Alias IcesForAll

NL4 ticket please.

Thanks, done.

Hi Andrew! I haven't played on unibet for a while since I've been busy and also because I had so many problems with the software last summer. I tried it again now in March, and I must say the problems are still there!! How can this be, like 8 months later? It's when playing sitngos and tournaments on the ipad mainly. The sitngo problem has happened at least twice lately. A few days ago I entered a 100 euro sitngo (don't usually play those but tried to recover a loss, not to recommend I know )

The game begins and we sit down, I can see my opponent but have no buttons and everything freezes. It takes some time for me to realise that the sitngo has started and that I am sitting out. I restart the software and it takes a lot of time, I get back in when almost blinded out. Then today I played a 25 euro HU sitngo and I get the same thing. I can see the opponent but everything has frozen. Then I can't start the software for some time and when I finally get in I am almost blinded out.

What is up with this problem? How come it's still there, and aren't people really complaining about it? (I don't feel like reading thorugh the whole thread). My nickname was alvar, in the sitngo today and something else for the 100€. Will you please look into this?

Nice to see this support/feedback-thread is still going

Best regards!

Also I must mention that my internet connection is good. I have also had the disconnect problem / been randomly logged off in cash games both for ipad and macbook pro but just lost small pots because of it so I haven't bothered with it.

Do you think you can have a general problem with the applications for apple products?

Also the pot figure sometimes disappears when playing on the ipad so you can't see how much is in. //

Thanks so much for changing my ticket i have been playing on unibet for 3 months and its defiantly my favorite poker site

What version of the software are you using? This isn't a widespread problem and we haven't had any other reports of it. It may be that we can't fix it though - Apple pulled all gambling apps from their store a couple of weeks ago for Swedes.

Could you mail support with any refund requests please? They're better able to handle those requests than me.

You're welcome, and I'm glad to hear you're enjoying the site!

Andrew, Just for your info, Had an issue playing 50 ubo when the table disappeared totally for a short time. There seemed to be a connection issue for a short while. Connection on a different site was fine.

Please exchange 250 ticket to 3 x 50 and 10 x 10 please. Thanks pirahn

For macbook v1.14.0 and on the ipad I can't see info about version. So how come I can still login and play via ipad? Very strange. I did request refunds in the past, and the support was quite annoyed (maybe I was a little blunt and not super polite I don't know). That's why I didn't bother with the 100€ sitngo, because basically they told me I was making up this problem and it had to do with bad internet connection LOL. Only reason I gave unibet so many chance is because the support from you in this thread has been great. Are you sure you can't handle refund issues, and who should I contact at unibet?

Hidiho Andrew,
could you exchange my 4x1 & 4x4€ SNG tickets into two 10€ SNG tickets? (acc: uCALLuFALL)
thx alot,
Till

Hi Andrew,

Avast has blocked poker softwere. It says that it is "FileRepMetagen [DRP]" :/

Andrew can you extend my bonus and my 5*10€ UO ticket that expires in 5 days?

alias:AGENT66

tnx

Hi again, I contacted the support for problems with being thrown out of the unibet software on ipad during sitngos and the support said there isn't a reported problem so they were not so interested in helping me with that.

in the national support the live support person actually left the chat and I got the message that I was the only one left in there. And that was before she had answered my question. Last time I took a round with the email support as well, but the same answer. There is no reported problem so there can be no problem.

If anyone else has had this problem for the ipad or for mac, please email the support about it so that they recognise this as an issue.

Andrew, I understand if this is not your department but maybe you could just forward the known complaints, I saw one at least before mine, to the unibet support.

What about the nl1k tables? No more?

Hi Andrew

Could you possibly change my 57 euros worth of tournament tickets for
2x pl25 tickets
1x 1 euro UO ticket
3x 2 euro UO tickets

Thanks

r33not

PS. still cant find the casino cash I won in prize drop.

Hi,
Username: darksideday

I would still like the whole value of the original cash game ticket to be changed into 1 euro SNG tickets.

Hey Andrew,

I just saw an ad from Hold'em Manager about a new app they're having. It seems like they're somehow integrating PokerSnowie into their software. The next step in this direction will certainly be having nearly everyone playing a close to GTO style. I'm pretty sure things like this will kill the world of online poker as we know it in the long run so I'm more than happy about how you and Unibet think about all that.

Can you tell me how the reps of other poker companys are reacting to the "Unibet way"? Are they seeing you as a threat, an outsider or a role model? Do you know about sites that want to follow suit?

Unibet is a rather small company pokerwise so most company's dont see them as a threat yet i guess. I agree with you 100% on the HUD and pokersnowie thing. Poker on most other sites just is not fun anymore. I myself am a "recreational reg". I like to play poker to win some money but i am tired of all the statistic crap and stuff . Online poker seems to be more and more about read stat X and act accordingly to play +EV in the long run.

To save online poker in general or to make it fun again ( in other words get rid of rakebackgrinding nits and rakebackgrinders in general) trackingsoftware needs to go (but to much money going around there) and rakebackgrinding should become -EV. If the poker industry could do that and take a shortterm loss poker could become popular and fun again. Because when i look at cashgames on Pokerstars atm i just get sad how reginfested microstakes are. As a new player today you just quit because of that.

greetz

Hatebreedd

Weird. The table was blank, or disappeared entirely?

Sure, done.

If you open the options menu (the one from the top left in the main lobby) in the iPad version it'll show you at the bottom.

We didn't force an update for the last iPad release because Svenska Spel told Apple to remove all their competitor's apps from the store, and for some reason, Apple did. We're hoping that this can be resolved, but ultimately if it can't, we won't be able to offer our apps to Swedish players.

If anyone has a bad customer service experience, please let me know - we can't deal with problems when we don't know they exist.

For this €100 SNG it looks like they asked you to mail in. It's one of the things that support are for and they'll be able to handle it more easily than me.

Sure, done.

Sometimes these programs throw up false positives. I'm not sure there's much we can do about it sadly - maybe there's a place you can report it to them?

Done, but for the last time I think. I've done this a few times now - I can't just let bonuses and tickets live forever.

That isn't what they said. They said "can you send us an email with what happened, what time, error message and tournaments id". This is so they can escalate it to the people who look into refunds. There's no need to mail us now, our 3rd line support guy has picked it up from this thread.

Maybe there was a connection problem somewhere between you and her, but it doesn't look like this happened from our side.

Don't worry, we keep track of these things, thanks for letting us know about it happening to you.

It was a promo for Feb. They ran less and less as the month went on, so I don't think there's enough demand to run them. They probably hurt NL400 too, which is one of the reasons we have the race there this month.

Sure, done.

I believe this was credited as €10 cash at 11am GMT yesterday.

OK, done.

Yeh, I saw that. I don't really know what HEM/PT are thinking. I once had a meeting with them and they didn't understand the problems with HUDs at all. I quite like the HEM cloud stuff because it's more user-friendly, but obviously that isn't the problem that we at Unibet have with them.

The husband of our COO is head of poker at a big site, and she's told me that he reads this thread. I know various people at PokerStars have read this thread.

But the problem for most sites isn't that they don't know how they could change, it's that they can't do it. It takes a lot to move big companies in a different direction, and the bigger the company the harder it is. That's one of the reasons that I'm happy to be pretty open about what we're doing and why - I don't think that knowledge will help other people very much.

I think there's less money there than you might expect - HEM & PT effectively merged didn't they? They are built on the industry growing, but when most people in their market already have their product, money must be getting quite tight for them.

I think we might be a bigger threat to them than we are to most other poker sites, but my impression is that they don't know that, or why we are.

[QUOTE=UnibetAndrew;46347755]Weird. The table was blank, or disappeared entirely?


Disappeared entirely for a while. pirahn

Hi there, I just saw I got refunded for my frozen up sitngos. I talked to the support once more and I guess I got to speak with the right person. I am then happy with support. Gonna get windows parallell for my macbook pro and stay off the ipad. I don't know if you had anything to do with this Andrew but thanks anyway. Best!

Hi Andrew

Can you just clarify the 'Act preflop after two players have put the same amount of money into the pot as each other' please?

Does it have to be exactly two players because, for example, I've just had, open limp UTG, UTG+1 makes it 16, UTG+2 calls 16 and I fold but it doesn't register as a step in the challenge. In that situation two people have certainly put the same amount of money into the pot before I acted regardless of the limper?

Hey Andrew,
I have a question for the developers of the Android app - when I travel on a metro, I sometimes get disconnected, but the thing is that it does not always reconnect back - it just logs me off instead. so I waste some precious time and eventually end up skipping my turn. In the previous version it didn't happen that way, it used to either reconnect me or just freeze. Also, now it does seem to become unresponsive more often, but that might be the case of going back to menu and opening some other program (messages/browser/etc.)
If you have some answer from them, let me know

I just don't get this GTO stuff fanaticism. If you play unexploitable you can't exploit yourself. I wonder if everyone would play as a computer program says them to play, arent all essentially playing 0EV in the long run cuz everyone does the same? You just let the card frequencies play out. To me all those guys play like ultra weak tight - bet until they give action then fold but you win 90%+ hands. Am I missing something completely?

Yes you are. Playing close to GTO is the exact opposite of being weak-tight. If you're able to exploit your opponents that easy, you can be pretty sure not a single one of them is playing close to GTO, since that would be unexploitable (like you correctly stated before).

Weak tight is about as far away from GTO as its possible to be. Optimal play beats people who fold too much and people who call too much. Weak tight nits only make money from the latter. /derail