Firstly, as most of you know, site login and cashier were down for ~15 hours from Sat evening to Sun midday. I don't know why it was down for so long, and I don't know for sure what happened yet, except it was to do with our DDOS mitigation.
The people I'd ask at the developers are travelling (to here) at the moment, so hopefully I'll be able to post an update in the late afternoon.
As far as I know, no tournaments were cancelled so there weren't any automatic refunds. If you have a refund request over this period, please contact support as they can better handle them than I can.
Secondly, sorry for the lack of responses on Friday, we had a departmental off-site thing, then I wasn't around much over the weekend or I'd have posted when we were down.
Quote:
Originally Posted by SuddenlyGood2
No i haven't received any ticket from the Unibet Open Twitch Streams. The alias I put into the chat was littleflea and that alias is still alive.
Also this is my alias for 4nl stats - and ok if you put them here to save you going to trouble of pm. Many thanks
Which tickets should you have won? I'm not sure what happened here.
Lifetime on our site, you've played a total of 117,637 NL4 hands, raked €222.92 and are up €477.58
Quote:
Originally Posted by Flutter
I sent you an email 4 days ago about poker client crashing problems and asked if you could change my 25e sng tickets to nl25 tickets. Tickets have now 1 day left so if you can make the change that would be great (alias oblov).
Could you post here with the crashing stuff please? It's impractical for me to keep up with thread stuff outside the thread I'm afraid.
I've converted your expired SNG tickets into NL25.
Quote:
Originally Posted by bhoylegend
Banzai is like crack cocaine.
It's not a format that's likely to keep the recreational player alive for longer. Not sure how it fits into the overall ethos of the site.
We have two aims - to keep new players alive for longer, and to make poker fun again. I agree that it may not help the first, but it helps the second.
I don't know yet if it harms new player lifetimes though, I need it to have been live for a while before I can see this as the data are pretty noisy.
Quote:
Originally Posted by P0kerM0nk
Its hard to be accurate with the raising wheel (up and down) on the ipad version as when u have a betsize and u lift up your finger it changes slightly.
If I recall your reply from last time I reported it, u said it was a bit 'sticky' as u just had shown that app version in a meeting or something.
It just makes betting a bit awkward at times as lets say u want to bet €17 into €20 and when u lift your finger it changes randomly, as result of lifting your finger movement, to for example €14 or €24...
and while I try to get it right my timer keeps ticking...
Thanks for the reminder, I'll chase this.
Quote:
Originally Posted by P0kerM0nk
And can u plz change 2x €25 SNG tickets into 5x €10 SNG ones, nick 'Chips4UrSoul' ty
Sure, done.
Quote:
Originally Posted by bakurz
I miss summerboot notifications for 01 june and
1000pts for REACH AT LEAST FIVE CASH GAME FLOPS FOR 7 CONSECUTIVE DAYS.
I'm not sure what you mean. What's your username/alias?
If I earn a daily or weekly achievement I get a notification.
01 Juni: No notification.
07 Juni: No notification for the second weekly achievement! and no pts?
It should be that you receive a notification at the end of the week, so you'd get one on the 8th and one on the 15th. Unfortunately, I have no way to check - did you get these?
Quote:
Originally Posted by bakurz
Sorry, my fault. But for me it wasnt boring on NL25. Now I play NL10 and next time I win a ticket I have to change to NL4?
Sorry, I misunderstood you. I think this is a problem where we haven't kept the missions up to date with Challenges. Challenges used to award fixed points per Challenge, but now the points vary depending on how hard the Challenge is. I think the mission points requirements haven't changed in line with that, so I've asked the guy who makes these to keep it in mind for next time.
Quote:
Originally Posted by broerstolyko
Andrew, i believe you shorted me on some sng tickets? I only got 6 i think, instead of 10?
Sorry, my bad. Fixed now.
Quote:
Originally Posted by ArtyMcFly
Understood. Sorry if I came across as overly negative/impatient. I was probably down-swinging when I ranted. I understand you only have a small team, and Rome wasn't built in a day. Software on some other sites is so much worse (and has been for years), so I'm just happy to be playing somewhere where the client is already very nice, but there is some interest in improving things based on player feedback.
Oh, I forgot about tablets. I can put up with clicking occasionally in that case. Gotta keep the other recreational players happy.
That's alright, I like getting feedback.
I agree that we need a hand replayer, but it has a lower priority than other things we've built over the past year, like table priority and tiling, milestones, Challenges, Banzai, missions, UO slot, prize drop, etc. We've also fixed ~2,000 bugs since launch.