I'm playing t#3557154 for almost half an hour. It's running fine, but the tournament lobby won't open.

It sure would be nice to know when I'm close to the money.

How long are the games suspended?

Hi, i got the message "Disconnected from server. Reconnecting.." all day.

I've tried deleting cookies and reinstalling the client. Nothing works. Please assist.

Hi! How is the stud traffic? Can one play 2-3 tables of 2$ up to 10$ big bet at around 4pm est?
Also how reliable are cashouts?
Kind regards, mybe

Hey AC, just downloaded your client for Mac and it seems to have problems. No games listed, and some buttons in the interface don't do anything. Is this a common issue?

If someone had a Doyle's Room account, are they allowed to create a new account on ACR?

That sounds like a really good question for their support via email.

im forced to wait till the BB in the 500k, is this normal? on bovada if i get moved i just get dealt in anyways

i had an account on Doyles Room (rarely played there) and i opened a new ACR account just fine

So I started playing on ACR because of all the positive stuff I heard about but so far it has been quite a frustrating experience over there.

During the last 2 days I head 2 disconnects on the part of ACR while beeing involved in big pots, table froze I had to restart software and lost the pots, everything else on my internet worked so I emailed them and said something was wrong on their behalf. Of course they just said it was my ISP which it absolutely wasn't.

But the more strange and most annoying thing that happened was after a software crash, my accumulated rake wasn't counted anymore. My deposit bonus didn't increase my elitepoints and CPs didn't rise, my beast race points didnt accumulate, nothing. So I wrote them an email about it and all they changed was the deposit bonus, they gave me the 52$ deposited bonus I accumulated for that time, but my CPs, RPs(Elite-Status), Beast points till remained the same which is just disgusting since I am working hard to get to colonel this month on NL50(I deposited 3 days ago).

But if that wasn't enough the same **** just happened again and my rake won't be calculated and now I am just waiting for them to answer my emails.

Well, so much for the ACR experience. If somebody from ACR-Support reads this, I would really appreciate if you could get in touch with me and try to fix this problem ASAP and also add all the beast race and elite points to my account which I have accumulated.

It started out as such a nice thing, but now I just want to kick this sofware in the face....(sorry for the vent)...

This happens a lot and has for long time now. Nothing you can do but track your play and report to support. Not sure where you heard positive things. They do always correct the problems according to the terms and conditions. Shouldn't listen to people who benefit from you playing there. Just sayin

Ok..Been playing online for years...like 15. Look at my other posts here..so u know I'm legit. I tried AC for last few months to take advantage of bonuses. Let me tell you...they are the worst scam artist ever. I have all documentation to prove it. I'm not talking about there Algorythms or bad losses. I'm talking about their Financial records and my withdrawl requests. I won a couple grand a few times..made the request to withdraw and never got it. Even though I went through their protocol and was approved...months ago...when I respond to security 'security@americascardroom.eu' they just ignore my emails...I'm not sure if they think I'm that stupid or what...I screen print everything..Transaction log has been modified (by them). I keep winning...I guess too much...It's really unreal. I'm going to dispute it with credit card. I told them to ban me. But they never respond to that either..Only with declining my withdrawals. Accounting/transaction are modified...like I wouldn't notice or something. Then last 3 emails (today) they ask for credentials to verify deposits which were months ago. I sent them all documentation..months ago and was approved... (see ticket #'s and emails below)
They sent me confirmation that I was clear...but still keep sending the email and then never respond to Error. (Yes i checked my Spam folder) I've never seen anything like it. Something is going on there. Here is a few emails:


From: AmericasCardRoom [mailto:security@americascardroom.eu]
Sent: Thursday, October 29, 2015 5:40 PM
Subject: [#AUA-664-51037]: I want to certify my account.

Dear

We hope this email finds you doing well.

As part of our security protocols we would like to have your account certified by providing the following documents:

* A clear copy of the front side of your Driver’s license or Government Issue ID
* Clear copy of a recent utility bill
* Clear copies of the credit/debit card(s) used in our site. Visa ****7652
* A signed copy of the Card Authorization form for Visa ****7652 that you will find attached.

These documents can be sent as a scanned image via email or to our toll free fax (1-888-902-2541). This process is meant to confirm your personal and financial information to certify your account.

For further assistance please do not hesitate to contact us by replying this email or please visit out live chat; we will be more than glad to help you.

Kind Regards,

Charlie
Americas Cardroom Security Team

Check out our preferred cash out option: BitCoin! The fastest and cheapest cash out option available, ask one of our agents for more info anytime!

Ticket Details
________________________________________
Ticket ID: AUA-664-51037
Department: Security
Type: Issue
Status: Closed
Priority: Normal

Helpdesk: https://livepokersupport.com/index.php?


See this now> and date>


From: AmericasCardRoom [mailto:security@americascardroom.eu]
Sent: Monday, September 28, 2015 2:16 AM
To: scottksu57@gmail.comSubject: [#NWX-508-27743]: Your recent withdrawal

Dear

Thank you for contacting us.

Your documents have been successfully received, therefore your account is now certified with our company, please feel free to request your cash out at your earliest convenience.

Please feel free to contact us back if you have any questions or concerns regarding the previous email.

Kind Regards,

Daniel
Americas Cardroom Security Team

Check out our preferred cash out option: BitCoin! The fastest and cheapest cash out option available, ask one of our agents for more info anytime!

Ticket Details
________________________________________
Ticket ID: NWX-508-27743
Department: Security
Type: Issue
Status: Closed
Priority: Normal

I am unable to download the client.

Pretty savvy user, but can't figure this one out. The pokermanagement site is completely dead to me.

I get a this web page is not available connection timeout error.

Any one know how to fix this?

Thank you,

Dan

ive known of few people having this problem. but they insist problem is from our end.

I download the poker software and the lobby just stay disconnected. Does anyone know how to solve it?

uninstall and download a different poker room!!!

In the player notes feature of AC, you can choose from a few icons to represent a player's "classification." If any of you guys use these, how do you use them? What do you interpret these symbols to mean?

My account was suspended for using a VPN. I was using an automatic configuration set to connect to the "fastest connection possible". This resulted in a Canadian IP address, which in turn flagged the account for suspension.

I am working with support to get this fixed now. However, my question is: is using a VPN forbidden on ACR? When my account is reinstated can I continue to use a VPN connection? I use a VPN across the board on my network -- so it would be difficult to disable just for a poker client.

What does support tell you?

You can rename the symbols to whatever you want them to be. I personally use red for overly aggro/maniac type players. Orange for good regs. Yellow for regs. Green for fish. Blue for nits.

--
Kahn

downloaded this, and when the box pops up to log in, nothing works when I click anything. I cant make a new account.

Any ideas/fixes for this? Ive uninstalled and re-installed and the same thing occurs.

Most likely your firewall.

ive disabled it all to test that previously and it is still having this issue

acr down?

Please Omaha 08 jackpots please one weekend