Quote:
Originally Posted by joebananas View Post
From page 912
Quote:
Originally Posted by joebananas View Post
Hi again David
Very strange. Just checked my emails and i received one today from Ryan at Unibet saying my account had been re-opened and asking me to change my password.
There was no mention of an investigation or what happened to my account and they addressed me by my middle name "Stuart".
However i went into my account and checked the history and saw this : Premium - premium negative investigations - and it looks like theyve put £42 in my account so happy to have finnaly got it sorted. ( Just thought i would have received a longer email explaining what had gone on)
Ps : Just tried to withdraw and it won,t let me - I presume i,ll have to verify my account again.
Anyway thx for the reply and looking into it for me.
Paul
I'm glad this seems to be resolved and I hope that more of these cases are handled speedily in future without intervention from me or anyone else. I know Andrew was working on that for a while though so these are going to pop up still from time to time.
Let me know if you continue to have any issues withdrawing.
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Hi David
I did get the withdrawal sorted but when i said it had all been sorted i thought it had as i could log back into my Unibet account.
But when i tried to log into poker i was getting an error message. Then today i got an email from Ryan saying my poker account was disabled and is to remain suspended.
I,ve posted on the community section of the Unibet forum - heres the link:
https://www.unibetcommunity.com/t5/G...unt/m-p/108710
Please help
Thanks
Paul - User : joebananas38
I think Marco is going to be better-equipped to chase this but I've given him a nudge to see if there has been any update.
Edit: there hasn't been but he is going to chase again now.
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Thx David - All sorted now