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03-06-2017 , 11:01 AM
First of all, had couple of freezes yesterday first time after latest patch. The usual stuff that you have to kill the client via task manager.
Any idea what is causing this at the moment? I guess I can live with it if it happens once per week.

Second thing, when tapping "close table next bb (all tables)", It activates on all tables like it supposed to. If i change my mind and tap it off it's needed to be done table by table. Is this intentional or bug? Had couple of wtf moments before finding this out when my tables were just randomly closing after missclicking global leave, but tapping it off instantly.

V1 worked somewhat fine on my samsung galaxy tab3(crashing now and then), but v2 just crashes instantly. I know it's quite old device, but is there any chance to fix this in future? Or can I fix it somehow?
Basicly when I start the client it notifies "Unfortunately, unibet poker has stopped" and nothing else happens.

Last edited by Potmolestor; 03-06-2017 at 11:08 AM.
[Unibet] Official Thread Quote
03-06-2017 , 12:56 PM
So is there a reason you ignored me Andrew?
[Unibet] Official Thread Quote
03-06-2017 , 02:41 PM
Quote:
Originally Posted by ImmortalCultivator
So is there a reason you ignored me Andrew?
Be more specific because he gives four direct replies to you two pages back.
[Unibet] Official Thread Quote
03-06-2017 , 02:48 PM
Quote:
Originally Posted by restorativejustice
Be more specific because he gives four direct replies to you two pages back.
Under that
Quote:
Originally Posted by ImmortalCultivator
Ok the rebuy problem did happen one day before the new update. Still these problems did happen after: http://imgur.com/a/Z44Jf
[Unibet] Official Thread Quote
03-06-2017 , 03:04 PM
Andrew,

Please extend my Double Trouble ticket : nickname is Witchy11

sorry for the confusion earlier.

thanks
[Unibet] Official Thread Quote
03-06-2017 , 04:31 PM
Quote:
Originally Posted by restorativejustice
In fairness, he was just using an idiom to make a sarcastic point; namely, he and others are still having problems (even if you aren't). I would bet no offense was intended by his "don't go there."
This (mostly). All apologies if my rant/post was personally offensive


Quote:
Originally Posted by UnibetAndrew
Sorry for the problems, I'm going to put Mac stability improvements as high up the list as I can for the next two sprints (which is what we'll get in before the next release). I think we have enough info now, particularly after making all the PC stability improvements, I think it's just a matter of time.
Any ideas on the ETA of these sprint releases to patch up Macs, Andrew?

Thx
[Unibet] Official Thread Quote
03-06-2017 , 04:58 PM
Quote:
Originally Posted by ImmortalCultivator
Under that
So what do you think it is

A) He didn't go off-site to see the picture you posted there instead of here, of a screenshot showing an error message in the Finnish language?

or

B) He did go off site for you but chose not to respond to said screenshot?
[Unibet] Official Thread Quote
03-06-2017 , 04:58 PM
Tournament lobbies are not refreshing atm
[Unibet] Official Thread Quote
03-06-2017 , 05:13 PM
Sound doesn't seem to be working on Android app.

Playing on a Samsung Galaxy Tablet S2.
[Unibet] Official Thread Quote
03-06-2017 , 05:17 PM
I'm from Denmark, the client have worked on my internet before.

When i open the client i get a client popup with the message ""Couldn't read config files from the server"

I have uninstalled and restarted my computer, doesn't work. I can't open it in my browsers.
[Unibet] Official Thread Quote
03-06-2017 , 06:22 PM
Quote:
Originally Posted by LektorAJ
So what do you think it is

A) He didn't go off-site to see the picture you posted there instead of here, of a screenshot showing an error message in the Finnish language?

or

B) He did go off site for you but chose not to respond to said screenshot?
Neither path would lead to immortal ascension
[Unibet] Official Thread Quote
03-06-2017 , 06:38 PM
Quote:
Originally Posted by Noroma
I'm from Denmark, the client have worked on my internet before.

When i open the client i get a client popup with the message ""Couldn't read config files from the server"

I have uninstalled and restarted my computer, doesn't work. I can't open it in my browsers.
I have this message when i am out off internet connection
[Unibet] Official Thread Quote
03-07-2017 , 12:34 AM
Quote:
Originally Posted by UnibetAndrew
I agree with the goal, but there's a goal that pulls in the opposite direction too, where we need to ensure readability in all different possible lobby sizes. I don't think we're in the right spot with this at the moment, but we can never have it so that we're only completing one of those two goals. It'll always be some form of compromise between them.
I figured it was due to some sort of compromise because of various display devices. It must be a nightmare for the designers to have to make something that looks good and works well on desktop/laptop PCs at various resolutions as well as on phones/tablets. I'm reminded of webpages in 2002 that looked totally different on Netscape and IE, or just didn't work at all on some browsers. The current look and feel of the Unibet client isn't a dealbreaker for me. I just wish the lobbies were as well laid out and easy to understand as they were on old skool Stars. A bit more tinkering is necessary, but obviously there are higher bug-fixing priorities. (And the client could be a whole lot worse! Some other sites/clients are horrendously designed.)
Quote:
Originally Posted by UnibetAndrew
I agree on the scrollbars, and some of them are basically invisible. I think there's a ton of relatively small quality of life improvements to be made after the big stuff is fixed.
Agreed. I realised after posting that one of my former annoyances had been fixed without me noticing: The cursor didn't used to change "on hover". Thanks to the pointer changing to a hand where appropriate, the parts of the interface that are clickable are easier to find.
[Unibet] Official Thread Quote
03-07-2017 , 01:49 AM
Hey andrew,
yesterday at 9:37pm i got the msg about receiveing a 150€ Bonus which was not credited to my account.
Can you check on that?
ACC: Cardprn
[Unibet] Official Thread Quote
03-07-2017 , 02:39 AM
Quote:
Originally Posted by Egiza
I have this message when i am out off internet connection
Well, I obviously have internet :/

I tried it on a different computer and the same happened. I figure it might be the internet provider?
[Unibet] Official Thread Quote
03-07-2017 , 07:23 AM
Quote:
Originally Posted by HelloNitty!
I'm new to Unibet, played 6 tables yesterday and 9 today.

Both times the tables froze at one point. I spoke with support and sent them data and screenshots.

What are my chances of getting a refund?

€: And any idea on how to prevent the software from further freezing?
Quote:
Originally Posted by HelloNitty!
Here you go:



Thanks, it seems pretty unlikely that this is CPU lag, but it may help if you don't have many other programs open at the same time. I've asked the developers if they have any suggestions that I can pass on.

Quote:
Originally Posted by turbojunge
That rakeback chart you posted earlier in this thread, whats the unit of the X axis? Thx!


It's number of Challenge points. On average, you get 1 point per 1c raked.

Quote:
Originally Posted by ImmortalCultivator
So is there a reason you ignored me Andrew?
Sure, you didn't ask anything. Also, you're being kind of a dick.

Quote:
Originally Posted by Potmolestor
First of all, had couple of freezes yesterday first time after latest patch. The usual stuff that you have to kill the client via task manager. Any idea what is causing this at the moment? I guess I can live with it if it happens once per week.
This sounds a bit like what's happening with HelloNitty. Could you post your dxdiag too please, I'll add it to the potential bug report. Does anyone else get this when they didn't in the last version?

There're more CPU and stability improvements coming in the late March release too.

Quote:
Originally Posted by Potmolestor
Second thing, when tapping "close table next bb (all tables)", It activates on all tables like it supposed to. If i change my mind and tap it off it's needed to be done table by table. Is this intentional or bug? Had couple of wtf moments before finding this out when my tables were just randomly closing after missclicking global leave, but tapping it off instantly.
Might we want to keep this for the cases where someone wants to leave all but 2 tables, say?

Quote:
Originally Posted by Potmolestor
V1 worked somewhat fine on my samsung galaxy tab3(crashing now and then), but v2 just crashes instantly. I know it's quite old device, but is there any chance to fix this in future? Or can I fix it somehow?

Basicly when I start the client it notifies "Unfortunately, unibet poker has stopped" and nothing else happens.
I'll pass this on to the developers. It SHOULD be that if a device can handle 1.0, it can handle 2.0. But a lot of the optimisation that's happened on PC desktop has not happened on other devices yet.

Quote:
Originally Posted by SchelleXL
Please extend my Double Trouble ticket : nickname is Witchy11

sorry for the confusion earlier.
Sure, done, and no problem.

Quote:
Originally Posted by Dubnjoy000
Any ideas on the ETA of these sprint releases to patch up Macs, Andrew?
We do two sprints per release. The next release will be 29th March.

Quote:
Originally Posted by Neri1983
Sound doesn't seem to be working on Android app.

Playing on a Samsung Galaxy Tablet S2.
Thanks, I'll pass this on to the developers.

Quote:
Originally Posted by Noroma
I'm from Denmark, the client have worked on my internet before.

When i open the client i get a client popup with the message ""Couldn't read config files from the server"

I have uninstalled and restarted my computer, doesn't work. I can't open it in my browsers.
Quote:
Originally Posted by Egiza
I have this message when i am out off internet connection
Quote:
Originally Posted by Noroma
Well, I obviously have internet :/

I tried it on a different computer and the same happened. I figure it might be the internet provider?
I haven't heard of this one, so I'll ask the developers about this too. What's your alias Noroma?

Quote:
Originally Posted by ArtyMcFly
I figured it was due to some sort of compromise because of various display devices. It must be a nightmare for the designers to have to make something that looks good and works well on desktop/laptop PCs at various resolutions as well as on phones/tablets. I'm reminded of webpages in 2002 that looked totally different on Netscape and IE, or just didn't work at all on some browsers. The current look and feel of the Unibet client isn't a dealbreaker for me. I just wish the lobbies were as well laid out and easy to understand as they were on old skool Stars. A bit more tinkering is necessary, but obviously there are higher bug-fixing priorities. (And the client could be a whole lot worse! Some other sites/clients are horrendously designed.)
Yeh, I really want to put in some serious tweaking work for quite a few different areas. A well polished client will help retention.

Quote:
Originally Posted by cardporn
yesterday at 9:37pm i got the msg about receiveing a 150€ Bonus which was not credited to my account.
It looks to me like it's worked:

[Unibet] Official Thread Quote
03-07-2017 , 08:34 AM
Could the confusion be that he's received a playthrough bonus and he has misinterpreted the message as referring to a cash bonus?
[Unibet] Official Thread Quote
03-07-2017 , 12:11 PM
Quote:
Originally Posted by UnibetAndrew
This sounds a bit like what's happening with HelloNitty. Could you post your dxdiag too please, I'll add it to the potential bug report. Does anyone else get this when they didn't in the last version?

There're more CPU and stability improvements coming in the late March release too.
I sent it last time attached to private msg, still got it? hardware hasn't changed.

Quote:
Originally Posted by UnibetAndrew
Might we want to keep this for the cases where someone wants to leave all but 2 tables, say?
But there is "leave next BB (THIS table)"? I would recommend that it cancels global leave on every table if global leave is tapped off.
[Unibet] Official Thread Quote
03-07-2017 , 12:21 PM
@UnibetAndrew
After changing my email and trying to get my statistics again, it hasnt worked yet. Can you somehow send me the data through two plus two?
[Unibet] Official Thread Quote
03-07-2017 , 02:18 PM
Hi Andrew,

I was just too late with my double trouble freeroll ticket and next ones is going to (or has ) expired. Greatly appreciated if you could lengthen them or revive them!

Nick: Lange22
[Unibet] Official Thread Quote
03-07-2017 , 02:26 PM
hey,
i was playing 8tables, and was disconnected, so lost some bets on all active tables.
i checked my connexion it was ok
so i restarted the client but i lost my bets zzzzzz.
[Unibet] Official Thread Quote
03-07-2017 , 04:33 PM
Quote:
Originally Posted by LektorAJ
Could the confusion be that he's received a playthrough bonus and he has misinterpreted the message as referring to a cash bonus?
You are right.
Thanks and thank you Andrew for checking.
[Unibet] Official Thread Quote
03-07-2017 , 07:17 PM
Hi Andrew!! Is Unibet going to get license in Czech Republic? Another question: Is there possibility to play poker from Thailand? End the last one Do You have any idea which country is the best (law conditions, cost of living) to grind at unibet? I know is hard question but maybe You have knowledge that many regular players are playing from specific country.
[Unibet] Official Thread Quote
03-08-2017 , 04:54 AM
Hi Andrew,
Due to work and study I wasnt able to play a lot lately and saw some of my tickets expiring. Do you think it is possible to revive those? I want to start playing again.
nick: Finance
Thanks
[Unibet] Official Thread Quote
03-08-2017 , 06:21 AM
Quote:
Originally Posted by LektorAJ
Could the confusion be that he's received a playthrough bonus and he has misinterpreted the message as referring to a cash bonus?
Quote:
Originally Posted by cardporn
You are right.
Thanks and thank you Andrew for checking.
Cool, thanks.

Quote:
Originally Posted by GermanKid
@UnibetAndrew
After changing my email and trying to get my statistics again, it hasnt worked yet. Can you somehow send me the data through two plus two?
What's your alias? I can ask our 3rd line to look into it.

Quote:
Originally Posted by Potmolestor
I sent it last time attached to private msg, still got it? hardware hasn't changed.
Got it, thanks.

Quote:
Originally Posted by Potmolestor
But there is "leave next BB (THIS table)"? I would recommend that it cancels global leave on every table if global leave is tapped off.
Hmm, but that still leaves us with people who are on 6 tables but want to cut to 2.

Quote:
Originally Posted by Potmolestor
V1 worked somewhat fine on my samsung galaxy tab3(crashing now and then), but v2 just crashes instantly. I know it's quite old device, but is there any chance to fix this in future? Or can I fix it somehow?

Basicly when I start the client it notifies "Unfortunately, unibet poker has stopped" and nothing else happens.
The developers said that although they don't have a Galaxy Tab 3, they have slower machines that can run the client fine. They suggested installing Android Webview:

Quote:
"Android WebView is a system component that allows Android apps to display content from the web directly inside an application. WebView provides no browser-like widgets, it doesn't enable JavaScript and web page errors are ignored."

Basically It helps the system run more smoothly, improves the performance and prevent applications from crashing. If he already has the application please make sure that he update to the latest version.
Quote:
Originally Posted by Zoet
I was just too late with my double trouble freeroll ticket and next ones is going to (or has ) expired. Greatly appreciated if you could lengthen them or revive them!
Sure, done.

Quote:
Originally Posted by imad1san
i was playing 8tables, and was disconnected, so lost some bets on all active tables.

i checked my connexion it was ok
so i restarted the client but i lost my bets zzzzzz.
You should contact support if you have any refund requests.

Quote:
Originally Posted by Egiza
Hi Andrew!! Is Unibet going to get license in Czech Republic?
Sorry, this is site-wide, so I don't really know. You'd be better off talking to support about this one.

Quote:
Originally Posted by Egiza
Another question: Is there possibility to play poker from Thailand?
Yes.

Quote:
Originally Posted by Egiza
End the last one Do You have any idea which country is the best (law conditions, cost of living) to grind at unibet? I know is hard question but maybe You have knowledge that many regular players are playing from specific country.
When I last played for a living, I lived in Estonia. That was in 2008 though, so my aim was to get up at 6am and play late night Americans. I'd play for 5-6 hours to cover both coasts, then finish for the day.

I moved there purely for the timezone (was playing NL400) & having local non-poker friends, but GDP per capita is ~€1100 net per month, so lower than Romania and about the same as Czech Republic. Everyone speaks English. It's probably not as good these days, as the timezone doesn't matter any more, but Tallinn is a nice city.

Personally, I found that a lot of the pros who moved to Thailand in 2008 just weren't my kind of person, so I didn't go there.

Quote:
Originally Posted by kevintn
Due to work and study I wasnt able to play a lot lately and saw some of my tickets expiring. Do you think it is possible to revive those? I want to start playing again.
Sure, done.

Last edited by UnibetAndrew; 03-08-2017 at 06:29 AM.
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