Quote:
Originally Posted by jayn
Seems like the UO package winners will be playing on day 1A (6th of June). 6th of June is also the day for UEFA Champions League final.
There'll be big screens showing the game during the tournament. But anyway, Chelsea are out now, so what's the point watching it?
Quote:
Originally Posted by pedatn
I've been getting lots of these
they suck and cost me money.
I'm not sure what I'm looking at. You get a big black screen and a very tiny table in the corner? Or is that a problem with the screenshot? If the former, which platform are you playing on?
If you have problems with the site that cost you money, you should be able to mail support and they can look into giving you a refund.
Quote:
Originally Posted by pirahn
Andrew, I contacted support re grievance to a disconnection. Offered a €4 ticket as way of compensation. Thought it rather insulting and told them to take it back. To make matters worse, They failed to adhere and said they would keep it on account. I have told them i will cash out funds and to stop future deposits to my account. They have agreed to the deposit request yet the €4 ticket remains. I will have to use my remaining tickets before leaving so til then for the love of god please remove this €4 ticket. Many thanks. pirahn
I forgot to follow up on this one - I believe Kristoffer has mailed you, but we credited you extra money based on your chip equity at that stage of the tournament (I think it was another ~€25).
Quote:
Originally Posted by 39suited
Didn't even know that you can now split tickets for cash game tables. Just tried for the giggles and it worked. When did this change? And does it show how much I traveled lately to fully miss out on it? -.-
It came in with the late Feb update. I think this is highlighting that we're not good at telling people about new features, it's something we need to improve.
Quote:
Originally Posted by jonny2192
Hi Andrew,
I dont understand the bit about the poker channel, I can not find any way to choose a channel to stream too.
"To be eligible, you must start your stream name with “Unibet” and be streaming in the Poker channel."
Are you able to start a stream on Twitch? It should let you select the channel. To change the stream name, you click edit in this place:
Quote:
Originally Posted by 39suited
By the way, there is a slight error in the German banner in the software client for Twitch. It starts with Genie e - the letter ß, which only exists in German, is missing. You can use ss instead.
Thanks, I'll pass it on.
Quote:
Originally Posted by darkzpf
Thanks (again). It took about 192h from first mail and 96h from second and It was after (because of?) Your intervention... only You work in unibet? very unprofessional...
Sorry about that - I didn't intervene, I wanted to make sure you hadn't received anything yet. I agree it shouldn't take that long, I'll let that team know.
Quote:
Originally Posted by FarseerFinland
Yeah, this is super annoying. Not just Unibet problem though it should be rather high on priority list for tournament fixes on every last site which offers latereg.
Some sites have done this by waiting for tables to balance at least on some scale. Sure, waiting for little while could be boring, but so much smaller problem than the first.
Yeh, this isn't good. I'm not totally sure what's happening here yet, and of course now there're a few other things for the developers to look into, but I'll add this to my list of things to chase next week.
Quote:
Originally Posted by 39suited
Was regged for the 3k Freeroll from last month's mission and just logged in a few minutes late. Very laggy and the SNG and MTT lobby comes up blank, no table popping up from the registered game. So basically I have no way to actually participate in the event. At least it was just a Freeroll.
Edit: Tried with the iPad client and same result.
Quote:
Originally Posted by YouAreHappy
Yeah same here, got to play a few orbits, then client crashed and cant get table up again.
Quote:
Originally Posted by Daniel2903
+1
[et al]
Right, so: we have two tournament monitors to help carry the load when we get busy. For some reason, one of them failed at the start of the 3k freeroll, and the other one didn't have the capacity to keep up.
We don't know why that is yet and we don't know what we need to do to fix it. So right now we don't know how we'll compensate people or whether the next freeroll will run. I have a meeting with the developers at 11am GMT and we'll discuss it there. I'll keep you all updated.
Quote:
Originally Posted by krayz1e1
based on my calculations, the rewards for 1m points have been lowered by more than €300. Why?
It's down by €308 at that payout level. But it's up at the top end of the scheme and at a couple of earlier levels. This is the kind of balancing I'll do every month. We're still paying out roughly the same amount (I can't tell for sure until the quarter has happened, I can only model it).
Quote:
Originally Posted by Hatebreedd
Freeroll disconnect does not bother me that hard. I think unibet will face a problem very soon the amount of multitableing regs on 25nl is getting insane lol Almost at every table i am playing against the same people and fish are getting raped hard. Not sure how long the ecology can hold this NL4 and nl10 prolly got the same problem or not ?
The percentage of NL25 pots that are raked has basically not changed in the past six months. NL4 and NL10 have got tighter though, and we're going to introduce a table cap for NL4 next month (actually we MIGHT do it earlier - we need a server restart to bring it in and maybe we'll need one to fix the tourney monitor problem). We're discussing NL10.
The aim is to set the cap at 8 tables. We don't want to be too low because then people will simply play 2 sites, which won't improve the ecology. We don't want to be too high because it won't make people looser. 8 seems a sensible compromise to me.
I think I've said a few times though that our biggest problem right now is bringing in more new players. That's one of the reasons I really like Twitch, and it's something I'm going to spend quite a lot of time doing from now on.
Quote:
Originally Posted by SuddenlyGood2
Hi just wondering if i qualify for this, if so could you exchange my 2x pending bonuses, for 2 and a half 4nl cash game tickets. I have a 5 euro bonus being cleared at the moment, and two pending. My alias is: YesBabby
Sorry, just for the top end of Challenges.
Quote:
Originally Posted by SuddenlyGood2
also i missed the freeroll today for last months mission because i forgot about it and it was too late to register when i logged in. i wonder if it would be possible to opt into an e-mail reminder or something for future promotion freerolls like this in case we miss them. I would have registered earlier but a week or so ago registration wasn't open. Not complaining totally my fault, but just thinking about future promo's if a reminder would be possible
I agree, it's a good way to reactivate some people too. We'd need to make sure the site doesn't break before we do it of course
Quote:
Originally Posted by FarseerFinland
I did notice a rather interesting bug during the tournament.
It was last hand prior the end of hand-for-hand and first hand after it. Big blind was busted during the last hand (I was small blind). New player arrived from other table to place which belonged to busted big blind. Next hand there is no small blind (yes, that is correct) but instead of former UTG being big blind the new player was the new big blind. Table remained the same. By regular rules at this case new player should not be dealt until dealer's button has passed and former UTG posts big blind and other players just antes. Rather small, specific matter but importanent nevertheless.
Hand numbers were (ID:s) 139642261 and 139643569.
Thanks, what's your alias again? The hand history search only works if we know a player in the hand.
For the record, Apr pots raked was 26.85% at NL25, it's 32.87% now.
Quote:
Originally Posted by Pr3dat0r
by the way, time to celebrate - this thread exceeds 300 pages!
You can set 2 + 2 to show 100 posts per page, it makes it a bit easier to navigate (particularly when I post a ten thousand word post). I'll definitely do something for post 5000 in the thread though.
Quote:
Originally Posted by ArtyMcFly
The apparent inability of the servers to cope with the high (record level?) traffic was disappointing.
Along with the monthly mission freeroll, I also played one of the UO Satties. It's pretty hard to play a correct bubble strategy if the lobby doesn't show how many people are registered or how close you are to the bubble. :/
It wasn't a record for total traffic, but it was for entrants in one tournament. We thought the tournament monitors could handle it, but sadly they couldn't obviously.
We actually have capacity for about ten times as much traffic as we normally get. We put this in in time for milestones, but we crashed then too due to a server bug. These aren't capacity problems or lack of foresight problems, they're problems that are hard to find without actually experiencing the load (insofar as I understand them).
Quote:
Originally Posted by snopmax77
Oh my God, what is the problem? Everybody can say stupid things when you got mad.. So relax, I don`t think Unibets people are crying now.
Tears are running down my face right now!
But yeh, I think we all know that nobody wants the site to break. It costs us a lot of money there and then, it hurts our reputation in the long term, and it's not much fun either. It's a ****ty situation but hopefully this kind of thing will only happen once as we can figure out what did it and fix that.