Quote:
Originally Posted by SendCookies
OK, since no one else has this problem I'll be the first to post it.
Ordered Debit Card from BCP. Was sent out on the 1st of this month. I just got a call from DHL today and was told it was being detained by US Customs, and the process could take 30 to 90 days to release if it's released at all. I've emailed support at BCP and they told me they have contacted the bank and are waiting on what to do next. Really, I'm at a loss for words. Please help me ACR or BCP rep.
Here is my DHL tracking to date. And just to let yall know the clearance event on the 10th does not mean it cleared customs according to import lady at DHL.
Thursday, May 09, 2013 Location Time
11 Customs status updated CINCINNATI HUB, OH - USA 04:57
10 Clearance event CINCINNATI HUB, OH - USA 04:01
9 Processed for clearance at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 04:01
8 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 03:26
Wednesday, May 08, 2013 Location Time
7 Departed Facility in PANAMA CITY - PANAMA PANAMA CITY - PANAMA 03:55
6 Processed at PANAMA CITY - PANAMA PANAMA CITY - PANAMA 01:40
5 Arrived at Sort Facility PANAMA CITY - PANAMA PANAMA CITY - PANAMA 01:26
Tuesday, May 07, 2013 Location Time
4 Departed Facility in SAN JOSE - COSTA RICA SAN JOSE - COSTA RICA 23:21
3 Processed at SAN JOSE - COSTA RICA SAN JOSE - COSTA RICA 21:47
2 Arrived at Sort Facility SAN JOSE - COSTA RICA SAN JOSE - COSTA RICA 21:13
1 Shipment picked up SAN JOSE - COSTA RICA 17:51
Please lmk if neone else has had this issue. TY all and will keep everyone updated.
Now this is how customer service should work.
Just received this email. TY BCP/Winning
Greetings from Black Chip Poker; we value you as a player!
As per our processor's decision, a new card will be issued to you and will be sent by Tuesday next week using a different courier service. We will cover all fees due to this inconvenience.
Thank you very much for your understanding and cooperation in this matter.
Should you need further assistance, please let us know.
Kind regards,
Danny O
BCP Debit Cards.