Quote:
Originally Posted by ACR Rep
We’re very excited to open this thread in order to assist you, our valued Americas Cardroom players, with any questions or concerns you may have.
We at ACR strive to improve our product everyday so feel free to use this thread for all comments and suggestions of ways we can make your online poker playing experience as enjoyable as possible.
We look forward to hearing from you!
The ACR Staff
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Edit/MH:
I'm so happy to finally getting around to sharing my WPN (Winning Poker Network) experience with ACR and anyone else who happens to be reading this. For those who don't know, America's Card Room, Black Chip Poker and True Poker are all WPN "skins". Where to start? OK, call it a random sample; a condensation, not be complete in every detail but fairly expression of the essence of one slice of my experience with WPN.
1) Problem: My hand history only lasts a day or two even though I the specified in their program that it be saved for 30 days.
I asked for support and was told that some MS Windows function
blocking the hand history directory. I asked how their program can
save any hands in a blocked directory and they send me an auto
message asking if I was satisfied with their help.
2. Their program stopped responding in the middle of a big hand ( the turn). Nothing on my end indicated a lost connection. As in 1, the hand history is missing but have the hand history in Holdem Manager which it copies directly from WPN's hand history director as it is recorded. HM shows a seven minute break in which there is 100 bb more in my stack at the last hand before the break than in the first hand after the break. Manager copies directly from WPN's as it is recorded.
I contact support about this and they ask for a hand number. I
ask how I could find the hand number when the hand history has been
erased (HM2 does not copy the WPN hand number).
They asked if I'm satisfied. I send them a screen shot of the hand
history in Holdem Manager showing the time gap and unexplained
reduction in stack size. They again asked me for the hand number.
I am so happy to share this with all of you because I think it could help you, particularly if you're trying to decide which internet poker site to use. It helps me emotionally and if I'm lucky it might go beyond that.
That's not all, just all for this post, my first installment of "Adventures at WPN." Stay tuned.