The5thace I think its because mass multitabling wasn't ever intended and the multi tabling features that exist as is were a development from the original which had no tiling or prioritisation at all, as far as I know unibet are trying to strike a balance between supporting more experienced players with features but nor to the detriment of casual recreational players

*just to add I think this is a really good thing

The bug where 2000 was not displaying properly is happening to 10000 now.

Thanks. I think a lot of people use http://imgur.com/

Our general plan is to have something for "high end" and something for "low end" players. The problem is that there are different player types that fall under both definitions.

So we can have a good mission offer this month and say to ourselves that it's for the low end, and then we can do a rake race for the top end and say that everything's covered.

It doesn't really work like that though as lots of people put in a lot of volume at the lower stakes, and we don't have much going for them (asides from Challenges, which is pretty generous compared to a lot of sites).

I'm not sure quite how we should resolve this, perhaps with something ongoing that doesn't make people take it for granted. I like Double Trouble because players only qualify intermittently, yet it's redistributionary. It's definitely something we need to think about more.

Sure, could you post your alias or PM me your login name please?

I think it might be that these problems are related. I'm afraid I don't know a lot about what's happening to our Latvian players and you may be better off talking to support than me as it's a site-wide issue.

Again, this is something you'll be better off talking to support to than to me. It's a site wide thing so I don't have much knowledge of/control over it. It looks like it works if you go to https://www.unibet.de/registration though.

We can't ensure they have the same odds because it's dependent on playstyle at the very least. It also makes it impossible to have much variety. I definitely favour the second suggestion though, and we've talked about it a bit in here before. I'm going to do some work on Q1 Challenges later in the week and I'll see if it's feasible to get that change in in time.

There's quite a bit of new functionality that should make it in for Q1 - the ability to discard one Challenge per month, to show completed Challenges, to be awarded a background in the payout scheme, to get notifications when avatars are awarded, to get partial credit at the end of the quarter in some situations, and to roll over excess points in some situations. This should make them a lot more user-friendly.

Yes, agree. This should be in for January.

Sure, done.

Hello Unibet player!

I am still hoping this can be done quite soon. We get quite a lot of play on our iPad client and it seems like a good way to grow some more. It depends on some testing being done with aspect ratios I believe - it can be awkward trying to fit poker into all the different possible Android resolutions.

Thanks for pointing that page out - it's not good that it says that obviously, we'll get it fixed.

I'd love it if we could get some form of limited multi-tabling in browser and iPad (they share the same codebase). Winamax have a good solution for this, I hope we can figure out how to borrow it.

I'm not 100% sure how to handle this. I think it'd be fine if we awarded packages for future UO events up to a point, but eventually someone will have won packages for the next ten events and they're kind of out of motivation again.

We have a daily €50 too that we're testing out - it's at 20:00 every day and has €250 guaranteed (i.e. very little). It requires two registrants to play and hasn't run three times since the 24th of Oct. The other times it's missed the guarantee once. I definitely want to give it a run for a while, but this is the kind of thing that'd have to do well before we put in more big tournaments.

I know that that approach alienates some people (e.g. the guy saying the site was worthless the other day), but I'm not sure there's another way to do it. We overlaid huge huge amounts the first few months and didn't get a whole lot to show for it.

Anyway, I assume you've qualified? Look me up when you go then, I'll probably go there each day as it's my home event.

Cool, glad to hear it.

Thanks, I didn't know about this one. I'll report it.

Sure, done.

Sure - can you PM me your login name or post your alias please?

Sure, done.

The system queues actions up, but there's a bug where if there're several actions in the queue and a new one is added, that new one goes to the front instead of to the back. This is mostly a problem if you play a lot of tables with a lot of overlap. We found it too late to get a fix into the late Oct release, but it should be in the late Nov release.

We've always been OK with the idea of people multi-tabling, it's just that we don't want any software aids to help people do it. I don't want to put regulars off or stop people becoming regulars, but I want them to be on a level playing field to new and casual players.

That said, we'll definitely be monitoring the player ecology to see what's happening.

The Jul/Aug/Sep dip is seasonal - we get it every year. We're not up this much for the year to date normally though.

Oh, and there's an opening in the poker team here for poker operations executive (so it's entry level/near entry level): https://team.unibet.com/vacancy/465/description/

Thanks for the answer Andrew.
Reaching 5 times a flop that has a 0.084% chance to hit can take more than a month to complete especially for recreational players. As someone posted earlier, it took him around 10k hands.
This is quite discouraging so I'm glad you're looking into it

Heard anything about the Ipad mini not being able to load the app

Hey Andrew, are the OFC events at Unibet Open London regular or Pineapple?

Thanks, reported.

I don't know what your working was, but we test by running it against the existing hand history database rather than trying to calculate it from scratch. On average, it took 5,715 hands. Major Challenges take 2,500 hands on average, so this is indeed the hardest one.

It raises a broader point though. Challenges aren't really meant for casual players. I built it as a loyalty scheme replacement. The bottom end pays out very high RB% equivalents because I want to get people to try it out, but essentially, casual players aren't going to get 30% RB by playing 5k hands a quarter. We want to make it about loyalty for regular players.

For casual players we have the monthly missions. This has much simpler requirements and is all about getting people to come back for several days.

Sorry, this one must've slipped through the cracks, so I'm probably going to ask some of the same questions as before... Do you have the latest version of the app? We had this problem using the latest version of iOS and old iPad versions.

As far as I know it's regular. I don't know much about it though, so I've enquired. I'll let you know if I hear different.

Hmmm I didn't have iOS 8.1 (thought I had) will let you know if it works...

I think the problem was older iOS and older iPad clients (rather than physical machines). So it may work if you have both up to date.

congrats on the results and I wish you even more growth in the future, especially now after recent changes at PS.
People are definitely searching for different online poker experience and I believe you can offer it to them.
btw that seems like a nice job, thanks for sharing

Do I have to share my location to play on Ipad? Last time I said no cause it's none of anyone's business to know where I am.

I don't think so. You'd probably have to talk to support to get a definitive answer though.

I pressed Cancel and nothing happens
I restart Ipad and I startup the app and get stuck again on the loadingscreen (the image of the guy with chips in his mouth) after you see the white loading going from left to right at the bottom.

I uninstalled the app and restart the Ipad again before downloading the app again (to make sure no settings or something are left behind). I start the app and choose to share location always and..... that made it work.

Why is my location needed to play poker? I could have played poker for a while now if you didn't have that option in the app. And I suspect some other players have had the same issue as me who don't want to share their location to anyone cause of privacy concers and aren't able to play because of that.

Isn't it enough that we have made an account already? Cause that question isn't being asked when I login from my PC (so why for the Ipad? and is my IP-address not enough just like on the PC?). I don't see why this is necessary and other poker apps don't have this as far that I know of.

I would like to see the removal of sharing location in this app for reasons above. Thanks

Great, thank you, my current alias is Settrippin

Referring to the major challenge "Reach a flop that only contains cards with a rank of 2 or 7":
Please correct me if I'm wrong. The probability for a flop containing only 2 or 7 should be (8/52)*(7/51)*(6/50) = 0.0025 = 0.25%
That means on average it should take 400 hands for a flop like this to appear. But since you have to reach this flop (and as a standard reg I would assume you see a flop with around 20% of your starting hands), the average number of hands would go up to 2,000 hands.

And since you have to complete this task 5 times, the average number of hands to complete this challenge should be something around 10,000 hands and not the ~5,000 hands you got from your database analysis.

Or did I miscalculate something?

With the recent pokerstars rake changes. What is unibet their stance regarding rakeback regulars that cant beat games before rakeback but destroy games with their mass multitabling en timebanking every hand. Will you undertake action if you see a significant drop in VPIP in a stake or cant you do much about it without hurting the entire stake for a while ?

I left pokerstars for unibet because i was tired of all the nits rakebackgrinders and huds in general.

Also gratz on the revenue increase

I think you are correct, my calculations were also that it should take ~400 hands IF you see every flop. But since you will probably see 20% of them at most, it may take up to 2000 hands to reach such a flop. Of course, sometimes you will fold and witness 2-2-7 and curse your destiny. IMO pretty bad challenge, as it is

You might already know seeing as you are already aware of this, but when I have Skype (or anything in that split screen bit) up on windows 8 it also goes through that.

Turns out that I'm wrong. It is apparently a regulatory thing, and every poker app should have the same thing. It's a bug that it doesn't explain this when you click cancel of course.

Thanks, I added it again.

All I can say is that we base it on what happens in the actual hand sample. I realise this isn't a very satisfactory answer, but I don't want to spend a chunk of my day calculating the odds unless I really have to!

I think there're a few points in here. First of all, we don't really want to attract all the disgruntled PokerStars regs. Our target demographic is more towards the casual player type because these are a) the lifeblood of any poker site, whether some realise it or not, and b) they play on our other products, which makes them significantly more valuable to us than they are to a purely poker site.

But that isn't to say we don't want any regulars at all. We don't mind multitabling and we have an innovative loyalty scheme that pays out similar amounts to what we used to do on MGS (but more to the bottom, more to the top, less to the middle).

We want a level playing field, and we want the game to be fun. That's why we don't allow HUDs, trackers, table selection, or scripts, and it's why we have modern graphics, a smooth interface and missions/achievements/Challenges.

I am definitely against chronic timebanking. I don't think this is a problem on our site yet, but it's certainly something we've been thinking about. There was a discussion a couple of months ago, but we've changed the way the timebank works since then.

VPIP in games is one measure of the ecology. There're a few others though, and one of my projects right now is finding a useful mixture to measure ecology. Right now we track things like VPIP and daily churn rates, but I'd like to include things like the number of days that new players play in their first month, and a few other metrics I've been thinking about lately.

We do monitor VPIP and we don't see decline with time yet (except with things like PLO where most games used to be 2-3 handed and now they have more). When we have more sophisticated ways to measure ecology we'll obviously monitor those too. If we think the ecology is in trouble there're a few things we can do. This is actually one of the areas that I don't want to go into a huge amount of detail on (unlike on virtually everything else) because I'm more concerned with our competition.

But if you follow the thread, you'll see that we always have target player segments for all of our promotions and most of our improvements. If we need to change those targets then we will. We're also bringing in improvements that only affect a few players - e.g. a new player tutorial, and we'll do more of that in the future as we become more feature-complete. I'm very interested in personalised CRM based on what kind of player is on the other end of the line, for example.

There's not really much calculating you have to do.
Fact is, that every 400th flop comes with only 2s and 7s. The math behind that is pretty simple:
The first flop card has to be one of the four 2s or 7s, so the probability is (8/52).
The second flop card has to be one of the remaining seven 2s or 7s out of a remaining deck of 51 cards (7/51).
The third flop card has to be one of the remaining six 2s or 7s our of a remaining deck of 50 cards (6/50).
Now you multiply these probabilities (8/52)*(7/51)*(6/50) = 0.0025 which is the same as 0.25%.
This means every 400th flop fits the criteria (because 100% = 0,25 * 400).
This is a mathematical fact.

The crucial point is the question how often a player actually sees the flop. He doesn't whenever he folds, limp/folds, coldcall/folds, raise/folds or when his opponents fold to a raise/reraise preflop.
IF you assume that the average reg has ~25 VPIP, I would assume he sees a flop with around 20% of his starting hands. Since this player only reaches every 5th flop, you have to multiply the above number of 400 flops by 5 which gives us 2,000 hands for every flop seen with 2s or 7s only.

You didn't do the math but checked your database. This means in your hand sample the players seem to reach a flop with 35% of their starting hands. I would assume you'd need a VPIP of ~40-45 to achieve this.
I have no idea what your hand sample consists of, but it is nowhere close to how most people play.

tl;dr:
The number of hands needed to complete this challenge is heavily dependend on the VPIP of players.
Math says you'd need around 1.150 hands to see a flop containing only 2s or 7s if you'd see 35% of all flops (which only massive whales do since you'd need a super high VPIP).
Regulars that see only ~20% of all flops need ~2,000 hands to see such a flop.

PS: All your challenges "reach a flop... / see a river..." etc. need to be checked mathematically. Your hand sample seems to be massively tilted towards players with super high VPIPs.

Thanks Andrew but I don't see anything - there's nothing in Bonus Offers or Active Bonuses. Where should I be looking, or do I need to do something else to activate it?

Thank you Joschka you have explained this really well.
I too have this as a major challenge and I'm a tight player so this isn't going to be much fun. I'd support Andrew on most things on here but math is math. If my VPIP is 18-20% (which traditionally it was previously) then this is going to take a while. It also raises an interesting question as to whether the better way to calculate odds is by historic data or the actual mathematical probability. In this case there seems to be a massive difference from the data (5k hands to complete) and the math (10k). Adrian

Do you still not see it? As it shows you as 0.74% through it. Are you checking in the poker client?

The hand sample is every single hand from every single player. A lot of regs are a lot tighter than that. VPIP is also not the same as the number of flops you see - you can see flops without voluntarily putting money into the pot, and you can put money into the pot without seeing a flop.