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[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread [WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread

11-25-2022 , 05:50 PM
Quote:
Originally Posted by Cendel
Hi all. I present to you my recent complaint about "all in insurance" to WPN support and their brilliant response.

Hi. Today I play and in pot when 3 players all in I use cash out. You counted the money wrong.
See handhistory and use equity calculator - in main pot $612.93 I have 54,68% equity and my part - 335$.
In side pot $995.43 I have 82% equity and my part - 816$
335 + 816 = 1151$. Minus Fee $10.88. Need 1140$. You give me only $1077.99. That not cool. I many time use cash out on your poker tables,
but only versus 1 player, and always very good, but now that wrong, I think the reason is that three players in pot.
Yes, I push button "agree" on table, but I not use equity calculator when play and and couldn't see the insufficient amount $.
Give me please 62$.

Hand #1457039016 - Holdem(No Limit) - $5.00/$10.00 - 2022/11/21 20:25:47 UTC
Bush 6-max Seat #2 is the button
Seat 1: FLiPorFLoP ($1000.00)
Seat 2: MrTestosterone ($1000.00)
Seat 3: dindon ($700.00)
Seat 4: elmatador6969 ($1918.92)
Seat 5: AP0137 ($201.36)
Seat 6: ospiel888 ($417.00)
dindon posts the small blind $5.00
elmatador6969 posts the big blind $10.00
*** HOLE CARDS ***
Dealt to dindon [Jd Jc]
AP0137 raises $201.36 to $201.36 and is all-in
ospiel888 folds
FLiPorFLoP folds
MrTestosterone raises $1000.00 to $1000.00 and is all-in
dindon calls $695.00 and is all-in
elmatador6969 folds
Uncalled bet ($300.00) returned to MrTestosterone
*** FLOP *** [7d Kh 2c]
Main pot $612.93 | Rake $1.15
Side pot(1) $995.43 | Rake $1.85
*** TURN *** [7d Kh 2c] [7h]
Main pot $612.93 | Rake $1.15
Side pot(1) $995.43 | Rake $1.85
*** RIVER *** [7d Kh 2c 7h] [As]
Main pot $612.93 | Rake $1.15
Side pot(1) $995.43 | Rake $1.85
*** SHOW DOWN ***
Main pot $612.93 | Rake $1.15
Side pot(1) $995.43 | Rake $1.85
MrTestosterone shows [Th Td] (two pair, Tens and Sevens [Th Td 7h 7d As])
dindon shows [Jd Jc] (two pair, Jacks and Sevens [Jd Jc 7h 7d As])
AP0137 shows [Kc 6c] (two pair, Kings and Sevens [Kh Kc 7h 7d As])
AP0137 collected $612.93 from main pot
dindon cashed out hand for $1077.99 | Cash Out Fee $10.88


Support answer: After checking the pot was 1911.56 when all players were all in and the pot for you was paid is 54.8%, as it stated when you accepted the offer.

Im: Hello. Read my letter carefully please. In hand main pot and side pot. Shortstack with K6c not pretended for sidepot, where I only vs TT.
Main pot $612.93 | Rake $1.15
Side pot(1) $995.43 | Rake $1.85

Support answer: Please know that we have already reviewed the gameplay and the information shows correct all the rewarded players accepted the offer and the funds were returned to the right accounts.

Im: Ok, why you write what pot was 1911.56 if in handhistory:
Main pot $612.93 | Rake $1.15
Side pot(1) $995.43 | Rake $1.85

Support answer: Please know that the pot was $1,911.36, and you were entitles to 54.8% of it. Which is $1077.99. The funds were returned correctly to your account according to the pot of the game.

Serious? How can I solve this problem?

P.s. Only now I understand where they got the amount 1911. The sum of all stacks in the hand, including the rake. 1000+700+201+10(Big blind) And 54% equity JJ vs opponents. I cry (((
My problem solute and 66$ added to my account. Thank you WPN
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
11-26-2022 , 02:05 PM
Quote:
Originally Posted by MonkeyPox
I am really confused.

Pot 2 shouldhave been $987.28
MrTestosterone - $493.64 ($305 left)
dindon - $493.64

Total pot should have been $1606.36

54.8% of $1619 is $887.21
54.8% of $1911 is $1047.23
JJvsTT has more than 54.8% equity. So giving him 54.8% equity in the $987.28 sidepot is wrong.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
11-26-2022 , 02:47 PM
Quote:
Originally Posted by EvolvedSavage
JJvsTT has more than 54.8% equity. So giving him 54.8% equity in the $987.28 sidepot is wrong.

dindon posts the small blind $5.00
elmatador6969 posts the big blind $10.00
AP0137 raises $201.36 to $201.36 and is all-in
MrTestosterone raises $1000.00 to $1000.00 and is all-in
dindon calls $695.00 and is all-in
Uncalled bet ($300.00) returned to MrTestosterone


The pot should have been $1606.36 total, but they are basing it off of everyones full bankroll. For some reason, this is also .20c more than everyones total bankroll.

Quote:
Support answer: After checking the pot was 1911.56
I don't know why they are including the full $1000 bankroll of MrTestosterone in the payout when he only put $695 into the pot and why are they returning $300 and not $305.

Quote:
MrTestosterone raises $1000.00 to $1000.00 and is all-in
dindon calls $695.00 and is all-in
Uncalled bet ($300.00) returned to MrTestosterone
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
11-27-2022 , 01:49 PM
Quote:
Originally Posted by MonkeyPox



and why are they returning $300 and not $305.
Because $5 + $695 = $700
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote
11-27-2022 , 10:53 PM
Quote:
Originally Posted by EvolvedSavage
Because $5 + $695 = $700
The $5 was a blind, it shouldn't be part of the bet.
[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread Quote

      
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