Please use the Unibet community thread or regular support by email for ticket exchanges.

Chipdumping, same way as always, even the same avatar lol

Had the exact same two on my table as well.

4nl table, same avatars - ukghghhh would 4bet to 3.98 - kolasgh 5bets and ukghghh would fold for 2c more. Happened on 4 straight occasions, when I open jammed over the top of it they both folded.

Is there any problem if my main account is in another currency than euro?

Are Unibet taking out any fee or doing some numbers rounding that would cost me money on the constant currency exchange when you play poker?

No; exchange rates changes once per day, but they dont take fees or anything. When you buy in, they exhacnage you on the spot and use same rate to exhange you back when you leave. I have currency in usd and i was worried about the same thing.

One thing that is frequently observed ITT is that players start to think of their balance as a number of euros (as that's how its displayed in the client) and start to feel that they are "losing" and "gaining" euros as the exchange rate changes - but their balance in their home currency remains the same.

Bad time to be away, sorry for the login problems. I'm looking into what's happened. If you were unable to complete Moving On Up as a consequence, please contact support, they should know to escalate it to 3rd line support for a refund.

Are people still experiencing these problems? If so, could you post your alias please? We can maybe use that information to track the problem down.

You can't convert it into non-UO tickets or cash, but you can request that it be extended if you want. It's fine to qualify for the Unibet Opens in 2017 with it.

Yup. The general policy if you have two packages is:

If you win one package to an event via satellites and a second via Challenges or another promo, we can move the 2nd package to a later event, or we can convert it into €2k of tickets.

If you win one package via any method, we can move it to a later event, though the closer we get to the current one, the harder it is move and I can't guarantee it.

If you win one package via any method, alternatively we can convert it to €1k of tickets. This is a reduced amount because we get a lot of value having players go to these events - we think it keeps them as players for longer, and we get good press. This is also why we effectively subsidise UO satellites with overlays at the lower end.

That is fine, but you can just request an extension if all you want is to keep the ticket alive until the next qualifier.

This is a site wide thing rather than a poker thing, so I'm afraid I can't say much about general policies.

Most sites have this in my experience. PokerStars do, for example, though it isn't enforced in 100% of cases.

No, sorry. As per last time:

Thanks, done.

In the short term, no. But I'm interested in having Fast again in the future, it works well on mobile. The problem with Fast games at the moment is that they're too tight, win rates are too low, and they aren't much fun. If we bring them back, we need to have a way around those problems. We have some good ideas there, when we have the development time available.

The problem with Fast for us in the past was that it was a worse experience than regular tables until we had 20+ entrants. That meant that the games never started up unless we put money in. As soon as we stopped, the games died because of low overnight traffic. We have a way to fix that problem too now.

I don't think we'd do PLO to start with, as I don't think we have the liquidity yet. Right now we're raking about as much in PLO as we were in NLHE 30 months ago when we launched, so I feel fairly safe introducing PLO8 or 5PLO next year. Splitting it twice might be a problem at the moment though, but NLHE will be safe if we do.

Both done.

Thanks, I've passed both on to Fraud in case they aren't already blocked.

No, not really. And I don't think it's good to stereotype like that. But in any case, Russians can't open new accounts on Unibet for legislative reasons.

Sorry, I don't do that in this thread. Please contact support or use the community site.

Yeh, at the moment it's hard for me to tell how widespread this is.

Tue & Wed were our two best ever days, so it's hard to compare the levels of traffic - should I look at those days, or the monthly average? By the former, we're down several percent, by the latter, we're the same as usual.

What's your alias? Sorry for the problems, I'll ask our 3rd line guy to educate them... If anyone else has had this, could they let me know too please?

Thanks for the report, what's your alias? I'll ask our 3rd line guy to look at the chat logs too.

Yep, thanks. I'm not exchanging tickets in this thread any more.

Exactly. And because currency fluctuations are essentially random, you should end up neutral from the exchanges in the long run.

Andrew, will you be at UO Bucharest?

Yes

While on XP (which btw does usually work and allow 4-tabling in the beta web client though I think there are sometimes problems at my end) I played a bit of fast fold poker on a leading betting exchange's skin on a network late at night. They had maybe only 8 or 9 players in the pool, but the interesting feature was that if we had to wait a bit (I mean like seconds) then it was willing to just start another hand with about 4 people - I've never seen fast fold poker do anything less than full tables before.

Maybe if you had 1-6 players it could run just like a standard cash table, then from 7+ players it would run like a zoom pool but allow hands to start as short as 3-handed if they don't go off within about 5 seconds.

Certainly for me I was locked out of the desktop client for about 24 hours - my location is Slovakia, OS Windows 10 and I'm guessing there's a fairly wide range of locations ITT from people who were locked out.

Not that I'm complaining, I won 2 MTTs 4-tabling in the beta web version while all the pros were taking a break

Maybe we will meet this time then haha. First coffee is on you.

We think that the connection problems are now fixed. Could everyone let me know if it's working now? And most importantly, not working?

Yeh, I have plans along those lines.

Sorry, only beer.

Hey Andrew, thx for your response/time Looking back into my chat history with support, I noticed that I mistakened/misremembered what I thought was some sort of hostility (they always remained polite, tbh) with simple dismissal/denial of responsibility from their part (you might want to ask the other poster about a concrete example of hostility...), which I thought to be weird, as both you, Andrew, and chat support have been A+ thus far

Anyhow, to make a long story short, in the past, when Unibet had frequent disconnection issues, I never bothered to contact support for small pots lost (despite them accumulating quite fast), so it did come as a surprise when I finally decided to contact support via email and get completely (and politely, yes) shut down in what was a trivial refund (in a single raised pot, I was the preflop raiser, I had Ax on a AA1010x board in a spot where we are always splitting, but lost my connection on Unibet (not on Party, Stars or any browsing activities) which cost me 28 Euros, yet support was utterly unreceptive about it ). So anyways, when we were hit with disconnections this weekend and email support refused to acknowledge it (yet chat support was receptive and apologized for the inconvenience of the software issues), I was once again shocked/unimpressed.

Apologies for the wall of text and thx again for your time Andrew

What's your alias? I'll ask our 3rd line guy to look into it.

Yup, the client is fine now

Oops Sankhara000

Hi Andew,
could you please extend my starting bonus? I had a troubles with my documents verification, so my account was blocked for first 30 days. I had 30 days instead 60 days to bonus filling.
Thank you very much
nick: senor_slizik

Working well from Canada.

Thanks Andrew!

I also sent an e-mail with another ticket request (25NL -> 25MTT) but the Dutch support is simply not responding anymore, I never had any problems with them before. Can you please make sure they convert the ticket?

Alias Turntacetic

Many thanks!

Hi Andrew, can you do something with your support? Really disgusting situation, they ask me to send and resend different documents, changing the rules of how I should do it, there is no feedback after I send some part of documents for around two weeks. I had proved account and just deposit from another card, so now I need to send all the docks again. Also they ask as additional docks, and the docks they ask I sent them before. So I had send it twice! Account is blocked of course so I can't play for this two or more weeks. Ok if you don't need me to play on your room at least let me take back my money! It was easier to withdraw from some creepy casino, didn't expect from such big room with soch beautiful software.

Hi Andrew,

Some of my tickets expired....would you be so kind to revive them?

3x 2SS (SaturdayStack)
1x DT (DoubleTrouble)

Alias: CarlCox

Thanks in advance!

can somebody post the results of october race

Could you extend my tickets Andrew? My latest nick: Ver0ttaja

Finally probably able to grind them off at this month after super promotion ends elsewhere, so you won't have to extend them again

Another question: when is last satellite to UO Bucharest?

Are you guys still on schedule for the new software next month?

Disconnection issues keep persisting for over a month now, tourney lobbies keep reverting back in time. Right now the software is really crappy..

I think it's next Monday for the Web Client in regulated markets and the Android app.