I miss Andrew...

Hi i've deleted this alias now new alias is, thanks!

Sorry for the lack of replies, I spent Mon-Wed in an internal marketing conference. I ought to be able to catch up on the thread this afternoon.

We had quite a few site problems recently:

11th Sat, ~18:40 to ~18:55, network problems
11th Sat, ~20:45 to ~21:00, network problems
12th Sun, ~18:40 to ~18:50, packet loss
12th Sun, ~16:00 to ~20:00, tourney lobby update problems
13th Mon, ~09:10 to ~09:15, DDOS
13th Mon, ~11:15 to ~11:45, DDOS
15th Wed, ~21:30 to ~21:35, packet loss

We're investigating the tourney lobby problems on Sun. The network problems are essentially out of our hands - it's stuff that happened to other companies somewhere between us and several players. Packet loss is probably our ISP having trouble, or something going wrong on Unibet's side, though may also be something inbetween us and a lot of players. It tends to affect a few players but not everyone.

The DDOS was against Unibet rather than poker specifically and I think it's been resolved now, though I don't really know how that stuff works.

If you have any refund requests from the problems above, please mail support - they can sort it out better than I can.

Sure, done.

Sorry for the late reply, I assume this is too late now?

Sure, done.

I think this might work instead of the on/off slider we currently have. I'll see if we can find a way to do it.

Do you know what causes it? Have you gone from the profile back to the lobby? I've not seen it before.

We're working out how to fix the time-out thing by the way. It's Danish only and it was fixed a few months ago (I believe from your report then too), so we aren't sure why it's back yet.

Sure, done.

Sure, done.

Thanks - I don't think I've seen this before so I think it's at least somewhat rare. We're redesigning the tourney lobby and will hopefully fix these kinds of things when we release it in the summer.

Thanks - I think this takes us up to 5-6 known cases of this happening. We can't replicate it yet, but your image ought to help. If it happens again you should be able to see the holecard via dealer chat.

I assume this is fine now?

I don't think we've seen this one either, I've reported it.

So far this year you've played 28,883 hands, seen 8,225 flops, raked 53.19 and are up 125.03 in cash games. You've played 427 MTT for 3.70 total fee and are down 1.72. You've also played 24 SNG for 1.91 fee and are down 6.85.

The problem on the 11th was down to network issues. Someone somewhere between you and us had problems. It's likely that your mobile phone operator's traffic was routed in a different way to your desktop ISP's.

Yes, support please. Sorry for your problems.

Mostly I'm worried about people seeing the streaming-badge, opening the stream, and seeing your holecards.

By having no table selection and by having alias changes, people should be able to stream with less delay on Unibet. Maybe I'm being overly optimistic there though, and we should just run it in the traditional style and take advantage of the graphics and lack of HUD to give us an edge.

I agree that Twitch should be huge though. We can't get Negreanu or JCarver, but I don't really want the latter kind of player. I want to make it more beginner friendly and fun, it fits in with our whole ethos. I'm working on some things, and we just hired someone to look after poker social media - in my mind that job is going to be 75% Twitch.

That's one of the things that I'd like to get our new social media guy involved in. Mail me - andrew.west@unibet.com - and I'll pass it on to him when he starts later this month.

Sure, done.

Sure, done.

We'll work to block any HUD that we find and we'll ban anyone we find using one.

Yes - it's the number of hands that are raked. It isn't the same as VPIP because I can put money into the pot, you can 3 bet me, I fold = not raked.

Sure, done.

I assume this is OK now?

Could you post your alias or PM me your username please?

This'll happen during network problems/DDOS - have you had it outside of those times?

Sure, done.

Sure, done.

Sure, done.

This was almost certainly due to the tourney controller problems on Sunday.

Yes, should be fine. It's the kind of thing that raises a security flag, but it's not the way that we catch colluders etc.

Sure, done.

Sure, done.

Sure, done.

You can remove one of each category each month.

The problem with shorter ones is that they'll be boring - it'll just be "be dealt aces", "be dealt kings", etc. I'll see if I can come up with any more interesting ones next quarter.

I'm afraid I can't easily see hands played in periods shorter than a day so it wouldn't add up properly.

Yeh, I'd like to do this but it's a lot of work. We'd also need to be able to segment the program by country, which we can't yet. That's because if you ship an iPad to some countries it'll mysteriously go missing at customs, or the fee will be as much as the actual item. I think it'll have to remain on the longterm todo list.

When we redesign the tourney lobby we'll hide tournaments that you can't enter (e.g. the weekly staff tournament here).

Those are done for the regional marketing managers - if they ask for a BE or NL tourney we'd build it for sure.

There was a problem with the mail - they forgot to mention when they were credited. It was due to the freeroll that didn't work. We compensated people with 5x spins on the Friday but didn't mail until Monday. You used them on the 3rd.

Sure, done.

I like being generous with these things, but I think it generally has to be our fault when things break. I think there's a limit to how generous we can be if someone DDOS-es us for example. We'd also need to make sure that the problems are actually over - if we do a big freeroll one day then the tourney controller falls over, we're in worse trouble than we would've been.

Bonuses don't start expiring until they're active - they can stay in the queue forever (actually a lot of them have hard expiry dates in 2019, but that's close enough to forever).

Sorry, the bonus has been there since Sep. I can't extend it again.

Tickets are fine, but there're limits there too - I don't want to sit here extending tickets by a month every month. One of them was from December.

Whoops, sorry. Is this fixed now?

Could you let me know your alias and the time this happened please? As obviously it shouldn't happen.

Nope, has to be the very next day.

Sure, done.

Thanks, I didn't know about that one. But might this not cause a problem where people just use this to table select?

Good luck! That was me vanillablazin (normally it isn't). Did you reach it?

Hi Andrew

Can you combine all my €4 PL4 tickets into 1?
and all my €10 NL4 into 1 aswell =)

Alias: Frosttiger

Sorry, I can only really do 100bb tickets. There're some €10 NL4 ones already made due to the welcome bonus, that's about the only exception.

Shiet, never going to get throug them all xD

If I combined them then I'd have to combine the flop requirements too, so it wouldn't make any difference. The expiry is 7 days since you last saw a flop, so as long as you play one flop on each every week they'll stay alive.

He did reach it, and some guy who came last and followed his channel got lucky with the €20 cash prize drop

flop requirement isnt really a issue.
Its more maintaining the expiration time on all of them

can you change my nl25 ticket to a plo25 ticket?
and can you also change my mtt tickets to sng tickets?

Pohnkemon

If i discard a 'Make a flush or better on the flop' challenge, what would i get, which one is next in line ?

Getting Technical Error #3 when trying to log in at the minute...

Same

Our ISP was DDOS-ed at 01:05-02:30 and 05:50-05:55. Looks like it's over now.

Hey, Andrew.

Can you split my €50UO to 5x 10UO?
ComeGlasgow

Btw, your teaser video is awesome, top-quality and I really love the soundtrack.

I wanted to play on Unibet yesterday, so i got myself some pay safe card and started deposit, they charge 3% on each deposit, that is so rude, and so wrong towards the player. I won't be playing there, just because of this, and because of lack of omaha games!

Nothing rude in passing on a cost you have to pay and there is always plenty of omaha games being played when I look.

Does anyone else get Technical Error #3 at the moment?

its gone now, but was for a few minutes, all of the players sat out

Yes, closed client and opened 10 minute later and all was ok.

Hey Andrew,

could you convert my tickets into one nl100 ticket and remaining value into highest possible sng ticket?

alias: mulli_

Hello Andrew

Please change my saturday stack ticket to 2x NL50 tickets.

Thank you.

Hi Andrew,

Could you exchange my 1x 10€ UO ticket into 5x 2€ UO ticket,
and my 1x 50€ UO into 5x 10€ ticket UO please?
Alias: CarlCox

Thanks