I'd like to add some thoughts about hand history/replay:

The history replay should imo show my hand right away not when it get "dealt". Otherwise it's really time consuming and thus not really helpful. Probably it should show the end result of the hand, meaning the last action. That way you quickly find the hand you're looking for.

I also found that mini history in the old client that was beside the player really handy and kind of miss it now. I'd definitely prefer that over the new way that just shows what happened on the street we are on. With that mini history thing I was able to look what happened before, too. now it's to hard to look up what hand my opponent had afterwards. I've used it all the time in PLO.

It also looks like like your design choices are based on a full screen window. of course i can read every text on such a big window clearly, but on small/er windows it's not the case. the smallest size possible is essentially useless, every button and text is so tiny it's like you have to be as precise as playing a shooter even recs play 4 tables at the same time. I do believe a design should always be hassle free for 4-6 tables.

Andrew i asked earlyer before all the Spam started about the new client, if ud be able to refresh Double trouble ticket of mine that expired

ID : dafeek

Maybe there could be a bit of a fork at some point between the mobile and desktop codebases. The are big mobile-specific issues with it too - particularly buttons too small (e.g. the button to open the tournament filter) and too small slide bars - rather than slidebars it would be nice to be able to "swipe" down the menus.

There is another issue I haven't reported yet but it relates to the client closing down and opening the unibet page in the browser. I'm not totally sure what situation it comes up in - but it does also sound like code intended for the desktop version working in an unintended manner in the mobile version.

That's good, but people who don't follow this thread won't know, so as a promotion it still misses a chunk of the audience. My approach was to read the terms and conditions to see if there was mention of the number of people on the trip and/or a cash equivalent.

I dont like the new client at all. It has absolutely no feel to it which is actually a plus to unibet poker in general. And a raffle? Meh. That sounds sucky to me. Why not just drop tickets here and there. Who cares about traveling around the world when u have a job. Also ONE person can win a huge prize? Hows that in the spirit of unibet? The more i think about it the more it sucks. Blegh.

Also then i was like, hmm whats this. Ok CASINO GAMES. Gimme a break. This is completely stupid.

1. Thanks, much appreciated

2. It was annoying at first but I've just adjusted. Some times in MTT you might want to bet 350 instead of 320, for example, and having the full number be highlighted on the initial click seems strange at first. It would probably be better if it just did what 1.0 did.

R.E. Timezones


Edit: Stupid image doesn't show http://imgur.com/a/mwcLt

Not to be 'one of those guys' but I put this issue in a long bug report on the community at the end of October when the web client was accidental open for regulated markets. Even after the open web beta at the start of November I mentioned things like the green on green raises as an issue but the response in the bug thread has been non existent. What's the point in an open beta if none of the bugs people find are not fixed? I understand you have to prioritize things like the graphics card issues/login issues etc but they only appeared on the 1st of Dec. Surely it doesn't take more two months for Relax to make a scroll bar wider and add some more time zones?

Anyway rant over, I was just hoping 2.0.5 would have squashed more of the niggles I guess. Every bug I've found is in the thread below and I'll update it over the weekend with ones still existing in 2.0.5 because I'm nice like that

https://www.unibetcommunity.com/t5/P...nch/td-p/36693

Go back to 1.0 and continue to let your site grow... of course it's technically possible...

Also my email/password isnt remembered when login? And i cant copy and paste my password? What is this crap.

Andrew, what is the standard as far as the software crashing and refunds goes? (3 crashes in 9h of play over 2 days). I will not bother for these small pots of 5-10bbs (10 eurso), but had it been 50-300bbs, would support be comprehensive? (I am just asking for future references, as these crashes might take a few months before getting fixed and would like to feel that support would have my back financially, in the event of a crash during a big pot...).

On tables overlapping : on a site that prohibits huds, I find it important to follow the action of opponents when not in a hand, something, alas!, that is pretty difficult to do when the tables overlap and the non-prioritized ones fade away underneath

As I see, creators love their ideas and rather force people to quit, that make an improvements.

Just in case:
there a few types of crashes I experienced:
- total crash with auto close client
- total crash with black or white windows - client still running
- table freeze , impossible to close and its making sitouts on rest of the tables
- table freeze, after closing all client closed
- disconect, then auto reset client without login
- disconect and freeze
- random freezing without reasoon - needs restart
- freeze with no reactions on buttons - I can press them many times , they anime, but without any reaction - needs client restart



I dont say there about specific interface, tables with lots of thing on, betting bugs etc etc
LAGGING LAGGING LAGGING - action is slow as hell!!!

but CRASH EVERY 15 min WITHOUT NO REASON in client which rotates our money?

All these crashes make client totally untrusted, and I know that you're not able to remove them in 2-3 months or more, so please let us play on old client while there anybody here play.
Just after two days global trend is not hard to predict......

Drop this client. Its total crap.

Hi,

Is anyone else experiencing this problem? Not sure if it comes across in the image, but when I tile the tables they don't fill the display - have used a web browser in the background for context.

Doesn't matter if it's 2/4/6/8 tables open, happens with them all. The tables don't resize to fit/max out the screen. They're incredibly small. Makes it difficult to read/play.

Am using a 23" 16:9 display in 1080p (1920x1080).

Thanks,

I think the new software is a bit of a mixed bag, more bad than good at the moment. But I hope that once a lot of the bad stuff has been fixed the good will outweigh.

A couple of things I'm finding really annoying, apart from a lot of the stuff already mentioned in the thread, is that you can't copy and paste your password in the log in screen and the three casino game buttons and the mission, challenge and promotion buttons on the table. Do they really have to be on the table? Can't you at least make them smaller?

Yeah, I've had it. It makes no sense at two tables because there is nothing underneath them to overlap with. 4 tables and up I can see why they've done it so the top row and bottom row of tables don't overlap too much.

If the tables aligned in the middle of the screen instead of to the left it wouldn't be as noticeable.

Congrats on getting them to not overlap between the top and bottom rows. I run the same resolution and they fill the screen and overlap each other.

Yours is worse than this? Wow - sorry to hear that. Because I'm struggling with it.

When six tabling on the previous client, the tables snapped to the borders of the screen - three up & down. Eight tables overlapped but they still went edge to edge on my display.

You think this was a deliberate decision? I was hoping it was an error.

Hi Andrew, my ewallet Skrill got removed, please put it back in.

Thanks in advance

Alias ReelBigFisch

Andrew, could you tell me your email address? I think it's probably better to email you about my concern. Thanks.

I believe it's Andrew.West@unibet.com. If you search the thread it's been mentioned a number of times.

Sorry to come of harsh, but this is a dissapointment.

Ideally they'd roll back to the previous client and return this version to the testers. Seems like a decent amount of work is necessary before it's as good as/better than what it's replaced.

I credited you with a 15 bonus for the expired tickets. The person who picked it up mailed you to say "it'll be a 50 and a 10, is that OK?" and didn't hear back.

I'm afraid I don't understand where you're going to change timezone.

I agree, I've added this to the list.

Turns out that they tried mailing you back then but didn't hear anything from you. Could you mail contact@unibetcommunity.com with the problem please, they can look into it.

Sorry, done.

Hmm, I don't think this is a common interpretation at all. Everyone I know writes it as Th or Td or whatever.

http://forumserver.twoplustwo.com/28...dition-255990/

Hmm, I'm not sure I understand here. What happens exactly?

They're still there, where are you looking from exactly?

Could you post a hand ID where that happens to you please? Could you also

Hmm, too high? I don't think it'd work if it wasn't that tall.

They came from this thread. And on the community site. You are insulting the players in both.

Sure, done.

I'm not sure there's a better way to do this. Maybe filters to the side?

Rebuys are technically in at the moment, but we wanted to wait a bit before we change the tourney schedule. Also, the guy who would do it (Robin) is in Bucharest. Hopefully we'll have some for Monday.

PLO8 or 5 card PLO will be near the top of my list once we've ironed out the bugs.

Weird, do you still get that? What's your alias?

Hmm, this was improved quite a lot with the release build. Could you screenshot when this happens please, so that I can understand what it looks like to you?

It sounds like a good idea to combine the two, I'll add this to my list of quick improvements that I'll talk to the developers about once we've fixed the bigger problems.

Thanks. I don't think this release was the end of the world, but I do think it has many more problems than I'm comfortable or happy with at this stage in the cycle.

Sure, done.

Thanks for the report. What's your mac and OS, and what's your alias please? I will pass this on.

This sounds like much the same thing.

This isn't a planned feature...

Whoops, thanks. I will pass this on to the web guys. This is an artefact of the client originally meant to launch on 3rd Oct, hence 29 days for the rest of the month.

Thanks, I've passed this on to the developers.

This is with the designers now, hopefully it's a relatively easy fix.

Do you recall the rough time that this happened? What's your alias?

Thanks, sounds like a timezone thing, I'll pass it on.

We didn't "change things", we rebuilt the client from the ground up. That means some of the functionality has changed unintentionally, which is probably inevitable when you have hundreds of features.

There were a lot.

One when it's your turn to act, one when you're about to run out of time? I thought this was how it was to be honest. This is one of the downsides of working here - I can't really play on the client a ton. I'll pass this on.

This is a known issue, we're looking into it.

Does this still happen? Could you screenshot that happening please?

Sure, done.

I'm afraid I don't understand this one.

I recommend you contact regular support, I'm afraid I don't know much about the other products.

One big downside of a rollback is that the promo won't work. It may also not be technically possible, and I'd prefer the developers concentrate on fixing this client instead of resurrecting the old. There're obviously problems with the new one, but at the moment I don't think they're big enough to counter the long term damage a rollback would do.

Could you screenshot this and tell me your alias, plus your dxdiag screenshots please?

That's not the case. Numbers at the moment are the same or better than normal.

I suspect this is a DirectX thing too, I'll pass this on to the developers. In an ideal world, we'd have Wine, Vista and XP support. Hopefully engineering the client to work with earlier versions of DX will get us most of the way there, while solving some of the video problems.

Nice, thanks for the screenshot and details. I've passed this on to the developers to help track the problem down.

Nice, thanks too. I've passed this on to the developers. It ought to be that any machine that can run Unibet v1 can easily run v2.

If you see that again, could you screenshot it and post it here please?

And my point is that I don't know where you're selecting this from

I agree that that timezone should be included.

I agree, I've put it onto the list of things to improve soon.

I agree here too, but it depends on your resolution too. It's hard to fit a lot of information into small spaces.

To some degree there's already a codebase divergence, see for example the betting slider. It's also possible to do tooltips (hold down for the popup), so I think something could be done. It's just a pretty big job.

When you manually close the desktop client, it chooses to open a Unibet.com webpage in your browser? That is weird. Which page does it load?

The top prize is worth about 5% of the total promotion. That's a pretty small chunk for first place.

How do you get to that screen?

Thanks, I'll inform the devs.

I get this too, thanks for the bug report. I'll pass it on.

This, however, works fine for me. Is this on PC desktop?

Refunds will all go to one guy, who is our 3rd line poker guy. He'll be understanding.

But if you crash, I would really appreciate it if you told us the time, your alias, and give us your dxdiag screenshots. This will help us track the problem down.

If you want to help, please post your alias, a screenshot of the crash, and your dxdiag pages, as per the above posts.

Is that a thing that you know?

Thanks, that is indeed a problem. They're meant to fill the full horizontal space. I'll pass this on to the developers.

This works for me. Are you on PC desktop?

Casino basically has to be there. The "widgets" don't. One of the big things that we need to do is make the tables feel less "busy", and one obvious thing would be the ability to hide the widgets if you want.

Sadly it isn't as simple as that, or it wouldn't have happened. I'm working on it.

I'm andrew.west@unibet.com but I warn that I may just pass the mail onto support or whoever if I think that's a better option. It's REALLY busy at the moment.

I understand the need for cross-promotion but there should be an option to disable the casino buttons (even if it's on an individual basis to dismiss them for each table). Someone going out of their way to disable the buttons isn't your target audience for cross-promotion anyway.

Edit - see you've addressed this in prev post, thanks

Just go to Unibet Icon top left > settings to get the timezone menu Andrew. I pulled that screen grab from the web client because I'm at work but the desktop one does the same thing.

Nice update, now unibet poker doesn't work at all.
It says i need a videocard and drivers that is compitable with directx11.
I got directx 12 installed. so i don;t think problem is on my site. Or does this new unibet software wants me to downgrade (which I won't do offcourse)?

yes

Unplayable atm : it just crashed twice in 16 minutes I do not know what you want a screenshot of (Unibet simply shuts down) and where can I find dxdiag screenshots on a mac air? You mean the graphics, memory, processor and serial number data?