Hello. A few months ago - my account was frozen for verification. The support team explained that verification as "randomly selecting accounts for human verification."
They also froze my girlfriend's account. Naturally, we fulfilled all the requirements and sent everything necessary to the support service.
After a long time of waiting and a bunch of messages from me to support, they answered me “We regret to inform you that after assessing your case thoroughly,
we've concluded that you are in violation of our security and game integrity policies." and banned forever without explanation.
After another whole month and a half of waiting - and a bunch of messages from my girlfriend - she received the same message - and a ban with confiscation of funds.
while her account was being verified, they wrote to her saying that they could withdraw her funds and asked for a Bitcoin wallet, she sent it,
but there was no answer and no one sent any money.
My account CLiogod, my girlfriend's account Bulochka2022, her twitch:
https://www.twitch.tv/bulochka2022
I don’t think it’s fair to ban me and my girlfriend - without evidence, without explanation. Because I know that we have never used unfair gaming methods, bots, charts, tips, etc.
We play in the same appartment, but in different rooms and have completely different tournaments and game limits. She's also a Twitch streamer - and has shown her entire game openly!
Please look into the situation, I think our bans are unfair.
We will continue to fight - I don't want to leave it like this. I have always been and will be for fair play. Thank you.