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Originally Posted by joggle0
I have a 21" screen but still overlaps with more than 2 tables, Is this normal for everyone?
What resolution does the monitor use?
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Originally Posted by WWFCBlue
Hi Andrew, could I change my tickets into 1 x 10e SNG and 1 x 4e SnG?
Sure, done.
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Originally Posted by Souljahz
Hey Andrew,
may you can change all my MTT tickets into 4€ SNG tickets please?
Thank You
Could you post your alias or PM me your login name please?
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Originally Posted by Fatboy54
Apologies if this has been asked before, explained elsewhere, or I'm just being stupid and am overlooking something, but with no hand histories at all, how can the playing pool uncover the sort of collusion or "superuser" frauds that have happened previously in online poker history?
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Originally Posted by Joschka
The player pool simply can't. You have to trust Unibet's anti-fraud team.
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Originally Posted by Fatboy54
If that is really true (and I'm not saying it is) then anybody that plays there really has no appreciation of the history of online poker. Absolutely zero sympathy for anybody who loses any money on any site that is not open to "player pool audit".
Perhaps a little research into Ultimate Bet and Absolute Poker Scandals (Google is your friend if you don't like the 2+2 search facility).
Again, not saying this is the case here...still waiting for the rep to respond.
I think that fraud is the best argument for having hand histories.
But I'll start this by saying that Ultimate Bet superusers story was broken by someone working there who "accidentally" sent superuser hand histories to someone at 2 + 2, with all the holecards and the IP addresses revealed. 2 + 2 were fairly sure something was amiss, but that was what let them prove it.
I spent quite a lot of time reading those threads and reporting back to some senior PS management (I was EMEA poker operations manager at PS at the time), so am fairly familiar with what happened then.
These situations come down to trust. A site can police it much better than any players can, because the site has complete holecard information and complete IP etc information. When we built the site we made sure that no superuser mode was possible, but that's the kind of thing you'd just have to take our word on.
There's a great reason why we couldn't do it though - poker is maybe 2% of Unibet's total revenue. Unibet are regulated in many markets and are a publicly listed company on the Nordic OMX. To break the law and con players like that would risk literally the whole company. There's no way that the cost is worth the benefit, even leaving aside any moral or practical reasons to not do it. Notice that UB and AP (asides from sharing owners etc) made basically all their money from poker and weren't publicly traded or subject to any real licensing.
Players have been good at catching bots and colluders - lower level cheaters. But I think that's almost entirely down to most sites claiming they investigate this stuff themselves but not actually doing so. I remember someone who used to work for Paradise telling me that if someone reported collusion they investigated but their admin tools could only pull the last 100 hands of a specific player, so if there was nothing in there they didn't do anything. I think that's how almost every site operates (PS aside - I was the second member of the collusion investigation team there so I know how it worked circa 2006).
I doubt we've caught every single colluder or bot (I doubt anyone can do this), but we catch most of them and we strive to catch them all. This is particularly important for us because of the lack of public hand histories and the fact that players can change alias. We have significantly more information on all of our players than anyone externally could access, and we can run automated routines to search it all thoroughly. It's also much harder to collude here than on any other sites, because you can't table select.
I guess one of the reasons that I spend time on this thread is to build trust too. If I find out that Unibet or the developers were committing fraud, I'd tell people. And I should point out here that I'm head of poker, so I have a lot of access, and that I've worked in online poker one way or another for more than 12 years now.
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Originally Posted by ShaunHunting
I apologize in advance for the almost certain repeat question, but this thread is huge.
Do the monthly challenges act in place of a loyalty scheme/rakeback?
Challenges are quarterly rather than monthly. And they're better than a loyalty scheme/rakeback! If I do say so myself.
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Originally Posted by angelo_moreira
Hi Andrew
I have stopped playing online poker regularly because baby is gonna be out soon and sometimes I login to unibet to have some fun but unfortunately I let my ticket expire do you think u could "resuscitate" it
My username is angelofm
I'm afraid that I can't reactivate tickets, but as you were 75% of the way through, we credited you with 75% of the ticket value in cash instead. It should go through shortly after I post this.
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Originally Posted by therobot
Could you change my tickets to a NL25 ticket?
Sure, done.