Quote:
Originally Posted by Daniel2903
could you change my NL25 ticket one 1MTT and one 4SNG ticket into a 30 euro bonus. thx.
Sure, done.
Quote:
Could you change my 25€ NL ticket to playthrough bonus?
Sure, done.
Quote:
Originally Posted by BanZaY
Andrew please stop downloading porn !
Crap, rumbled.
Quote:
Originally Posted by GoodGriefff
Money from 1 table is missing, about 670€? Hope it will return from the OFF
Yes, it'll be credited once the ISP is back up.
Quote:
Originally Posted by GoodGriefff
##
by the way. Money is back from OFF! Now it´s ok.
I want 2% tribute for the 2 Min not having the money!!
So maybe about 0,000001 cent
Sadly you didn't post your alias
Quote:
Originally Posted by pirahn
Hi Andrew, Playing 250 ubo final when disconnected with tech error 3. I was 14th at the time with over 21k in chips. Please could you get your 3rd line support guy to take a look at this. What is annoying is that some are disconnected and others not. Is there not a way of pausing tournament games till matters resolved. Thanks,pirahn
Regular support should be able to do this, but in this case, ok.
Quote:
Originally Posted by Paganscum
Please change my NL25 cash ticket to €25 tournament ticket.
Sure, done.
Quote:
Originally Posted by PretzelMonies
Hello Andrew, could you please swap my NL25 ticket for 5 * €4 SnG tickets and a €5 bonus, thanks.
Sure, done.
Quote:
Originally Posted by BlueSamurai
The challenge would be important to me,sice I planned to reach the 3k points step to get the 5x1 Euro mtt tickets.I know it's not a big deal for serious grinders,but for me this was the aim to compete for this year.
I am at 2652 pints,and 23/25 at the major challenge which is to reach a turn Ace in hold'em.
It would award me 418 points,so that could be comfortably over 3000 for the quater.
Sure, no problem. I credited you with the 418 points and cancelled the Challenge. As you won't be around much next month, I extended the tickets another 30 days.
Quote:
Originally Posted by Ariebombarie
Could you please exchange my 5€ Banzai + 1x 50€ UO tickets into 1x 1€ UO + 8x 2€ UO + 7x 4€ UO + 1x 10€ UO tickets?
Sure, done.
Quote:
Originally Posted by Jinsticker
@blue samurai. U can also get points in sng's. If u dnt have time to play that amount in a month then thats ur problem imo. Ur basicly beggin for a couple $ ?
Meh, he couldn't do it and it was our fault. In my book, that's what refunds are for.
Quote:
Originally Posted by Robi332
change my NL25 ticket to 25 euro Sit n go ticket, thanks.
Sure, done.
Quote:
Originally Posted by BanZaY
2p2, What do you suggest me to do with my NL25 ticket ? Its too dumb if i ask to turn it into a bonus ?
Im a cash player by the way...
I think people turn it into bonus if they expect to play that much anyway and want a low-variance return.
Some people prefer one SNG ticket as that maximises their return on time.
Some people prefer 25x SNG because that minimises their variance.
Some people prefer smaller tickets if their normal stake is lower.
Or you could take a shot if it's bigger than usual for you. Most of the time it won't stick, but sometimes it'll catapult you up a level or two. Obviously that's one of the reasons we made the promo, but I won't be upset if not everyone takes that route.
Quote:
Originally Posted by Pr3dat0r
Hey Andrew,
would you mind extending the ticket for double trouble, I do not think I will be able to play this week..
thanks
Sure, done. They last longer now than they used to by themselves by the way.
Quote:
Originally Posted by Noobody
Hi Andrew, can you extend my 10eu UO tickets, and my welcome bonus (if that's possible) for a little bit longer? - Noobody
For the UO tickets - sure, done.
For the bonus - there's a backoffice bug that stops me from extending bonuses right now. It'll still be there until late Dec, sadly. So let me know when the bonus expires and I'll credit you with your progress and a new bonus of roughly the value of what you had remaining.
Quote:
Originally Posted by alynnnn
Hello Andrew, please change my 25NL ticket into a bonus.
Sure, done.
Quote:
Originally Posted by AllBlackDan
Man Im about to give up I cant log in to the poker client whether it be the browser or when downloading the software
Im fine to bet sports or on racing though!
I click on the play poker in browser option log in with my UN and password but I get the error " oops, that slipped through the net" the page you are looking for doesnt seem to exist, and an option to click home where Im logged in nicely
My cookies are not blocked and it seems to think Im using an outdated browser but ive got windows 10 and downloaded the latest firefox and tried using the latest IE too
Brand new account set up 2 days ago, was getting the same errors then
Pretty frustrating, Im trying to give my money away here!
Im logged in fine, Im sure I could bet on sports or deposit if I wanted too
How people even find that you can play poker here is a mystery too, there is not one link I can see to click on to go to poker from the my account page
Ill have to email support to see if they know why I cant get in
Damnit
Well, this is what I said last time to your previous, near-identical post.
Quote:
Originally Posted by UnibetAndrew
What's your alias? Also, support is going to be your best bet here, as logging in etc is site-wide rather than poker specific.
Quote:
Originally Posted by RAL*.*
could you convert my nl25 ticket to 25 s&g? Also I have a nl10 ticket worth some 36 euros. could you convert that also to s&g tickets?
For the NL25 ticket, sure, done.
For the NL10 ticket, sorry, I don't convert tickets that are on partial playthrough.
Quote:
Originally Posted by jherward
You get partial points at the end of the quarter for challenges you haven't completed, you are far enough along that you should make it but you have to wait till the end of December.
Ask Andrew to confirm this but I'm pretty certain I'm right.
Yup, you are, as long as you've already completed one major that quarter.
Quote:
Originally Posted by casual_player
Could you please exchange my NL25 cash ticket to 25x 1e SNG tickets.
Sure, done.
Quote:
Originally Posted by Yuccie
For the November Missions: Part 4, the Play More Tournaments step did not register the tournaments that got affected by the technical error #3 apparently.
My November Mission still has not been completed, despite playing multiple tournaments of over €4 for the last 3 consecutive days. Could you please look into this? Alias = Yuccie
Sure - I set it as complete in the backoffice.
Quote:
Originally Posted by joqueras84
Hi unibet rep Can you exchange my 25 nl ticket into 5 4euro mtt tickets and 5 1euro mtt tickets ty.
Sure, done.
Quote:
Originally Posted by shtako
can you please exchange my nl25 ticket to a bonus.
Sure, done.
Quote:
Originally Posted by BristolCity
could you convert my tickets into bonus?
1x 4€ SNG ticket
1x 1€ MTT ticket
Sure, done.
Quote:
Originally Posted by Vicenz070
Hi,
Maybe a question that has been asked before, but:
What does the Bonus exactly mean?
Quote:
Originally Posted by OldBurf
It is a playthrough bonus that releases in 20% increments of its value.
They expire after 60+ days. If you get another bonus it will stack behind the active one until its complete or expired.
Yup, thanks.
Quote:
Originally Posted by ebisumaru
Hi,
I had a NL4 ticket expire while on vacation. Would it be possible to reactivate it? If not, no worries. Alias is henrymorgan
I'm afraid I can't reinstate expired tickets, but I can credit new ones. So I credited you with two tickets of roughly the same value as the expired one. They have no playthrough completed though, so I made the value a bit higher to compensate.
Quote:
Originally Posted by SuddenlyGood2
Thanks for earlier replies. When I try to register for a SNG the client says your buy-in has been returned and you have been de-registered. Just thought i'd flag in case you were not aware the SNG's seem to be paused at the moment.
Sorry, it was a setting that hadn't been re-enabled after the downtime. It should be fine again now.
Quote:
Originally Posted by quechecker
I was playing in the 1k daily 4 tournament on Saturday 28 when the error 3 hit. I was able to log in roughly 3 hours after. I registered with a 4eur ticket i had and would like to have it refunded.
Also i contacted the Unibet support yesterday regarding this issue and got an impression that this will get resolved in a few hours but did not have any answer yet. Would guess they are pretty busy considering all the tech issue in the past days. So i decided to write here too just in case.
I recommend talking to live chat, they will be able to help better than I can.
Quote:
Originally Posted by kapetain
If disco problems are caused by your host (Relax gaming) ISP, would it be possible for you to just make Unibet your host, I mean they probably already host betting, casino etc. ?
Can you somehow buy out client from the developer to solve those problems.. ?
I'm afraid I have no idea how this stuff works from a technical standpoint. I don't know what it'd require.
I also have no idea how this stuff works from a business standpoint. It's for the people above me to take this kind of decision.
All I know is that I'm frustrated this has happened and I'd be happy with almost any solution we can find to resolve it.
Quote:
Originally Posted by Hatebreedd
Could you extend all the tickets i have Andrew
Sure, done.
Quote:
Originally Posted by Pr3dat0r
weird... sng tables do not seem to be working, there are 8 people playing and that is it for all the stakes, nobody is even in the waiting list since you cannot buyin to even get there
cash games seem to be alright though
Should be fixed now.
Quote:
Originally Posted by shesus
4x 5€
5x 1€
would be fine.
Sure, done.
Quote:
Originally Posted by Str8Gutter88
My €200 starter bonus is about to expire. Could you extend it for me?
I'm afraid not - there's a backoffice bug that stops me from extending bonuses at the moment. Please post when it expires and I'll credit you the cash for the amount of your progress and a new bonus for what you had remaining.
Quote:
Originally Posted by SuddenlyGood2
props to Jamie, flying back from Antwerp Sunday/Monday... and straight back into the Butler League on Monday night
squid spectacular sounds interesting!
I think he has to grind up to rank 5 in hearthstone too, might be a busy night for him.
Quote:
Originally Posted by CooperCooper
I can play poker about ten minutes only and then my computer screen goes black and i have to restart computer. It's only happend when i play on Unibet. It start about one week ago. I dont know what is the problem.
Your best bet is to talk to support first, they'll be able to suggest some steps to try.
Quote:
Originally Posted by Jinsticker
Its Sharphooter
Sure, done.
Quote:
Originally Posted by marunek
I didn't want to bother you with ticket exchanges but the Support couldn't help me out. So could you please change my
NL 25 ticket into €25 SNG ticket and
€4 MTT and €5 Banzai tickets into a Bonus?
Sure, done, and it's not a bother.
Quote:
Originally Posted by marunek
Anyways, I'd like to thank you for introducing your way of poker because thanks to Unibet, I really enjoy playing now as never before (and I was about to quit not a long time ago - Amaya killing the game). I wish you the best luck in growing and keep the great work you've all been doing.
Cool, thanks.
Quote:
Originally Posted by marunek
Since I don't want to overpraise you I also have some issues. I'm experiencing the same kind of error message and login problems as Furo86 has.
I didn't hear back from the developers on this, so don't have a plan for this problem yet. Fure86, have you solved it? I suggest reinstalling the software & Adobe Air as a first step, it's highly likely to be an Air problem.
Quote:
Originally Posted by marunek
Also I can't effectively play more than 10 tables at once because the client just freezes and then I risk getting the same login error, so it would be really nice to work that out with the developers.
This is an Adobe Air problem for sure. We have a 10 table cap for cash games, but not for tourneys. I'll see if we can find a way to include tourneys too. It doesn't seem to be a resolvable problem in the short term. It's one of the things we're working on for the long term but that'll be (several) months at best.
Last edited by UnibetAndrew; 11-30-2015 at 11:51 AM.