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[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread [WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread

03-31-2012 , 12:35 PM
LMAO......now support registered me for today, been playing 1/2 hour and at level 4 and I'm suppose to play? Don't thinks so!!!!!!!!!!!!!!!!!
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 12:44 PM
Quote:
Originally Posted by farmslicer7
I just got a check from ACR in 2 business days. Nice work!
Thank you for the positive feedback!
Quote:
Originally Posted by tigertigeraa
TO REP

I GONNA MAKE ACR ACCOUNT.

I WANT TO KNOW HOW TO USE (WITHDRAW USING)DEBITCARD.

AND CAN YOU EXPLAIN ABOUT PAYOUT OPTIONS(EX. CHECK FEE...)?

THANKS
Debit cards are very convenient, the card is opened with $25, and then it's sent to you. Once you receive it and request a payout, the funds are transferred to your card. Then, you can then use it to make purchases at retail outlets, or withdraw cash at your freedom. Debit Cards Min $50 - Max $2500. Email our: support@americascardroom.com and they will help you apply for it.
Quote:
Originally Posted by PumpFak3First
So if you use a Mastercard issued debit card, outside of using Western Union you are basically **** out of luck in hopes of depositing?
Quote:
Originally Posted by Byrung
Im sure this has been asked but Im not about to go through 100 pages to find the answer. Hopefully you can find the time to respond.

I downloaded your site and took a look around and noticed you dont allow mastercard deposits on your site. Why is this?
Currently, we accept Visa only.
Quote:
Originally Posted by DJizzzle
Hello I was just wondering what the with drawl fee was for taking out a check and, how long is the withdrawl process?
We offer one free check withdrawal via regular mail per month, after that all checks via courier cost $65.

Quote:
Originally Posted by Vince.
I have a true poker account with rakeback. Can I create an acr account and use the VIP system instead of rakeback?
Sure, however keep in mind if any RakeBack player decides to, a one-time account conversion to the loyalty program is possible, simply contact rakeback@americascardroom.eu
Quote:
Originally Posted by Hotlanta Bob
@ ACR Rep - Could you comment on what changes were implemented in the latest software update?

Also, where did the $100 & $150 GTD NLHE tourneys go?
Keep in mind we’re changing the tournament schedule; this is a question our Tournament director can help on.
Quote:
Originally Posted by rookoncampus
What are my deposit options for americas cardroom as a US player? And how do i deposit?
Person to Person transactions : WU and MG, and VISAs.
Fees for deposits via WU for amounts over $300 are covered and fees for deposits via MG for amounts over $100 are covered.
Quote:
Originally Posted by Vince.
Can you switch from having a rakeback account to a VIP account or the other way around?
Yes. One time conversion.

Quote:
Originally Posted by Byrung
np
I do remember awhile back I went to deposit on cake using my mastercard as I used to do but it was declined or something but the option was def there. It said something along the lines of "this option is no longer available on your account". I figured that I must have placed some kind of self ban on my card but obv that was not the case.

come to think of it I tried depositing on an ipoker site and they wouldnt let me deposit using a mstercard there either



so I imagine the pre paid visa's would work right?
Yes, make sure that the card is accepted for online and international transactions.
Quote:
Originally Posted by vlaric
Has the mucked cards bug been fixed yet? If so, how can I see the losing hands that have gone to showdown?
What was the bug? we don’t have that feature yet.
Quote:
Originally Posted by DJizzzle
Am i going to have to sent in any forms or identity information in order to withdraw my funds?
Our security department often request further information as standard procedure, it depends on the method you’re choosing too. Feel free to contact them for more info: security@americascardroom.eu
Quote:
Originally Posted by Ponziani
On that same note, is it possible to send in the information prior to withdrawing, so that when and if we decide to in the future, we can do without the process? Or do we only send in the information when we decide to withdraw?
Yes, you may send the info beforehand.
Quote:
Originally Posted by hatsoff2u
anyone not get their rakeback today?
If you didn’t get yours, please allow me to look into it for you by sending me your username. Rakeback was paid.
Quote:
Originally Posted by GreaseMonkey
My suggestion is that when you click on open seat it reserves the seat for you while you are buying in. Often I click on the open seat then have a decision on another table, when I come back someone took the seat even though I have the box asking me how much I want to buy in for still up.
Noted 
Quote:
Originally Posted by BeerBottlez
Site just crashed in the middle of some big hands for me. I've contacted support to see how they will handle this situation I should not be out money for hands I can't respond and in fact it potentially cost me money when I'm trying to bet a flopped set.

The live support guy says "We are undergoing a small upgrade and their will be small downtime we apologize for this inconvenience".

Why is ACR upgrading crashing their servers at 2:30pm EST?
We had a downtime on Monday at 03:00 am ET while an upgrade was performed; the site was down for approximately 2 hours. During the down time all cash games were suspended and tournaments were stopped. After hearing much feedback on this forum, we made sure to send various messages before letting everyone know.
Quote:
Originally Posted by nowitsover
Requested a max payout via Check method on 3/25/2012. Normally it would be "processed" no later than two business days. Today is Friday 3/30... 5th business day. Contacted ACR dept and asked when they plan to process my payout. Was greeted with their generic copy and paste respond... saying payouts are processed in the order received. I find it hard to believe that in one week time... they have such an influx of players / payouts that would push back my check payout so much?

Has anybody requested a check payout on or after 3/25 and got that payout processed already?

Here is my last four payouts and the time it took to be processed...
1). 3/1 requested, 3/2 processed, 3/17 received, $2995 (free payout in 30 days sent via regular mail)
2). 3/11 requested, 3/13 processed, 3/17 received, $2990 (FedEx)
3). 3/18 requested, 3/20 processed, 3/27 received, $2995 (FedEx)
4). 3/25 requested, NOT YET PROCESSED

Should I be concerned????

Thank you all for listening.
We haven’t received many complaints; nevertheless, I’d be happy to personally address the case to our cashouts team.

Quote:
Originally Posted by PokerMikie
Just got a small payout on my Debit Card(provided by ACR) in one day!

This place ROCKS!!!!!!!!!!!!!!!

I love ACR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
That's Excellent! Your kind words are appreciated.

Quote:
Originally Posted by hatsoff2u
[IMG][/IMG]
[IMG][/IMG]

Does anyone want to do the math to see the rakeback% for each bonus? Like if you buy $4K every time you save 250Kcp's vs getting $300 every time you earn 25k cps?

If you earn 3500 rps between March 15 and April 14 you get an entry coupon into the 250K MTT. When you redeem something like the achievement medals or the mtt ticket are you buying them with you rp's? Or are these just unlocked/owed to you?
the unlocked achievements have to be purchased and as you reach the next Rank Point milestone, another Medal of Achievement will be unlocked and made available for redemption with the points.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 12:57 PM
Quote:
Originally Posted by GreaseMonkey
I attempted to make a deposit on 3/21, it showed up declined and I was not credited the funds in my account but my check card was charged. After a week and a half of back and forth, today I sent an email saying I still have not had the funds credited back to my bank account and how long should I expect this to take? Then they sent this response.

Dear Mr. XXXXXX,

Thank you for contacting Americas Cardroom, it is a plaeasure being of your assistance!

Please be kindly advised that the trasnaction was confirmed as sent to refund according to our Cc Processor, however it depends on the bank on how long does the money will take to get into your account. It usually takes 8 days; however in a worse case scenario, some banks take 42 business days.

Thank you for your cooperation and understanding in this matter.

Please feel free to contact us if you have any further questions or comments.


Kind regards,
XXXXXX
Security Department

Am I the only one who thinks its ridiculous to have to wait up to 42 business days for a refund after they accidently charged me? Or is this normal? I understand that it is now in their processors hands and are just being relayed information but two months seems extreme.
The time frame provided by the security department is included as a worse case scenario since there are some banks that require quite some time for international cancelation of a transaction, however note that most of the times, a return won't take more than a week.

Quote:
Originally Posted by ez2cy
LMAO......now support registered me for today, been playing 1/2 hour and at level 4 and I'm suppose to play? Don't thinks so!!!!!!!!!!!!!!!!!
username please?

Quote:
Originally Posted by nowitsover
Ok... all is good in this world again...

I just checked and my payout has been "processed".
great news, thanks for the update.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 02:49 PM
czechraised,
They deleted me from the tourney, but turned around and registered me for next weeks.???? Who's to say I'm available. I just wanted the password so I can enter when I want.

It really has screwed up the day. Wife is going to be furious when she gets back with the kids and I didn't play.

Wanna come and sleep on the couch with me for the next week?
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 02:55 PM
Quote:
Originally Posted by ez2cy
They deleted me from the tourney, but turned around and registered me for next weeks.???? Who's to say I'm available. I just wanted the password so I can enter when I want.
You cannot register by using a password, since it is a restricted game you have to get registered manually afaik. Otherwise it would be pretty easy to have hundreds of password thieves in ...
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 03:05 PM
I think its a bit foolish of ACR to taunt the fed agents with the black Friday promo.

Adding any kind of risk is -ev to the players.

imo.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 03:32 PM
Quote:
Originally Posted by 39suited
You cannot register by using a password, since it is a restricted game you have to get registered manually afaik. Otherwise it would be pretty easy to have hundreds of password thieves in ...
Nope...when I clicked on it to register....asked me for the password. I tried it 3 or 4 times to make sure I was on the right tourney.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 04:15 PM
Quote:
Originally Posted by ACR Rep
was paid.
Noted 

We had a downtime on Monday at 03:00 am ET while an upgrade was performed; the site was down for approximately 2 hours. During the down time all cash games were suspended and tournaments were stopped. After hearing much feedback on this forum, we made sure to send various messages before letting everyone know.

No, this was 2:30pm EST not am and without warning middle it crashed. I contacted live chat afterward and they said they were doing some minor upgrades which in peak hours seems silly.

I have a few hands that are not showing in my hand history from this crash and am out money from it. I sent about 10 emails back and forth with support who tried to help them sent me vague histories without my hole cards or anything else. They claim they can't help me because they can't find it which is weird but oh well if it happens again I'm not sure I'll continue to play on ACR.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 04:25 PM
More deposit options plz
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 05:06 PM
Quote:
Originally Posted by ykwon
More deposit options plz
There are 3 options to deposit. How many more do you need?
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 05:44 PM
Quote:
Originally Posted by ez2cy
Nope...when I clicked on it to register....asked me for the password. I tried it 3 or 4 times to make sure I was on the right tourney.

For the $250 New depositor freeroll is for players who perform their first deposit.
If you make a first deposit between Sunday- Friday, you're entered into the following Saturday's freeroll. In this case, seems they made an exception for you and entered you into the next freeroll since you hadn't previously been registered considering your first deposit was last month.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
03-31-2012 , 09:12 PM
Ok thanks. Not sure how I would have know I had to play it immed. Other sites I've been on, you just play it whenever you wanted. But, could only play the one time.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-01-2012 , 03:24 AM
So i need no code to get 100% 1st deposit bonus right? And I can get check, prepaid visa, or WU no matter which method I use to deposit?
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-01-2012 , 07:08 PM
Still no comment about the rake being 7.5% in regular speed HU sit n gos. Please tell me this is changing. This is ridiculous.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-01-2012 , 08:14 PM
Quote:
Originally Posted by LoudPacquiao
So i need no code to get 100% 1st deposit bonus right? And I can get check, prepaid visa, or WU no matter which method I use to deposit?
No code needed, the bonus will be applied automatically once you make your first deposit.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-01-2012 , 08:23 PM
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Last edited by Bobo Fett; 04-02-2012 at 08:04 PM. Reason: Changed times from 6 PM -> 7 PM.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-01-2012 , 08:34 PM
I may have missed this question if it has been asked, but it there a waiting time between different Visa deposits? I made a deposit on March 28th, and would like to make another today, but am only offered player to player transaction options, and no Visa option.

Thanks, Eric
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-01-2012 , 11:25 PM
Hello!

I am new at this room so I've downloaded the client and tried to register but I couldnt register since clicking "create new account" only leads me to a empty pop up !!!!! Please I NEED HELP!! I am US resident too.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-02-2012 , 03:10 PM
for the sng leaderboard do HU sngs count?
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-02-2012 , 04:01 PM
Well wtf.. was playing PLO and during my hand I only had the option to "Sit in" or min bet, pre flop, flop turn and river. Couldn't make proper bets, couldnt even check. Only could call them. Thanks alot guys.

I am not 100% familiar with PLO and its betting, but I am pretty sure this is wrong. ACR refuses to take any fault, and just blames it on my interwebz connector



Edit: I raise you $.10 now fold

Last edited by Lavahands; 04-02-2012 at 04:25 PM.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-02-2012 , 05:47 PM
Beware if you use the debit card that there are fees to EVERYTHING. Fees to withdraw to the card, processing fees, withdrawal fees at the atm, fees when used to purchase, etc. Granted, this is smaller than the old 40 bucks to get a bankwire from ftp, but if you only withdraw a few hundred and plan on spending it everywhere, just remember it costs 2 bucks per swipe and a few bucks to get it loaded. I almost want to snap cancel my card and just risk it using a check. Hate having money tied up on a debit card I can't get out from a teller or transfer to another bank account like other cards I have.

EDIT: Anyone know the max you can withdraw from an ATM at once with this card? Do I need to email someone to get limits raised somehow if it's only 300? Can't imagine someone getting 10k on this card and how much they lose swiping it for purchases. If there is something I am missing, please let me know.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-03-2012 , 12:05 AM
Quote:
Originally Posted by bef99hwk
Beware if you use the debit card that there are fees to EVERYTHING. Fees to withdraw to the card, processing fees, withdrawal fees at the atm, fees when used to purchase, etc. Granted, this is smaller than the old 40 bucks to get a bankwire from ftp, but if you only withdraw a few hundred and plan on spending it everywhere, just remember it costs 2 bucks per swipe and a few bucks to get it loaded. I almost want to snap cancel my card and just risk it using a check. Hate having money tied up on a debit card I can't get out from a teller or transfer to another bank account like other cards I have.

EDIT: Anyone know the max you can withdraw from an ATM at once with this card? Do I need to email someone to get limits raised somehow if it's only 300? Can't imagine someone getting 10k on this card and how much they lose swiping it for purchases. If there is something I am missing, please let me know.
You're doing it wrong, the debit card is awesome. You can get thousands at ATMs paying under $20 in fees if you do it right. You can't even remotely touch that on any other site in this climate.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-03-2012 , 12:23 AM
True poker is connected to ACR right?

I won three satties to the 215 on sunday. Obviously got credited with the ticket and played but haven't received anything else for the 430 owed. Haven't gotten a reply from support with my emails either...unsure what's going on?
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-03-2012 , 12:24 AM
Quote:
Originally Posted by commons
There are 3 options to deposit. How many more do you need?
Uh no,
I have 2 options available
1. Person to Person Transaction
2. Person to Person transaction (WTF)?


and how many do you think I need?
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
04-03-2012 , 12:26 AM
Quote:
Originally Posted by ez2cy
czechraised,
They deleted me from the tourney, but turned around and registered me for next weeks.???? Who's to say I'm available. I just wanted the password so I can enter when I want.

It really has screwed up the day. Wife is going to be furious when she gets back with the kids and I didn't play.

Wanna come and sleep on the couch with me for the next week?

I can't tell if your serious or not but you have referenced how the freeroll thing has screwed up your day a couple times. If this is true even a little bit then you are quite the moron.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote

      
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