It seems like traffic is down the last week or so as well. Less games, terrible rake, subpar software... not a tough choice when Merge is improving cashout times.

Unless you play plo...

I sent my info in for a debitcard cashout, the email said if it is approved it would take up to 15 days until I get it. This was back on 11/25/2012.

Is this normal to not hear back from them and for it to take this long?

this is my first time cashing out, and not feeling too good about it. Thanks for any help.

I just cashed out on Sunday and money was avail. Wednesday on my card. Just a FYI to all u card users, don't enter the wrong pin more than 3 times or they'll lock ur card and charge u a buck each time. Learned that one today

hey Im going to try to explain what happened on my Omaha .10/.25 table last night the best I can. started out fine software wise, then all of a sudden I could only bet .25 cents preflop and there was no bar to raise or type in bet just kinda like a fixed limit game. then preflop it was only let me like min bet or min raise again with no bar to drag or type in bet. also when the action wasn't on me it said "deal me in" and im obviously not sitting out, then when it was my turn these limit like buttons would pop up.

has anyone experienced this? I told support and they just keep telling me I was playing a pot limit game.....I know what plo is and u can bet more then a quarter preflop no matter what duh...

hope u get the idea here because support cannot comprehend.

Well I think it is now safe to say that ACR is doing everything in their power to kill their profits with this new time bank setup. Since it began there is a very obvious dip in the amount of games running during peak hours. If you are multi tabling and have a decision on one table, get ready for every other table you are on to time you out and automatically sit you out. Then the marathon begins.. one after the other after the other.. and before you know it you need to spend 10 mins just to sit back in at all your tables and post your blinds. This new time clock also makes doing anything other than committing 100% of your focus to playing impossible. I can barely go on the internet and check my email while i am playing, I simply just cant when there is a 20 second timeclock on every single game i have going. My hands are completely tied now when I decide to play a session, even a few seconds of thinking or lack of concentration, and there you go again.. timed out at every game and another 10 mins to get them all running and post again.. sigh.

This is completely killing the enjoyment of multitabling. I used to be a committed and frequent player on this site and now I just feel it is completely useless for me to continue, as I can no longer play casually and enjoy myself. I feel rushed in every single decision and now need to adjust my play to deal with a 20 second time clock.

I also feel The Beast is completely useless as the rake/bbj take is insanely unfair for anyone playing games under 100NL. It's just wrong to be taking 25cents out of 60 cent pots at 25nl games, and on top of that pay rake to the site.

All the percs of this site have just been completely washed away with the creation of the beast and this new timeclock. My days with this site are definitely over. Merge can have my business from now on. Until something is done about both of these issues, I can gladly say I wont be playing here anymore.

think i have heard of this happening before. it sounds familiar anyways. hopefully it was just a temporary glitch. unfortunately although support generally tries to be helpful they don't seem to be able to understand things like this. not sure if they just don't understand poker or if it is a language barrier or what.

does seem like less games going in general

I havent heard anything about Merge improving their cashout times, if anything its worse than ever

I love the beast, I wouldn't be sad to see the BBJ go though. I'd rather see people asking for reduced rake than asking the beast be taken away since players putting in volume get more beast money than rakeback money.

Yeah get rid of the beast. It's such a joke. I won't even consider playing it unless the bbj is over 500k. Especially when they take a cut for themselves. What an insult. Especially with the stupid time bank where you can't even multitable. Here's a hint:

HAVE THE TIMEBANK KICK IN AUTOMATICALLY FOR GOD'S SAKE. GROW A BRAIN AND STOP MAKING THINGS WORSE.

After nearly losing my entire initial $1000 deposit after 2 weeks, I am at a serious crossroads if I want to continue playing online poker. I have never run this bad before, in fact, I have never actually had to re-deposit funds after my initial deposit, on any site, ever, not once. This is just crazy, is it the rake? Or just hardcore variance and endless AA cracked, set over set, flush over flush madness? Should I deposit another $300 and try and win back some of that 1k? I'm really struggling with this decision, after 3 years of playing online poker and never having to redeposit I have a really bad feeling...

Is it possible to unregister from upcoming tournaments that you qualified for via satellite?

sometimes if you talk to support via live chat. But most of the time you have to play the tourney.

No, but if you have cash and it looks like you will seat and want option not to play it, register with cash in main event.
If you win satellite you will receive tourny bucks and can unregister the cash main event seat and then decide if you want to play tourny with the tourny bucks.
I personally take tourny bucks and play headsup sitngos with them when I do not feel like 4 hour tourny.

no one can really answer this for you. you might be bad at poker, you might just be running bad, you might be good but making mistakes you wouldn't normally make. what stakes did you lose the 1k at? i can tell you that the rake is huge on this site so that could definitely be a factor because it is a lot harder to have a great winrate with so much rake being taken out.

Someone not affiliated with the site that processing times were improving. They are still slower than WPN but if WPN is inferior in every other category then it becomes an easier choice.

Whoops! That should be double RAKEBACK days.

I've had my blinds stolen when I late registered for tournaments several times. Generally what happens is I get put at a table with only 1 or 2 other people and for some reason I'm sitting out for just a brief moment, allowing the other players to steal my blinds while I am forced to auto-fold my hand. Generally it's only 30 chips or so but just based on principle it is incredibly annoying.

To the Rep, you asked me which tournament the auto-add on function did not work in. The answer is about half of them. The option simply goes away even when I had it checked. Other people in the chat complain about it too, so this is not an isolated incident. It only started happening after your update.

On another note, can we please please please have late registration end on the hour immediately after the break? It's so awkward to have this 5 minute extra registration period after the break.

Dear ACR Rep,

We multi-tablers need an adjustment to the time button. If I push it and think, all my other tables time out. If I push the button, please make it so all tables start burning extra time. I know this is possible because the client has crashed twice this week, and frozen half a dozen more. After I unfreeze, I see all the tables in yellow. Again, if I need more time, please burn time on every table.

A second problem thanks the shortened time results when taking a table off the wait list. I play 10+ tables and cascade them. If I'm on a waitlist, I have the table open and cascaded. When a seat opens and I take my seat, the new table pops to the top. Now I'm on a table that requires no action from me, and all my other tables are now buried. I have to click away hoping to find a table with a timer running. After I take an action, I get back to the most urgent table, but too often, I end up dropping a table or two while searching for an active table. When I take a new seat on a table, I DON'T WANT THAT TABLE ACTIVE. I need the table with the least time to remain active.

My freeze ups appear to be occuring when I hit the "leave table" button. Can't recall it happening when I hit the red X in the corner. Not positive on that, but the freeze ups are occuring when I'm shutting down tables.

You guys are on the right track whenever you carbon copy anything pokerstars does (rewards/cashout times/active in community/good support), but fail miserably in areas where you go off track (bbj/beast/bad software/timebank). Three of thesee things can be fixed without much hassle, and new software is on the way. WPN is close to exploding, and you guys are fumbling the football ten yards from the goal line with no defenders in sight. You guys need to rethink some things, and fast.

I would guess a little of both -- you're probably running bad, and you're not used to the absolutely outrageous and ridiculous rake ACR charges for BBJ and Beast rooms.

I suggest exclusively playing some of the non-BBJ/Beast tables for a while as an experiment and see if your winrate improves.

It's very hard to beat the games at anything less than $.50/$1 with the terrible BBJ/Beast rake.

Well I got an email from ACR saying the card was delivered on 11/30/2012 and they gave me a tracking number. That led to UPS saying it was delivered and "left on the porch". I obviously received no card or signed for any card.

How can I get it cancelled and one reissued where they actually deliver it with proof of my signature to say that I received it? Thanks for any help.

Damn that sucks. Definitely don't bother trying to contact the debit card company. As far as I know they are impossible to get in touch with. I would start by emailing support and telling them what happened. I haven't heard of your exact situation happening before so not really sure what the steps will be but hopefully ACR can just talk to the debit card company for you and get a new one sent out.

Hi,

Can you add a heads up no limit holdem table at the $0.02 and $0.05 level?

Also, Pokerstars used to have heads up sitngo’s where there was no time limit and the blinds didn’t increase, so it seemed like a good way to practice heads up. Could you implement something like this?

I also concur that the time bank should turn on automatically without you having to click it.

It also seems like I’m getting eaten alive by the rake playing heads up $0.05 and $0.10, seems kind of ridiculous.

Your customer service has been great.

Thank you.