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01-21-2017
, 07:13 PM
Invisible player.
@Andrew, you said I could contact customer support to get a refund. How would this work exactly? The "problem" is that I'm not (at least up until now) losing an entire buyin or smth because of this, but it's always these small amounts that start to add up over time. How would a refund be calculated then? Also what kind of proof should I be able to provide? Just the screenshots?
And how is it detemined whether I lost the hand because of this bug?
@Andrew, you said I could contact customer support to get a refund. How would this work exactly? The "problem" is that I'm not (at least up until now) losing an entire buyin or smth because of this, but it's always these small amounts that start to add up over time. How would a refund be calculated then? Also what kind of proof should I be able to provide? Just the screenshots?
And how is it detemined whether I lost the hand because of this bug?
Last edited by 14nd3r; 01-21-2017 at 07:20 PM.
01-22-2017
, 04:04 PM
01-22-2017
, 08:37 PM
I've had this too with one specific player.
01-23-2017
, 06:31 AM
Quote:
Quote:
Hi Andrew ,
I have a big problem and hope you can help me ! I live in Germany and few months ago i create one Account on Unibet without that i noticed, that it was created on Unibet.co.uk.
So i make a deposit with my german Bank Account without a problem. I like the approach from Unibet that now HUDS are allowed and no Hands are saved and so i play a lot.
So i increase my money by like 70€ and everything works fine until today !
Today i load a Bank document to proof my address and then the Support mailt me this
Support: Thank you for contacting Unibet support!
The verification team have kindly requested that you open an account on Unibet.de, Unibet.co.uk is for UK based customers only.
Me:Hi, i know that. But everytime i log in may account on Unibet.de i automatically was logt on Unibet.co.uk . Now i try to log on Unibet.de but my Account is unavailable ! What happend ?
Support:You will need to clear your cookies & cache, (browsing history) so that the computed forgets the Unibet.co.uk account, in regards to a Unibet.de account, you need to create a completely new one and then it will be activated, as your Unibet.co.uk account has been suspended due to the country mismatch, we have now removed the email address from this account allowing you to create a new account.
So i create a mew Account with my same email from Unibet.co.uk on Unibet.de and it works. But then when i log in my new Unibet.de Account, i noticed that my money is missing, so i emailed the support. Now the support want a proof from my deposit a few months ago to refund my deposit back to my bank account.
And here ist the PROBLEM ! They now just want to refund my deposit without my winnings which is like 70€
I have a big problem and hope you can help me ! I live in Germany and few months ago i create one Account on Unibet without that i noticed, that it was created on Unibet.co.uk.
So i make a deposit with my german Bank Account without a problem. I like the approach from Unibet that now HUDS are allowed and no Hands are saved and so i play a lot.
So i increase my money by like 70€ and everything works fine until today !
Today i load a Bank document to proof my address and then the Support mailt me this
Support: Thank you for contacting Unibet support!
The verification team have kindly requested that you open an account on Unibet.de, Unibet.co.uk is for UK based customers only.
Me:Hi, i know that. But everytime i log in may account on Unibet.de i automatically was logt on Unibet.co.uk . Now i try to log on Unibet.de but my Account is unavailable ! What happend ?
Support:You will need to clear your cookies & cache, (browsing history) so that the computed forgets the Unibet.co.uk account, in regards to a Unibet.de account, you need to create a completely new one and then it will be activated, as your Unibet.co.uk account has been suspended due to the country mismatch, we have now removed the email address from this account allowing you to create a new account.
So i create a mew Account with my same email from Unibet.co.uk on Unibet.de and it works. But then when i log in my new Unibet.de Account, i noticed that my money is missing, so i emailed the support. Now the support want a proof from my deposit a few months ago to refund my deposit back to my bank account.
And here ist the PROBLEM ! They now just want to refund my deposit without my winnings which is like 70€
Quote:
https://www.unibetcommunity.com/t5/B...54619#comments
Try this fix:
Assuming your laptop has onboard and other GPU card. I had this issue and fixed it by switching the default GPU for Unibet.exe in the nvidia program(geforce experience or smth) that comes with the drivers.
Try this fix:
Assuming your laptop has onboard and other GPU card. I had this issue and fixed it by switching the default GPU for Unibet.exe in the nvidia program(geforce experience or smth) that comes with the drivers.
Quote:
Another minor thing for the long list relating to tabbed tables in the browser version (maybe tablet too).
You click "leave next BB" and when the BB comes round to you on that table it grabs focus for an instant before it closes. This doesn't matter in the other versions but under tabbing, when a table closes, another table takes the focus and it isn't necessarily the one where you previously were or had pending action.
In other words, it's possible to want to click "raise" on a table A which has the focus, have table B close causing table C come to the front, where there may also be pending action and find you have raised a rubbish hand on table C instead of raising the good hand on table A.
The desired behaviour would be for Table B to just close quietly in the background - if there is some reason why that's difficult, then to have it remember what the previous front table was and bring that one back whenever possible.
You click "leave next BB" and when the BB comes round to you on that table it grabs focus for an instant before it closes. This doesn't matter in the other versions but under tabbing, when a table closes, another table takes the focus and it isn't necessarily the one where you previously were or had pending action.
In other words, it's possible to want to click "raise" on a table A which has the focus, have table B close causing table C come to the front, where there may also be pending action and find you have raised a rubbish hand on table C instead of raising the good hand on table A.
The desired behaviour would be for Table B to just close quietly in the background - if there is some reason why that's difficult, then to have it remember what the previous front table was and bring that one back whenever possible.
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One for the anti-fraud dept:
At a quick glance, it's sometimes impossible to tell the difference between terrible players and chipdumpers in the SNGs. The viking in this hand might have just been insane, but the beneficiary of his multiple spews was almost always the guy on my left, and it felt a bit like they were trying to squeeze me out of every pot. I'd be grateful if someone could check it out.
Viking (calling a shove with 92s lol) was Kvigor76, beneficiary (who might just be an innocent luckbox) was caipirinha4. Hand #441716132, but there were a few before that seemed slightly odd too. I wasn't paying full attention tbh. I only play aces.
At a quick glance, it's sometimes impossible to tell the difference between terrible players and chipdumpers in the SNGs. The viking in this hand might have just been insane, but the beneficiary of his multiple spews was almost always the guy on my left, and it felt a bit like they were trying to squeeze me out of every pot. I'd be grateful if someone could check it out.
Viking (calling a shove with 92s lol) was Kvigor76, beneficiary (who might just be an innocent luckbox) was caipirinha4. Hand #441716132, but there were a few before that seemed slightly odd too. I wasn't paying full attention tbh. I only play aces.
Quote:
Oh, I have a bug report too. I'm not sure if this one's been reported before, but the action sequence info bubbles seem totally messed up in the replayer. (I sometimes find it easier to read the info rather than play the hand out, as my PC struggles with multiple animations at once).
Sorry, I don't exchange tickets in this thread. Please contact regular support or use the community site.
Quote:
dont know if its been already reported, but this annoyed me now for the fourth day in a row...
When you sit out once cuz your time expired, I'm often getting put on sit out even if I clicked several times "play". It just goes on and on. And when this happens also one of my table then freezes and if I click once on it, Unibet Client crashes. Also the table prioritization doesn't work right for me. Half the time it doesnt open the window I'm supposed to play.
When you sit out once cuz your time expired, I'm often getting put on sit out even if I clicked several times "play". It just goes on and on. And when this happens also one of my table then freezes and if I click once on it, Unibet Client crashes. Also the table prioritization doesn't work right for me. Half the time it doesnt open the window I'm supposed to play.
This, on the other hand, isn't unusually stupid. It's the same level of stupid that I normally expect from you, kidpoker55.
Quote:
So my 2€ UO ticket expired and you're right, I can still see my expired ticket, under my profile. But in the old client it was also shown in the tournament lobby (as shown on the 2nd image in the red circle). This has my preference because when I log on and I want to play MTT's, I immediatly go to the tournament lobby. There I was able to see all the tickets that I could use, plus the ones that accidentally got expired.
Is it possible for the next version to show the expired tickets in the tournament lobby again?
Also, can you please revive my 2€ UO ticket please?
Is it possible for the next version to show the expired tickets in the tournament lobby again?
Also, can you please revive my 2€ UO ticket please?
Quote:
@Andrew, you said I could contact customer support to get a refund. How would this work exactly? The "problem" is that I'm not (at least up until now) losing an entire buyin or smth because of this, but it's always these small amounts that start to add up over time. How would a refund be calculated then? Also what kind of proof should I be able to provide? Just the screenshots?
And how is it detemined whether I lost the hand because of this bug?
And how is it detemined whether I lost the hand because of this bug?
Quote:
Hello,
I have a problem with frequent disconnections.
Usually first disconnection will occur after about 20 minutes of play. Then the future disconnection will be after 5-10 minutes.
I closed all the starting programs: Skype, Antivirus but without luck.
Internet connection is fine. My gf is playing on Unibet also but from the laptop. We share same internet connection and she is not getting any disconnect.
System Information:
Windows 8.1 64 bit
Processor: Intel Xeon X5570 @ 2.93 GHz (4 CPUs)
8 GB Ram
Direct X 11
Video: NVIDIA GeForce 9600 GT
When I get disconnected from Unibet I also loose internet connection for about 10-15 seconds.
I use Tp-Link Wireless USB Adapter to connect to router, but I loose internet connection only when playing on Unibet.
I can play online computer games or stream on Twitch without problem.
Any advice or a fix would be great.
I have a problem with frequent disconnections.
Usually first disconnection will occur after about 20 minutes of play. Then the future disconnection will be after 5-10 minutes.
I closed all the starting programs: Skype, Antivirus but without luck.
Internet connection is fine. My gf is playing on Unibet also but from the laptop. We share same internet connection and she is not getting any disconnect.
System Information:
Windows 8.1 64 bit
Processor: Intel Xeon X5570 @ 2.93 GHz (4 CPUs)
8 GB Ram
Direct X 11
Video: NVIDIA GeForce 9600 GT
When I get disconnected from Unibet I also loose internet connection for about 10-15 seconds.
I use Tp-Link Wireless USB Adapter to connect to router, but I loose internet connection only when playing on Unibet.
I can play online computer games or stream on Twitch without problem.
Any advice or a fix would be great.
You can confirm if it's CPU lag by having the windows task manager open, and seeing how high the CPU usage is by the client when it happens.
Quote:
A bug that's probably mentioned, but because im not sure: played a S&G, then played another, and the info on the table showed the last blind levels and info of the previous S&G I played. https://gyazo.com/4144bf7847b8d0ceb393b3bcba472c6f
Quote:
Also a different bug, on the twitch stream we were playing the €1 18 man cap MTTs and this is a 9 seat tournament. The weird thing was we started off with 3 tables, where it would be very logical to just start with 2 tables, after 2 players busted and we had 16 people left, we were reseated to two tables.
I killed the NL4 ticket and credited you with 1200 bonus points.
01-23-2017
, 07:01 AM
Quote:
One for the anti-fraud dept:
At a quick glance, it's sometimes impossible to tell the difference between terrible players and chipdumpers in the SNGs. The viking in this hand might have just been insane, but the beneficiary of his multiple spews was almost always the guy on my left, and it felt a bit like they were trying to squeeze me out of every pot. I'd be grateful if someone could check it out.
Viking (calling a shove with 92s lol) was Kvigor76, beneficiary (who might just be an innocent luckbox) was caipirinha4. Hand #441716132, but there were a few before that seemed slightly odd too. I wasn't paying full attention tbh. I only play aces.
At a quick glance, it's sometimes impossible to tell the difference between terrible players and chipdumpers in the SNGs. The viking in this hand might have just been insane, but the beneficiary of his multiple spews was almost always the guy on my left, and it felt a bit like they were trying to squeeze me out of every pot. I'd be grateful if someone could check it out.
Viking (calling a shove with 92s lol) was Kvigor76, beneficiary (who might just be an innocent luckbox) was caipirinha4. Hand #441716132, but there were a few before that seemed slightly odd too. I wasn't paying full attention tbh. I only play aces.
"These two have no common games between them apart from the one ArtyMcFly is reporting (1 EUR 5seat SNG, tournament ID: 4808432). Gameplay is wild but while #441716132 is indeed suspicious, no other hand looks like clearly intentional dumping"
Last edited by UnibetAndrew; 01-23-2017 at 07:20 AM.
01-23-2017
, 08:41 AM
01-23-2017
, 10:39 AM
01-23-2017
, 12:11 PM
Patch notes for the release on the 31st. There're actually 71 entries to the patch notes, but these are all the important ones I think.
We're rebuilding promotions for 2.0 that were in 1.0. The server side stuff is there, but the client needs them built anew.
Cool, thanks for the post.
It probably looks a bit harsher than it is, as he has a dozen deleted posts in this thread where he's being a dick.
Yeh, this makes sense. Maybe we can find a way to improve the structure, but I think at the moment we don't have a way to vary the blind level length within a game. I think we need to talk about it for a while though.
We've had them before, but they haven't "stuck" as well as other promo types have. I think we definitely need to try another promo in March though.
Good point, I'll add that to the list of improvements.
Could you post your dxdiag please? Win key + R, dxdiag, screenshot of the front page.
Thanks. I added this to the buglist for cash games, but it was improved with the way cash games are opened. I'll re-prioritise it as I didn't think about SNG.
- MTT Leagues promotion
- February Mission
- Prize Drop promotion
- Made general stability improvements
- Made OSX stability improvements
- Made re-player stability improvements
- Changed hand re-player to always start at the end of the hand
- When “Fold to any bet” is clicked, play alert only happens on new decisions
- Added improved tournament filter buy-in amount
- Added €200 stake level for HUSNG
- Added table setting "Only play alerts"
- Added rebuy tournament improvements
- Added visual improvement for 4 colour deck
- Added another 4 colour deck
- Added simple deck option to main menu settings
- Added 9 player Omaha visual improvements
- Added bonus points notification badge
- Added desktop/mobile filtering to casino games
- Added notifications when someone buys Unibet Open seat or package
- Deleted unused aliases on inactive accounts
- Changed notification for receiving Bonus Points
- Disabled dump file creation for WIN desktop client
- Fixed completed challenge on challenge widget not updating to new one
- Fixed issue where used ticket balance value was still being visible under balance
- Fixed issue where re-entering Banzai showed the wrong buy-in amount
- Fixed bonus shop showing incorrect "Bonus" amounts
- Fixed bonus points showing incorrectly in Challenge rewards
- Fixed scrollbars width in time zone setting and main lobby MTT
- Fixed avatar scrolling behaviour problem on Mac
- Fixed "access violation" error when trying to reconnect
- Fixed incorrect window frame in Challenges tab
- Fixed card back not updating when changing deck
- Fixed previous hand info did not have the same deck
- Fixed problem where submit button became unavailable after incorrect login for iOS and Android
- Fixed issue where MTT filters stayed active without remember option
- Fixed missions and Challenges widgets overlapping
- Fixed double click on tournament in quick lobby not opening MTT lobby
- Fixed ticket selection buy-in, showing dropdown menu even with only one ticket
- Fixed counters and user balance being visible after logout
- Fixed tournament filter not remembering settings correctly
- Fixed casino games not opening account history correctly
- Fixed casino sounds not working in all games
- Fixed mouse cursor behaviour in some casino games
Quote:
can you already share the February poker promotions with us? I guess the details may not be finalized yet, but maybe you can tell us at least the names of the promotions, because most likely you will reuse some old promotion due to the higher importance of client improvements.
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As for why 5-seat SnGs are not growing, I find the average duration of a 2-man SnG to be perfect; but, that the 5-man SnGs take a bit too long to finish even accounting for the greater number of players. As I like to pop into play during breaks in work as a palate cleanser, I can't commit to what sometimes can be a near 1/2 hour 5-man SnG game.
Quote:
30 mins would be fine as long as its always 30 mins. I like that they don't play too fast in comparison to hypers on other sites - the deeper starting stack makes them play more like turbos.
The trouble is that they can go quite a long way beyond 30 mins if the other player is moronic. What if the first 9 levels were 3 mins as currently, then the next levels (120/240/25, 150/300/25 and 200/400/50) were made 1 minute long so it would come to a more reliable conclusion at 30 minutes? But to be honest I don't see that there is a big problem. For a session significantly shorter than 30 minutes then the cash tables are available.
The trouble is that they can go quite a long way beyond 30 mins if the other player is moronic. What if the first 9 levels were 3 mins as currently, then the next levels (120/240/25, 150/300/25 and 200/400/50) were made 1 minute long so it would come to a more reliable conclusion at 30 minutes? But to be honest I don't see that there is a big problem. For a session significantly shorter than 30 minutes then the cash tables are available.
Quote:
As for why it's not growing - well it doesn't seem to be the focus of marketing and promotions much in comparison to other games. Maybe it doesn't rake that much so I'm not complaining but I'm also not surprised. I'm happy enough that we have the chance to play SNGs on a HUDless site.
Quote:
Another ''bug'' report playing sit and go's:
I want to play two 5-man S&G's at the same time and I use tickets for them.
So i open two tables, both pay with tickets. Got in queue on both tables, 1 table starts to play. Then when the second table reaches 5 players, the table dissappears and I wil get this message in the lobby: https://gyazo.com/bb6f48c7f97ed9fce1811900a464e0f4
This probably is, because I wanted to start both Sit&Go's with the same ticket. But I think, if you start two tables the client should use a different ticket. You can choose the ticket you are using, but it should do this thing automatically.
I want to play two 5-man S&G's at the same time and I use tickets for them.
So i open two tables, both pay with tickets. Got in queue on both tables, 1 table starts to play. Then when the second table reaches 5 players, the table dissappears and I wil get this message in the lobby: https://gyazo.com/bb6f48c7f97ed9fce1811900a464e0f4
This probably is, because I wanted to start both Sit&Go's with the same ticket. But I think, if you start two tables the client should use a different ticket. You can choose the ticket you are using, but it should do this thing automatically.
for Relax.
01-23-2017
, 01:20 PM
Quote:
Hi Andrew!
My software keeps crashing whenever i open the 5th or the 6th table almost always, and some of the times it just randomly crashes but not very often. I would love to be able to play at least 6 tables and not lose any more money beacause it crasher while I am in hands. What would you suggest me to do ?
My alias is herenow
Thanks
My software keeps crashing whenever i open the 5th or the 6th table almost always, and some of the times it just randomly crashes but not very often. I would love to be able to play at least 6 tables and not lose any more money beacause it crasher while I am in hands. What would you suggest me to do ?
My alias is herenow
Thanks