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03-03-2015 , 07:04 PM
Will you run some SNG promotions in the future (especially HU). I always see huge cash game promotions (this month the high roller leaderboard and the birthday prize drop, in the past e.g. the milestone stuff etc.). Don`t have to be something big I guess
[Unibet] Official Thread Quote
03-03-2015 , 07:22 PM
Hi Andrew,

Just had the table priority error.

I had a freeroll running.
Opened a cash table clicked cash instead of ticket and closed table when I got to the amount select screen.
Opened 3 more cash tables and used tickets to play.
Table priority was not working.

I have saved the log if it is any use to you.
[Unibet] Official Thread Quote
03-03-2015 , 07:29 PM
Quote:
Originally Posted by Furo86
Will you run some SNG promotions in the future (especially HU). I always see huge cash game promotions (this month the high roller leaderboard and the birthday prize drop, in the past e.g. the milestone stuff etc.). Don`t have to be something big I guess

https://www.unibet.co.uk/promotions/...s/sng-giveaway

This was just last month.

549 people qualified, so nearly 20% will win a prize in the freeroll.
Very nice top 2 prizes as well.
[Unibet] Official Thread Quote
03-04-2015 , 04:39 AM
Thanks, missed last month :/
[Unibet] Official Thread Quote
03-04-2015 , 06:22 AM
Quote:
Originally Posted by Pr3dat0r
why arent all of the opponents cards shown on the showdown (if there are more than 1 opponent, only 1 out of two-and-more persons are shown) - you have to see and check them on dealer's chat
Do you have an example hand where this happened?

Quote:
Originally Posted by Pr3dat0r
when someone has less chips/money than others in the pot, it is not shown separated in parts (side pot), is this the way it is supposed to be?
I'm not sure how this works so I've asked the developers.

Quote:
Originally Posted by babtou1080
the first revenue of unibet is sportb or casino ?

poker is last in ranking ?

i hope in future the work of unibet poker team will be paid and your revenue will increased
Poker is about 2% of Unibet's total revenue. It's increasing - poker increased faster than any other product since the launch in March to the end of the year. I think that what we have works, but the problem now is acquiring new players.

Quote:
Originally Posted by babtou1080
a little request for background,

a background in the arabic desert or a souk (maybe the place jamah el fna from marrakech), or in the space is maybe possible in future ?
Quote:
Originally Posted by Hatebreedd
I would love some sort of Chill winterlandscape background
Thanks for the suggestions, anyone have any others? I'll pass them on. I believe that when the developers hire artists they set them a background as a test, so they take it pretty seriously. I think it shows - some of them are great.

Quote:
Originally Posted by L.K.
If it's Windows related, try "FRAPS". It shows an FPS counter when I start Unibet Client. Maybe this helps?
The idea is that we can see it on our side, rather than players having to run a program then tell us what they get.

Quote:
Originally Posted by Hatebreedd
I normally never play 8 tables but i tested this to see if i have lag.

My specs: Windows 7 64bit, Intell Core I5 650 @ 3.20GHZ (4CPU's), NVIDIA GeForce GT340 3835MB, 6GB DRR3 and 1 TB harddrive.

Monitor is 1920x1080 (32bit) (60Hz), DirectX 11

I do not have a single lagg spike or lag in general
Thanks, I have similar at home (more ram, less video card) and don't have any problems either.

Quote:
Originally Posted by Hatebreedd
I have some questions about the unibet open stuff. I normally only play cashgames but the UO in Glasgow seems supernice . I always played football aswell but had to quit because i had alot of injuries.

I never played a live poker tournament that big and if i win a package does it cover all costs ? I am still a student so my budget is kinda tight
The package includes €250 in travel expenses. It also includes hotel and shuttle between hotel/event.

Glasgow should be fun, it's nice to be able to offer something different.

Quote:
Originally Posted by ArjenRobben
Got a intel I7 3.2GHZ with 8GB and i did sometimes witness a small freeze, if I opened more than 10 tables cash (couple of times during Unibets Milestone after I didn't play so many tables again) but seemed more people had problems back than,I will try it again this evening and will let you know how it went.

I do still witness freezes in MTT's (yesterday) even only with two tables open, but this can't be any CPU or RAM problem. Seems the table totally freezes and all action stops(while other table still is working) , I have to log out and in again to see I have missed a couple of hands on that table.
The milestone counter made it more CPU intensive, so it should be better now as you say.

If your MTT freezes, could you save the log file and send it to me please? I'm andrew.west@unibet.com

Quote:
Originally Posted by Bergin
Andrew, could I get my 25 mtt token converted to a 25 SNG token please? Thanks.
Sure, done.

Quote:
Originally Posted by ArjenRobben
Tried 10 tables was working fine, after that I only opened taskmanager to see how much cpu was running (only 19%) after all tables got black like screenie here.

Quote:
Originally Posted by WWFCBlue
Me and a friend of mine have both had the same thing - as soon as you open task manager, all tables/lobby go black.
We had this a while ago when someone changed screen resolution, but I thought it was fixed. What happens if you try this with, say, only 4 tables open?

Quote:
Originally Posted by Pkrnit
Could you change my four €1 SNG tickets into one of €4 and change my 10NL ticket into a €10 SNG? Thanks.
Sure, done.

Quote:
Originally Posted by darkzpf
Something went wrong after last update... till then I didn`t have problem with 4 and more tables and now it is lagging :/
I don't THINK this is anything widespread, so it should work if you reinstall the program.

Quote:
Originally Posted by youCALLyouFALL
heyho Andrew,
sry forgot one thing. I have two 4€ SNG tokens in my account and i'd love 4€ SNG tokens instead... can you make that happen?
thx alot & cheers Till (acc: uCALLuFALL)
I'm afraid I don't understand - you'd like to convert 2x €4 SNG into 2x €4 SNG?

Quote:
Originally Posted by youCALLyouFALL
!!! When you changed my UO €250 ticket into 5x50€ UO, you apparently deleted my ticket and didn't install 50€ tickets instead. It's simply all gone now
Whoops! Sorry, fixed.

Quote:
Originally Posted by youCALLyouFALL
played the 50€ UO this evening and the buyin was deducted from my account. So could you reissue 50€ and 4x50€ UO tokens in my account?
Tickets are in, cash should be in shortly.

Quote:
Originally Posted by Hatebreedd
Lol, you want Andrew to repay the 50 EUr you lost playing the qualifier because you could not wait for him to give you the tickets. That insane imo ^^ . You should have just waited untill he credited the tickets to you.
Meh, it was my fault so I'm OK with this.

Quote:
Originally Posted by Furo86
Will you run some SNG promotions in the future (especially HU). I always see huge cash game promotions (this month the high roller leaderboard and the birthday prize drop, in the past e.g. the milestone stuff etc.). Don`t have to be something big I guess
Quote:
Originally Posted by jonny2192
https://www.unibet.co.uk/promotions/...s/sng-giveaway

This was just last month.

549 people qualified, so nearly 20% will win a prize in the freeroll.
Very nice top 2 prizes as well.
Quote:
Originally Posted by Furo86
Thanks, missed last month :/
Yeh, I was going to say

I don't like to run too many promos in quick succession for one game type because they lose their effectiveness. That said, if we have a big cash game promo then I like to put something small in the mission, and vice versa. We'll definitely have SNG promos in the future.

Quote:
Originally Posted by jonny2192
Hi Andrew,

Just had the table priority error.

I had a freeroll running.
Opened a cash table clicked cash instead of ticket and closed table when I got to the amount select screen.
Opened 3 more cash tables and used tickets to play.
Table priority was not working.

I have saved the log if it is any use to you.
Yes please - could you mail it to andrew.west@unibet.com please?
[Unibet] Official Thread Quote
03-04-2015 , 07:20 AM
Quote:
Originally Posted by UnibetAndrew
Yes please - could you mail it to andrew.west@unibet.com please?
Log file sent, any problems let me know and i will re-send.

Jon
[Unibet] Official Thread Quote
03-04-2015 , 08:09 AM
Quote:
Originally Posted by jonny2192
Log file sent, any problems let me know and i will re-send.
Got it, thanks
[Unibet] Official Thread Quote
03-04-2015 , 09:44 AM
I dont have an idea about backgrounds right now but avatars. Maybe you can throw in animals, too? like a relaxed cat, the happy fish, the pride lion and so on. tigers,spiders,bears/grizzlies and whot not.

BTW: I love your drawings, very very cool and stylish. Never liked avatars and found them just silly and ugly in general (like on FTP). here on unibet those have character.
[Unibet] Official Thread Quote
03-04-2015 , 11:03 AM
Can you replenish my bonus?

login is itsjustabuyinlol
[Unibet] Official Thread Quote
03-04-2015 , 11:09 AM
Hi Andrew

Did I read something a few pages back about if you get over 1m points but under 1.25 in a quarter they would roll over to get the Open package in the next quarter or did I get that completely wrong? I think I'm going to be close but just miss it
[Unibet] Official Thread Quote
03-04-2015 , 12:09 PM
Quote:
Originally Posted by L.K.
I dont have an idea about backgrounds right now but avatars. Maybe you can throw in animals, too? like a relaxed cat, the happy fish, the pride lion and so on. tigers,spiders,bears/grizzlies and whot not.

BTW: I love your drawings, very very cool and stylish. Never liked avatars and found them just silly and ugly in general (like on FTP). here on unibet those have character.
Sure, I'll suggest it. And yeh, I agree, the avatars are really nice. One of our aims was to have good graphics because most of our competitors made their poker clients in 2001.

Quote:
Originally Posted by mikidi-kikidi
Can you replenish my bonus?

login is itsjustabuyinlol
Hm, I'm not sure what you mean?

Quote:
Originally Posted by Sweet Chariot
Did I read something a few pages back about if you get over 1m points but under 1.25 in a quarter they would roll over to get the Open package in the next quarter or did I get that completely wrong? I think I'm going to be close but just miss it
Yes - if you are above 1m points, any points you have left after the most recent payout will roll over to next quarter.
[Unibet] Official Thread Quote
03-04-2015 , 12:30 PM
Oh I see, so if I have, say 1.2m points, I will start next quarter on 200k rather than me only needing another 50k for the package?
[Unibet] Official Thread Quote
03-04-2015 , 12:42 PM
Quote:
Originally Posted by Sweet Chariot
Oh I see, so if I have, say 1.2m points, I will start next quarter on 200k rather than me only needing another 50k for the package?
Yes
[Unibet] Official Thread Quote
03-04-2015 , 01:14 PM
Hi Andrew,

Despite really appreciating your help and further service in this thread wouldn`t it be much easier for you if you just implement a ticket exchange function in the client itself?
I understand that u are trying to improve the traffic in SNG/MTT with these tickets but all the individual requests could be handled much faster this way?
[Unibet] Official Thread Quote
03-04-2015 , 01:24 PM
Quote:
Originally Posted by Furo86
Despite really appreciating your help and further service in this thread wouldn`t it be much easier for you if you just implement a ticket exchange function in the client itself?
I understand that u are trying to improve the traffic in SNG/MTT with these tickets but all the individual requests could be handled much faster this way?
Yes. I've talked about it for a while, but I want to build a bonus shop where Challenges etc award bonus money instead of tickets. Then we can give losing players a discount (say), or if we want a game to run more, discount that game, etc etc.

The problem is that it's a big job. I think if we get it this year it'll be Oct.
[Unibet] Official Thread Quote
03-04-2015 , 01:28 PM
I see, sounds quite nice
[Unibet] Official Thread Quote
03-04-2015 , 01:30 PM
Quote:
Originally Posted by Pr3dat0r
Andrew, though you might have had these questions before, but again:
why arent all of the opponents cards shown on the showdown (if there are more than 1 opponent, only 1 out of two-and-more persons are shown)
- you have to see and check them on dealer's chat - i do not remember having this option to muck your losing cards
Quote:
Originally Posted by UnibetAndrew
Do you have an example hand where this happened?
I asked this before and as far as I can remember latency was the problem, and what I noticed further its only the non winning hands
that arent shown so u have to look that up in dealer chat which isnt handy, def not when u play a few tables.


Other thing Andrew, about the ipad version, not sure if been asked or known as a 'bug' already or if its in an upcoming update but:

Playing 25nl atm and raises when u are in the sb are not what they should be as said on the raise buttons,
for example if just opening in sb vs bb 2x gives me 0.60 and 3x gives me 0.85, same when I pot it when button minraises to 0.5 it raises to 1.75
Works fine on desktop and its slightly annoying as in a way u can tell when someone is playing from his/her ipad if u keep an eye on it.

Also wonder if that scrollwheel for betsizing is going to be or can be changed or redesigned on the ipad as I dont find it rlly accurate at times.
When u try to aim for a certain size and u lift up ur finger it sometimes moves and when u start running out of time its rlly annoying
when u cant get the size in u want. And just adding a 'plus' and 'minus' button that works in blind incréments might be a solution?

Other thing on desktop, again no idea if issue been raised or still exists but about the mission button on each table at the left top corner.
When u complete a mission and that button turns green whilst playing multiple tables, u have to click on each single button on each table to get it deselected,
clicking one to deactivate em all should be better imo.

Thx again for your time Andrew, sometimes feel silly trying to describe some things
[Unibet] Official Thread Quote
03-04-2015 , 05:55 PM
Aloha Andrew,
somehow March Mission Part 2 isnt working for me. I played MTTs yesterday and a 5max SNG today. Nevertheless i am not getting any checkmarks in the mission window and thus not the 3K freeroll ticket, why is that?!

greetings,
Till (acc: uCALLuFALL)
[Unibet] Official Thread Quote
03-04-2015 , 08:04 PM
Hi Andrew, could you please exchange my sng tickets into 2xNL25 tickets?

sn:R4iseItUp

ty
[Unibet] Official Thread Quote
03-05-2015 , 04:25 AM
Hey Andrew,

I was considering playing the upcoming Unibet Open in Glasgow. I was just wondering will there be cash games running on the side?
[Unibet] Official Thread Quote
03-05-2015 , 04:34 AM
Hi Andrew!
My friend recently pushed me into Unibet poker site. He grinded (through challenges) 2 UO tickets for Cannes and Copenhagen (ITM), and yesterday I won 2k UO package for Glasgow. I just have couple of questions:
1) I am on my way to get 100k challenge points in next few weeks, so I will be eligible for UO package freeroll. What are my options if I win a package in that tournament also?
2) Will we really play at the stadium? Do you know the hotel that players will stay in?

I am more than happy with my Unibet experience so far, keep up the good work!
[Unibet] Official Thread Quote
03-05-2015 , 07:50 AM
Quote:
Originally Posted by UnibetAndrew
Poker is about 2% of Unibet's total revenue. It's increasing - poker increased faster than any other product since the launch in March to the end of the year. I think that what we have works, but the problem now is acquiring new players.
Could you not have a play money version of the software on facebook/playstation network/xbox live etc.

I think with the welcome bonus advertised on these mediums you would get a fair few people come and try the real poker client and I think this would attract the recreational type of player.

Quickly looking at poker apps on facebook there is one with 50,000 monthly users and a few with 10,000+ monthly users.
[Unibet] Official Thread Quote
03-05-2015 , 11:38 AM
Quote:
Originally Posted by P0kerM0nk
I asked this before and as far as I can remember latency was the problem, and what I noticed further its only the non winning hands that arent shown so u have to look that up in dealer chat which isnt handy, def not when u play a few tables.
It'd help us track down exactly what's happening if you can send me the hand number next time you notice it.

Quote:
Originally Posted by P0kerM0nk
Other thing Andrew, about the ipad version, not sure if been asked or known as a 'bug' already or if its in an upcoming update but:

Playing 25nl atm and raises when u are in the sb are not what they should be as said on the raise buttons,
for example if just opening in sb vs bb 2x gives me 0.60 and 3x gives me 0.85, same when I pot it when button minraises to 0.5 it raises to 1.75
Works fine on desktop and its slightly annoying as in a way u can tell when someone is playing from his/her ipad if u keep an eye on it.
Yes, looks like a bug - it should be that the iPad behaves the same as the desktop version, thanks for letting us know.

Quote:
Originally Posted by P0kerM0nk
Also wonder if that scrollwheel for betsizing is going to be or can be changed or redesigned on the ipad as I dont find it rlly accurate at times. When u try to aim for a certain size and u lift up ur finger it sometimes moves and when u start running out of time its rlly annoying
when u cant get the size in u want. And just adding a 'plus' and 'minus' button that works in blind incréments might be a solution?
I noticed this while showing some people the client yesterday. It needs some kind of geometrical blind increment instead of a linear one, but I'm not too sure how to do that. How do other sites do it?

Quote:
Originally Posted by P0kerM0nk
Other thing on desktop, again no idea if issue been raised or still exists but about the mission button on each table at the left top corner. When u complete a mission and that button turns green whilst playing multiple tables, u have to click on each single button on each table to get it deselected, clicking one to deactivate em all should be better imo.
Agree, I'll suggest it.

Quote:
Originally Posted by P0kerM0nk
Thx again for your time Andrew, sometimes feel silly trying to describe some things
You're welcome, and don't worry about it - I think we're (mostly) at the point where the things wrong with the client are pretty small and obscure, so it's natural that we don't have easy ways to describe some of them.

Quote:
Originally Posted by youCALLyouFALL
somehow March Mission Part 2 isnt working for me. I played MTTs yesterday and a 5max SNG today. Nevertheless i am not getting any checkmarks in the mission window and thus not the 3K freeroll ticket, why is that?!
You completed the first mission step on the 4th (at 17:50:15). On the 4th you played 11 MTT and 1 SNG, and you haven't played on the 5th yet.

You can't complete the 2nd step until you've completed the first.

Or maybe this is a a timezone thing? The server runs on UTC rather than CET.

Quote:
Originally Posted by R4iseItUp
Hi Andrew, could you please exchange my sng tickets into 2xNL25 tickets?
Sure, done.

Quote:
Originally Posted by CantWinAFlip
I was considering playing the upcoming Unibet Open in Glasgow. I was just wondering will there be cash games running on the side?
There'll be cash games at the nearby casino, but not where we're holding the tournament. It's a licensing thing.

Quote:
Originally Posted by fudo9
My friend recently pushed me into Unibet poker site. He grinded (through challenges) 2 UO tickets for Cannes and Copenhagen (ITM), and yesterday I won 2k UO package for Glasgow. I just have couple of questions:
1) I am on my way to get 100k challenge points in next few weeks, so I will be eligible for UO package freeroll. What are my options if I win a package in that tournament also?
Congratulations! If you win a second package via Challenges (including the freeroll) to the same event we can move it to a later one, or we can credit you with €2k in tickets. If you win a second package via satellites (excluding the freeroll), we can move it to a later event or credit you with €1k in tickets. This is because we get extra value from people going to live events but we don't want to put people off the loyalty scheme because of that.

Quote:
Originally Posted by fudo9
2) Will we really play at the stadium? Do you know the hotel that players will stay in?

I am more than happy with my Unibet experience so far, keep up the good work!
I'm afraid I don't know either at the moment, but I'll get back to you on Monday. The Events team are off at the moment - recuperating after UO Copenhagen - but will be back next week and I can enquire.

As far as I know, it's on the grounds of the stadium but not actually on the grass or anything (no roof, after all)

Quote:
Originally Posted by jonny2192
Could you not have a play money version of the software on facebook/playstation network/xbox live etc.

I think with the welcome bonus advertised on these mediums you would get a fair few people come and try the real poker client and I think this would attract the recreational type of player.

Quickly looking at poker apps on facebook there is one with 50,000 monthly users and a few with 10,000+ monthly users.
On Facebook, yes. On consoles, probably not - they have rules against that kind of thing. I'd love it if we could have a real money poker client on xbox or whatever.

The problem with doing playmoney only programs is that it's hard to convert people to real money. This was PokerStars' strategy for so long - they had a .NET client that they could advertise in countries that didn't allow real money poker advertising.

I agree it'd probably help get new players in, but we'd be starting from scratch. We don't have a play money population to move over, so it'd be an incredible amount of work.

Facebook allow real money poker in some countries though. I don't know the practicalities of it, but maybe we can get something done there.
[Unibet] Official Thread Quote
03-05-2015 , 04:12 PM
Hello, i have problem.. I live in Poland, and i couldnt register at unibet.com, but i was forced to use pl.unibet.com, And now my currency is set to PL złoty, instead of USD. Its very bad for me becouse i use Skrill USD. I havent deposited to my account yet.. can i close this account, and reopen new one ? my username- Imitless
[Unibet] Official Thread Quote
03-05-2015 , 05:06 PM
Quote:
Originally Posted by UnibetAndrew


Hm, I'm not sure what you mean?

Can you give me another bonus to grind? My old one is about to end. I seem to remember you having done something like this before.
[Unibet] Official Thread Quote

      
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