Hi Andrew,
i new to Unibet Poker, i asked about the 500 Euro welcome bonus via live chat channel and thinking if the customer service reply something wrong, he saying that bonus amount awarding is not linear to rake contribution, is that true? Basically i wish to understand how much rake am i suppose to give for 1euro bonus, the different percentage bonus release, i understand those.
jiashi: ******
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Adrian: Hi. Welcome to Customer Support! My name is Adrian. How may I help you today?
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jiashi: hi
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jiashi: i wish to ask the cash bonus play thru
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jiashi: i understand 1 euro = 100 points
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jiashi: may i know what is the redemption ratio?
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jiashi: 1euro rake = 100 LP
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Adrian:
Before proceeding I will have to ask you a couple of security questions in order to verify your account. Can you please confirm your post code and date of birth?
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jiashi: ******
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jiashi: ******
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Adrian: Ok thank you!
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Adrian:
If you don't mind waiting, I will check this for you
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jiashi: sure
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jiashi: ty
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jiashi: ?
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Adrian: I will be right with you
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Adrian: Continue to hold please
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jiashi: k
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Adrian: I am back
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Adrian: Thanks for holding on!
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Adrian: Are you with me?
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jiashi: yes
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Adrian: Ok
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Adrian: " i understand 1 euro = 100 points"
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Adrian: This is wrong
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Adrian: There is no such thing
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jiashi: it writen in yr pages
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Adrian: Where?
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jiashi:
https://www.unibet.com/poker/challenges
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jiashi: Tournaments
Tournaments don’t have their own steps in Challenges – instead, Sit & Go and Multi-table tournaments award loyalty points directly:
For each €1 in fee you will be given 100 points
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Adrian: That is for the challenges
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Adrian: But you were asking about the welcome bonus
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Adrian: Challenges and welcome bonus are totally different things
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Adrian: I would like to make this clear to you
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jiashi: ok noted
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Adrian: Ok
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jiashi: can u explain bonus clearing then
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Adrian: Sure
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Adrian: I confirm you have got 2 pay-outs so far
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Adrian: We paid you €1.00 and €4.00
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jiashi: yes
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Adrian: You are yet to free the remaining
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Adrian: €15.00, €80.00 and €400.00
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jiashi: yes
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Adrian: Ok
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Adrian: Let me explain a bit more
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Adrian: To get the €15.00 you have to rake €65.55
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Adrian: Initially €85.00
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Adrian: But you played some already
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Adrian:
After that yo get the €80.00 you will have to rake
€500.00
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Adrian: And for the last payment of the bonus, €400.00 you will have to rake another €1,400.00
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Adrian: As we can see, the more you go into the bonus the more difficult is to release new pay-outs
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jiashi: for the challenges awarded play thru
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jiashi: is the same?
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Adrian: As I said, challenges are completely different
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Adrian: There you generate loyalty points
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Adrian: Based on your stakes (range)
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Adrian: Of course, the higher your stakes the more points you will generate
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jiashi: bonus are release effectively based on LP too right?
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Adrian: No
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Adrian: They have nothing to do with
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Adrian: In the new system
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Adrian: Your loyalty points from the challenges
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Adrian: Have no influence on your bonus
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Adrian: On the welcome bonus I mean
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jiashi: based on the yr info on the raked and bonus release
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jiashi: it not linear
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Adrian: What?
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jiashi: rake 85 to release 15
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jiashi: rake 80 to release 500
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jiashi: rake 1400 to release 400
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jiashi: rake 500 to release 80 sry
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Adrian: So what's your point you're trying to prove?
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Adrian: Can you explain in more details?
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Adrian: What do you mean our rake and bonus release is not linear?
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jiashi: rake 85 to release 15
rake 500 to release 80
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jiashi: rake 1400 to release 400
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jiashi: the amt rake is not linear related to bonus release
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jiashi: the release can be based on diff %
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Adrian: That is how it was decided
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Adrian: Linear or not that is how it works
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Adrian: We had this principle in mind
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Adrian: We give you 500 cash money as bonus
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Adrian: But you have to work harder and harder to get all the pay-outs
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jiashi: 1 0.2
4 0.8
15 3
80 16
400 80
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Adrian: Maybe that is why the last stages of the bonus are most difficult to achieve
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jiashi: 1 - 0.2% release
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jiashi: 4 - 0.8% release
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jiashi: 15 - 3% release
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jiashi: 80 - 16% release
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jiashi: 400 - 80% release
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jiashi: so to release the bonus, there must be a linear system to earn the points or rake
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jiashi: isnt it
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Adrian: I don't agree with you
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jiashi: yr MGS poker system used to work that way
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Adrian: We cannot compare
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Adrian: Our new Poker (owned fully by Unibet) is completely different from anything else
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Adrian: On the market right now
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Adrian: We are unique
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jiashi: all poker system in the world work that model, bonus release co- relate to rake collected
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Adrian: Again, I stress out that we are unique
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Adrian: You have to accept our rules
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Adrian: If you wish to play our Poker
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Adrian: We made our rules unique
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jiashi: ok ty
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Adrian: Our bonuses are unique in the Poker, everything is different
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Adrian: Hope you get used to it
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Adrian: No problem
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Adrian: You're welcome!