https://www.unibetcommunity.com/t5/P...-2-2/m-p/12692

For what it's worth I have been requested by other poker sites this exact same paper "that doesn't exist" or how they formulated it "Proof of ownership for the account used", twice. Probably because I've changed my bank accounts a couple of times because of fees I didn't know about, or maybe because of my nationality. First time was similar to your experience, the bank people were confused and didn't know what I wanted so they offered me a paper and told me to come back if it's not what I needed. It wasn't, and when I came back with more explanations they gave me what I needed. My second time having to provide this paper was last year with another bank, and surprisingly, they knew exactly what I needed and what they gave me was basically a computer typed letter format document with my name and address and and bank account details saying Dear Mr. X According to your request we inform you that you are the owner of the account ... opened on ... at ... . Then the bank details, then thank you for bla bla then the name and signature of the bank operator that helped me and the stamp.

Also the first time I tried to skip the bank trip by sending "proof" from my homebank account that looked very much like what you posted in your thread just without the stamp. They did not accept it. Seems like it's pretty standard procedure for gambling sites, banks however seem to have quite different policies.

Hi,

Thanks for your reply.

I am not sure if this is the same. I was asked for proof of ownership of a single debit card I had months prior to my current one, not a proof of ownership of an entire bank account.


Which bank were you with?

I spoke to 3 different cashiers at 2 different branches of Barclays who also asked all their colleagues and branch managers all of whom said they have never heard of this and do not offer it. Head office also did not give me this after 28 minutes on the phone to them and me having to make an official complaint against the bank.

Happy that they were able to assist you. Again maybe it is different for proof of ownership of a bank account and a debit card from months ago that you lost. I think it probably would be easier to get proof of an entire bank account than an old lost card.

I did not do this. I spent an insane amount of hours driving too and from the bank and at the library scanning documents. I don't even have anywhere in my online banking that allows me to get these documents and how would I of got the bank stamp on it? Why would I bother printing something out at home to then take to the bank and ask them to stamp it when I obviously would just go to the bank to ask them for it?

I would be no where near as angry if I didn't spend so much time driving all over the place and waiting in line at the bank multiple times for them to tell me they can't do it.

Maybe Unibet should update their information so it's actually clear to people what they want. From my other thread:

Which documents have to be provided?

In red - when you go to the bank and ask for this they give you EXACTLY what I posted in my other thread. This IS proof of ownership in the purest form.

If Unibet require a written letter from the bank which is clear THEY OBVIOUSLY DO NOT - then why not say so in this paragraph so you aren't sending all of your customers on a wild goose chase?

Maybe it would be a good idea also for Unibet to train thier staff so that they are aware of exactly which documents you are required to give. The documents they asked me to get for 4 weeks WERE NOT REQUIRED IN THE FIRST PLACE.

I only got my money back after complaining on 2+2 and saying I am going to kill myself and threatening with a lawyer. This is insane that it had to come to this.

I feel you, I would be livid as well if I had to take such long trips over and over again. I'm lucky I have a ton of banks in walking distance of my home . The banks I had to deal with were Piraeus (a greek bank) and ING (a dutch bank), but obviously experiences could differ from country to country , or even with a different bank operator. As for the homebank stuff I just said it looked the same and they didn't accept them, I guess tight regulations need some very specific documentation. Annoying but what can we do.

Andrew - why I am now currently unable to log in to my Unibet account? Did you get mad because I am completely right and ban me?

I haven't touched your account. Like before, you should talk to support.

It's OK, I just asked them. It's because I said I got anxiety and depression

I asked to be banned a few weeks ago after I get my money anyway so at least Unibet can do something right for me.

Sorry Andrew - I know you are nice and very good guy and great for poker community but I hope you understand my frustration in this situation.

I have nothing else I need to say here.

GL all.

If only you would express your frustration in a constructive way and without throwing around insults in every other sentence. Often times, being polite gets you further and things are resolved much faster.

Clearly it doesn't otherwise they would still have my £16,000.

Did I insult anyone in my last thread? No. I only got even angrier when Andrew said I annoyed him and that was all he cared about.

If someone steals £16,000 of your money for 4 weeks after doing everything I did for Unibet to try and get it back, I am pretty sure you would be very angry as well.

If someone stole £16,000 from me in real life, throwing around a few minor insults on a internet forum is the least that would be happening.

Considering the absolute BS mess this has been , I believe I have been extremely polite compared to what I could of been like.

Great input though!

*withheld

*getalifenoonecares

@YourMumsOnFire
I understand that your situation was not nice at all, but still, you seem very edgy and hysterical for a guy with so much money in his account.
Next time perhaps try withdrawing less multiple times, and ask support if everything is ok for bigger amounts prior to withdrawing it.
Every poker site (and banks etc.) will be more demanding for details when they see bigger amounts of money being transacted, it is actually a common thing.

For a guy that's £16k better off than they were before they made the deposit you sure are grumpy

Bad idea. This looks (and is) very suspicious. It is similar to "structuring" (splitting a large transaction into smaller transactions to avoid scrutiny or verification requirements).

You can ask and it *may* avoid delays later, but you will never get a definite answer to this because the activity leading up to that hypothetical large withdrawal is unknown.

YourMumsOnFire - next time you're in a situation like this try to remove all emotion and exaggeration from your posts/communications with the site. £16k is a lot of money and it's OK to be upset about it - but it's hard to understand you when every post is a dramatic wall of text.

If you spoke to the bank this way it's possible they didn't fully understand you. This isn't a criticism, just trying to help for the future. Getting emotional and adding threats will only slow down the process.

Is there a reason why no autoreload or option to not see my folded cards?

Your folded cards should appear faded to the right of your avatar. I have asked in the past for the opacity of the folded cards to be turned down as I think they're really hard to read. Popup folded cards on hover over would be a good alternative.

No auto-reload is a rec player protection. It's easier to work out who the rec/reg players are by how they reload on other sites so it's not available on Unibet for that reason. Andrew can explain it better though

Yeah I do not want to see my folded cards. And that relaod actually kind of makes sense. Thx.

Ahh, misread the OP. When it was discussed before I think Andrew said the options are limited for customisation in order to keep the client as simple to use as possible.

thanks for the response

i love heads up cash and i know a lot of other players do too. without a hud a casual player would be on almost even ground with a serious player. 25nl heads up and lower would be a great addition imo

Where's the leaderboard for week 4 of 100k summer bootcamp???

perhaps a good idea, but I think most of players there actually prefer tables with more people.

the SNG battle leaderboard for this week is also still missing.

Is pecal back?

Hi Andrew,

I had 2x€100 UK Tour tickets that were due to expire around Friday night.
On Friday, I asked a conversion of those tickets to a lower value on the community forums:
https://www.unibetcommunity.com/t5/T...p/16611#U16611

My request was treated today by Marco, but two other €100 tickets were used, because he couldn't find any expired ones.
Can you have a look and revive my two expired €100 UK Tour tickets?

Alias: MathrimC

Thanks!