1300 people watching the Unibet Open stream at the moment:
http://www.twitch.tv/unibetpoker
Quote:
Originally Posted by AGENT66
Andrew could you convert my 4€ MTT and 3*1€ MTT ticket to 7*1€ SNG ticket?
Sure, done.
Quote:
Originally Posted by jonny2192
Hi Andrew,
Can you check to see why this hand didn't activate.
127281075 plo4
Challenge is "flop a set and turn a straight or flush in the same hand"
Not sure if its related to a problem I read ages ago, to do with the head start we got at the start of this season.
You flopped a set, but you only turned a straight draw. (you rivered the straight, but that isn't the challenge).
Quote:
Originally Posted by SuddenlyGood2
Hey Andrew, I asked you this a while back but with end of the month approaching can you tell me how many points I have on the SNG promotion please. Thanks! Alias: Galaxis
Yup, you're on 500 now.
I think this is a sensible thing to have options for. We'll see how easy it'd be to build.
Quote:
Originally Posted by L.K.
Edit: Just realized that there was a bug with the mouse wheel in the SnGs. Adjusting in SB with the wheel is more then sufficient and works perfectly for me.
Could you explain directly what happens please?
Quote:
Originally Posted by SuddenlyGood2
But the knock on effect of not being able to analyse your play or interrogate your results is a pain IMO
I think in the long run for those players that want do to things like:
Find out how many hands at nl4 and 10 they played in last x hours
What their winrate was in those hands
Find out finishes by position in 5 handed sng over x games or x time
There should be built in reports available somewhere. This would mean unibet offer reporting in the client (or perhaps via a separate reports tool) far in excess of any other site, but I think this is needed to compensate for fact that players that are not just splashing about, even if not a pro, or even a winning player , sometimes like to try to improve their game and work towards playing winning poker, and need those tools to see how they are doing.
I'm worried that if we have a stat in the client that says "you're down €xyz in the past five years" we'll put people off while they'd be fine with just spending €25 a month or whatever. I think people should be able to get that information, but I think it should be limited via customer service.
Quote:
Originally Posted by SuddenlyGood2
Its great that you are able to help us here from time to time, but I'm guessing the honeymoon period where we have the kind of access we do to your amazing customer service will one day end, and this is when this functionality will be needed more than ever in my opinion.
Anything I can do in this thread, customer service should be able to do too. If I get too busy to handle this thread it'll be because we've grown a lot, but that means that customer service will be more used to poker questions, and we can help educate them too.
Quote:
Originally Posted by ArtyMcFly
Just having "Hands dealt today" would be a boon for me, as I currently have to manually count the hand histories every day in order to maintain an external spreadsheet of results. "Flops seen" is shown in the client, but that's a pretty useless stat if you have no cashgame ticket bonus in progress.
Yes, agree - this is an area we are interested in improving at some point.
Quote:
Originally Posted by Omaha_Player
I think as well that this is an essential thing for Unibet to introduce in the future if they want to build up the network to the next level. Im sure players from all levels would like to know at least a little bit where they have lost their money and look to improve these things. For higher level regs its a must to follow their potential leaks against the player pool when battling more and more against other regs.
I understand the argument, but our focus is on keeping new players alive for longer. We aren't going to add features that help regs but harm new players.
Quote:
Originally Posted by DodgyEnd
Totally different question:
Out of curiosity:
How many players reached the 10M in last quarter's challenge?
And how many players reached the 1.25 M mark for a Unibet Open Package?
Cheers!
Nobody will reach 10m. I just put it in there so that we're covered in case someone gets near. I'm afraid I can't really tell you for 1.25m because it's giving away information about our player base that I can't share. I am fine posting about trends and our thinking behind our plans, but I don't want to share too many real numbers or analysis on promotions etc. Those are things that our competitors can more easily use.
Quote:
Originally Posted by Angryhobbit
Hey Andrew
My £500 welcome bonus freerolls expired before I got to use them is there anything that can be done to renew them?
Also what is with all the things expiring? I have several bonuses expiring within a couple of weeks and I only play 4NL right now and it takes quite some time to unlock them at this stakes.
I plan on moving up to 10NL once I have 20 buyins.
Quote:
Originally Posted by potsataja
Hi Andrew,
Is it possible to extend my ongoing bonus. I would very much like to finish it.
Thanks in advance
Sohni
Sure, what are your aliases?
Quote:
Originally Posted by Angryhobbit
My £500 welcome bonus freerolls expired before I got to use them is there anything that can be done to renew them?
Also what is with all the things expiring? I have several bonuses expiring within a couple of weeks and I only play 4NL right now and it takes quite some time to unlock them at this stakes.
I plan on moving up to 10NL once I have 20 buyins.
What's your alias? Tickets expire, but you can only have one active bonus at a time. Those have quite long expiry times.
Quote:
Originally Posted by L.K.
I dont get people asking to extend their bonus time. If you didn't or couldn't put up the volume just live with it as others do. I only deposited 10€ and already got bonuses worth about 5€ and going on (playing 1€HU's and some PLO4). In relation to the rake I paid I suspect it's huge. They try to make money not financing micro-poker bums, lol ;P just sayin... don't want see this thread to become about bonus bagging
BTW: try to get a bonuses cleared on the big sites like PS and compare it to UB, gl
cheers and have a nice and fun weekend
I don't want to make a habit of it, but I don't mind helping people out from time to time. The cost to us is pretty low and it makes people happier. If the cost gets too high (too many people asking) or it stops making people happy (they just think they deserve it) then I'll stop.
Quote:
Originally Posted by Joschka
Are you planning any WSOP promotions / satellites?
We thought about it, but I think ultimately we won't. I don't think we want to be that kind of site. We thought about adding some packages as a promo, but mostly because we could have done it quite early and it'd make us stand out from other sites a bit. A lot of the value in WSOP is if you can send quite a few players, as then one of us can go there too and buy them drinks etc, plus of course the chances of them going deep increase.
Sending one or two just doesn't seem too exciting to me, and sending 10+ is expensive as it takes 100k out of the ecology.
Quote:
Originally Posted by Daniel2903
Can you change my €25 UO ticket to:
2 x €10 UO tickets
2 x €2
one 1€
Sure, done.
Quote:
Originally Posted by Chazwaz
Hi Andrew can you cancel my welcome bonus now plz as i just finished a step
Alias: VapeHQ
Sure, done.
Quote:
Originally Posted by 77777
Lots of disconnects tonight, while I was connected to the internet. Has something changed in the way the client deals with disconnects?
Then when I got disconnected it wouldn't ever reconnect, I had to close down the client every time, which cost me a lot of money.
Quote:
Originally Posted by Angryhobbit
I got Disconnected tonight when I had AA and had money in the pot, panicked and tried to relog and it was already too late, all in all I lost about half my stack because of it.
Sit there and play 400 hands and on the 1hand I have AA I get disconnected just unbelievable since my internet was working just fine lol
Quote:
Originally Posted by 77777
TBF this wasn't always the case, next time I tried waiting again and it did come back.
Our network monitors report a bit of packet loss from 23:36 to 23:42, but it wasn't a widespread problem. If you mail support with any refunds requests they'll be able to handle it.