sense

My question was the following: if in the tables with 3blinds the rake is capped at 1 blind (e.g. 10/20/40 cap is 40) in the tables without the straddle how much is the rake capped? I don't believe that in a 10/20 table the rake cap is 40

we need a another 0.20/50(0.10) table for plo5card please
somehow only 1 is available and full most of the time while every other stake has 2 tables

samkid83
ID 19586

hi i cannot login my account today and found that the pop up message shown my account has been locked due to security reasons , what is happening actually?

Why not check your email?

no received any email at all

i had emailed to the security team , waiting reply now

i will update anything

Hey samkid83.

You are the person who I am referring to in my post above.

I didnt actually report you in the end, but if you are banned it probably is for your disgusting predatory behaviour.

Do you have anything to say for yourself for this behaviour?

I have taken notes on the times you done this too.

It would be nice if we could switch between $/BB/STR for chips displayed.

Like presenting your stack as 100 straddles, instead of 200bbs.

wpt Alex, could u help me to sort out my situation now? i dont know how long it might take for the investigation , and after 24hours there is no any reply/emails from support despite i was sending tons of emails

not only my usd2000 bankroll was stuck at this point , i also have usd210 satelite ticket + usd75 spins ticket which expired soon

also can you guys please do something about this player
has to be the worst offender on the plo lowstakes tables, always ratholes, changes seat to be on the position of the fish and the worst thing is im pretty sure he is barely winning but I had several games breaking because recreationals got so annoyed by his antics and left

im also shocked this happens on lowstakes nowadays

1. I like current 4 table limit on cash games, please don't change it. It already sometimes takes quite a bit of time to get 3/4 tables at 25/50/100 even with starting tables. I would expect it getting quite a bit worse with higher limit. I would also expect that higher table cap would make the games tougher as best regulars would be able to occupy more seats. I think that not many recreational players want to play more than 4 tables and if they do, they can always try spins or tournaments next to the cash games.

2. I think it would be nice if you would be removing empty tables from the lobby faster. Sometimes there is 2 empty tables for the same stake like 25/50/100 bomb for a while.
Also if there is two tables with one person sitting would like if You could remove one of them. I think those changes would make lobby a little cleaner and better for most players.

Wpt global now again block player have high winrate playing? Happening at stake 124(1) and 248(2).

unfortunately i guess i am fall into this category, i also heard some regs also got banned at his period of time, hopefully is not the truth

btw 3 days already the security/support team still remain silence after i keep asking what is going on actually, they dont even bother send me an email before locked my account to tell me what is the situation happening

That is concerning. Hopefully you get a detailed response soon.
I'm surprised the the staff in this thread have not responded yet too.