Nagy just tweeted this about the loyalty point situation:
"1/2 So let's talk loyalty Here's the best plan I can come up with. First, I will do a full audit and deliver points through Dec 31 and closeout 2019. Then I will have to have one more bulk award for 2020 after that points will be awarded 4 x a month for a while.
2/2. While it's not ideal you will get all rewards and can have some clearer expectations going forward. I know yuck I hate it but you don't have to wonder anymore now you can just be mad. It's slow rather than in the dark feeling robbed."
https://twitter.com/WPN_CEO/status/1218573265997901829
What on earth is their backend to be this behind.