I used live chat a couple times asking about my debt card. I got generic answers, or, "the person who deals with that has left for the day."
Live chat is helpful for quick 'faq' stuff, but not really helpful w/ account specific stuff, imo.
I'm disappointed. Up until now, acr seemed to be on the ball w/everything. The rep answering questions/concerns, support helping me get $ deposited. But now, they seem to be about par w/ other US sites. ie, 3 weeks for a check, passing the ball to others in regards to cash outs. I've yet to get an email from security about my card, after sending the form ~a week ago.

I think that once you get your debit card account all set up, you are golden. $2500/week and supposedly it just takes 3 days.

I recommmend setting up the debit card immediately.

Talking to live chat atm, he just keeps saying 15 business days. Guess I keep waiting =/

**Update**

Requested my debit card 2/22
Was told it was processed around 2/23
Got a tracking number today 2/29
UPS says it will arive 3/1

thats not so bad!

Disney's business isn't dealing with shareholders. Contact them on wanting to book a trip or even having a complaint about a room, and I bet they take care of you right away.

requested debit card 2/22
no response

e-mailed again 2/28 asking if I'm getting the card or what
no response

ya this is real good

This is very unusual for ACR, are you sure you are sending your e-mails to the correct address?

Guys the debit card can take a bit. In my experience it has been about 2-3 weeks from applying for the card and actually receiving it. They also give you very little details of how the process is going/whether you have been approved. The only real notification you get is when it is shipped (you should get a tracking number). The card does exist, just takes a little while. Once your receive it, withdrawals are a breeze. It will take a few days to activate the card (they automatically load it with $25 from your account so you don't need to manually withdraw to activate it, just wait) but after that everything is smooth. I've always had my money in two days, three days tops when cashing out via debit card. The fees are up there but all-in-all it's a great hassle-free quick way to cash out.

Is the atm fee $3.00 per transaction?

Why are there so few tourney running tonight. With my usual filters there are only 5 tourneys in the lobby.

More specifically why isnt the Nightly 5K running tonight

since doj seized bodog lately...how you deal with your bankroll on acr? having only minimum..withdrawing everything?
what are your thoughts about the future of acr?

wtf was that, just shutting everything down midhand?!?

What's up with this in the terms and conditions?

2. NO WARRANTIES by ACR. ACR disclaims any and all warranties, expressed or implied, in connection with the Software, the Site and the Games, all of which are provided to You “AS IS”. ACR provides You with no warranty or representation whatsoever regarding the Software or Games quality, fitness for purpose, completeness or accuracy. Regardless of our efforts to provide You with service of the highest quality, ACR makes no warranty that the Site, the Software, the Games or the Servers will be uninterrupted, timely or error-free, that defects will be corrected or that the services found therein shall be free from viruses or bugs.

http://www.americascardroom.eu/poker...nd-conditions/

Is it just me or is ACR down, I cant log in at all right now? WTF

same here software opens and nothing loads not even log in pop up. this isnt good here unless its maintenance.........................

There was a pop up saying maintenance, and after I restarted the client DL'd an update.

Still not back up for me though

It said 3hour maintenance at 12am eastern time. They didnt have any of the tourneys going after 8 eastern.

lol, I can't log in either. I'm glad I checked here to find out it's some kind of maintenance.

I actually uninstalled ACR and reinstalled it then logged a support ticket. I should have just checked here first.

=====

EDIT: I just logged in and things appear to be back to normal, although not many tables going yet.

Not to worry Network doing a big update will be back up shortly (may be up while writing this post) here is why we were down for so long.http://www.americascardroom.eu/elite/
I am looking forward to your input.

Right now the elite program is a cluster%*#@, but am looking forward to when it makes more sense.

I'm assuming it's some sort of VIP program?

Will current rakeback players be eligible for Elite?

Nope. It states in the FAQ that Rakeback players can't participate and won't be able to see the Loyalty Program under your Rewards tab, though you can switch if you wanted to. I'm wondering how the benefits compare to rakeback and if it's worth it to switch.

That is correct, it's the VIP / Loyalty program that has been announced a while ago for the first quarter of 2012.

That was a giant publicity stunt to be honest. The .com website was not even being used and bovada is what is servicing US customers right now. Who knows what the future holds.

Received an email this morning that my debit card has been shipped.