Hi guys,
sorry for my abstinence for a while, Unibet Open was in Malta and it was pretty busy, trying to catch on some questions, if I miss anything, please let me know.
Quote:
Originally Posted by Neri1983
Are you any closer to a solution to the issue regarding UK25 tickets? I have a couple of them which I'm very eager to break down into the 4's. Just looking to get back in the games asap and kind of begrudge using cash when I still have tickets which can be exchanged and put to good use.
Unfortunately there is no solution for this now, I'm happy to exchange those for now manually for you guys here or in community (don't contact CS for this please). This only goes for the 25 EUR UK Tour tickets, no other tickets will be exchanged.
One 25 EUR UK Tour ticket per week can be exchanged for 4x4 EUR + 1 EUR UK Tour tickets until we have found a better solution. Please respect that rule and don't try to abuse this extra service, thank you! For requests send me a PM with your username/number and the request, thanks!
Regarding the issue of leaving the table with more than 100BB and coming back with 50-100BB, we are aware of this and are working on a fair solution. We don't want players to be forced to play with more than they are comfortable with but at the same time we also are aware that some players abuse this. We will hopefully come up with a fair solution for everyone, however it is impossible to make everyone happy.
Quote:
Originally Posted by Moerto
How many deposit/cashout options do you guys have available? It only shows bank, citadel, cc, webmoney for me. Since they removed skrill the banking is really unpleasant. As i understand it depends from the country you are in.
Any reviews on using webmoney for poker?
This depends on the country you are from, some countries offer more options than others. Would be best to contact CS regarding this, they should know better or can ask payments regarding this.
Quote:
Originally Posted by DianeAbbott
Patric what is Unibet's stance on habitually slow players? One reg that I play fairly often in HUSNGs takes the piss with how long he spends on basic decisions and to be honest it's really bad for the games.
If there is a player that always does it on purpose, especially in HU SNG's, please report them to me or CS and we will have a look at it and send out a warning to this customer if we feel like he abuses it. We are all for ethical play and don't want anyone to abuse even if it's not technically forbidden.
Quote:
Originally Posted by blackbone
@UnibetDavid @UnibetPatric
Hello there! I can not open www.unibet.com and can not log in and play normally in the poker client. I think that these problems are coming from my ISP since I am living in a country, where ISPs are blocking some sites. Untill now I was having problems from time to time opening unibet.com, but at the moment I can not open it from 3 days. In short, what I have done so far - I tried 2 different ISPs + another mobile 4G connection, I changed DNS settings, restart/reset PC/router multiple times, I cleared cookies/history/cache, tried different browsers and OS (Windows, GNU/Linux, Android).The interesting thing is that I can open all other "blocked" from my ISP sites without any problems, but only wwww.unibet.com I can not reach (except french, polish, lithuanian and australian versions of the site). Would you give me any ideas what to do?
And one question - is it possible to use a VPN to play at unibet.com? For example I am living in XX country and I am using a VPN service with server based in the same XX country (because of ISP's blockings). Is this a problem?
At the moment I have no access to the site and I can not connect to Live Chat. A few months ago I sent email to unibet support with a similar question, and they told me to delete my cookies and browser history and to change my browser to Google Chrome. :-(
Any personal info, please in PM. Thanks!
Please contact me in private or contact CS about this, it depends where you from really. VPN's are not forbidden, as long as you don't play from a blacklisted country.
Quote:
Originally Posted by blainetoms
@UnibetDavid
hi, really quick request, can i have my 100e UK Tour Ticket extended? I've only got 3 days left on it and the next final is in 5 days sooo that's not an ideal spot ive gotten myself into!
username is: blainetoms
cheers
I can see you used this already, please note that we don't extend tickets anymore, so please make sure to use them in time, thank you
Quote:
Originally Posted by fireshield
@UnibetDavid @UnibetPatric
Hello,
I have won on this Sunday a full package for Unibet Open. However after the tournament was over, I noticed that I had a 2000€ ticket for Unibet Open Malta in my account. Today this ticket expired and I get the message "Unfortunately, the ticket expired". I was supposed to play for the Bucharest event but instead I won a Malta event in the form of a ticket which has expired right the other day. I suppose this is due to some mistake in the software, but decided to inform you about this because atm I have an expired €2000 ticket and no confirmation email yet for qualifying into the Bucharest Unibet Open.
Allias: fireshield
Thank you for your time and consideration
The ticket is just a place holder, I just checked your account and I can see you got your travel money for UO Bucharest 3 days ago and you are registered for Bucharest as well, in case of any doubts, you can always contact the Unibet Open team. See you in Bucharest!
Quote:
Originally Posted by DianeAbbott
What's the deal with getting all-time results sent to you? I've contacted live chat about seeing my HUSNG results and they told me to look at my hand history in the client (LOL).
You can request your results (not hand histories) through CS, you can specify it as well (time frame, which games/limits, etc.), I assume the CS agent you talked to was either not very good with poker questions or misunderstood you. Please contact them and if they can't help you, contact me via PM and I do it for you.