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I can't cancel either. Has yours gone through in the meantime?
No hasn't gone through they sent me back this email though..Doesn't address why the cancel payout feature doesn't seem to work.
I hope this email finds you well. Thank you for reaching out to us regarding the status of your recent payout request.
We want to inform you that due to an unusually high volume of payout requests at this time, there is a temporary delay in processing.
Our team is working diligently to handle each request as swiftly and securely as possible. We understand the importance of these transactions to you and are committed to ensuring you receive your funds promptly.
As part of our commitment to safeguarding our player base, our security team is individually reviewing each payout request. This measure is an abundance of caution in response to an increased number of phishing attempts. We believe this step is crucial to protect our community and ensure the integrity of every transaction.
In accordance with our terms and conditions, please note that we have up to two weeks to process payout requests. However, we do not anticipate it taking this long. Our goal is always to expedite these processes while maintaining the highest standards of security and accuracy.
We truly appreciate your patience and understanding during this time. Rest assured, we are making every effort to process your payout as soon as possible. Should your payout take longer than the maximum of 14 days, please do not hesitate to contact us. We will ensure that your request is expedited right away.
Thank you for being a valued member of our community. If you have any further questions or concerns, please feel free to reach out to our support team.
Kind regards,
WPN Support
Last edited by Kardrack; 04-22-2024 at 01:32 PM.
Reason: bitcoin address issue explained