Just you i think joschka.

Almost a day without a reply in this thread from Andrew, and it is slightly out of place. Just got me thinking what an amazing job you do in this thread. It would be easy to believe given the attention and quality of reply you give here, that you had nothing else to do but follow this thread, let alone that you were responsible for the entire of Unibet's Poker operation right now.

Perhaps that's precisely why you are the head of poker at Unibet currently. Just wanted to thankyou for the amazing levels of customer service you provide to everyone in this thread, be they a 4nl wannabe or a top flight poker pro.

I really never thought any company would rival the quality of customer service I experienced as a player on Pokerstars, but it's been done. Really lucky to have access to you in this thread. Thanks again for the support you have provided throughout the months, you deserve great kudos and professional recognition for this.

Any plans to add limit holdem? Tried the site and love it, surely LHE caters to the casual crowd you're aiming at? Easy to learn, lots of action etc.

Hi.

Had the challenge Be dealt QQ+ i Big Blind.

Got AK in BB doesnt AK count as QQ+ ??

Think this was the hand number: 112860777

No. QQ+ = QQ, KK, AA

hi Andrew,
could you please change my tickets to two 10 euro turnments and extend my starter bonus for the days we could not play ,as much days as possibil. account:CANUMA

ok, thanks for the info. this is indeed one of the possibilities that i wasn't aware of and that does exonerate unibet. sounds interesting. wonder if amayastars is behind it all, now that their ethics have changed after take-over

+1

i thought it was QQ, QK and QA

No, they would be KQ+

Will never understand whats the points of only seeing tables with 2/3/4 people on it in a player pool of 200+ players on 4nl.

Hi Andrew,

Could you change my MTTs tickets? They are worth 14euros in total. Could you exchange them to a 10euro HU SNG ticket and to a 4euro HU SNG ticket?
My current alias is "DiPaolo".
Thanks in advance.

you mean QK+, and that includes QJs.

Thanks, reported it.

The 2 + 2 freeroll is pretty irregular - it runs whenever I feel like it really. It'd be fun to do something a bit more formal (a tourney series with points or something), but it'd have to be when things are a bit quieter in the office and I can give someone the task.

As for Romania, that'll be a site-wide decision rather than a poker one. For site-wide decisions you should talk to support.

Sure, done, and thanks.

It depends what the company can do over the whole country. Romania has 20m people at ~$10k nominal GDP per capita. Look how big Adjarabet are and their main market is Georgia (5m people at ~$4k nominal gdp per capita).

Plus of course I should mention that I have no idea what the law says or what the company plans to do. I just wanted to look a bit at the size of Romania's economy.

Did the rest of the client grey out too? I've had that when the whole thing has hung.

You should move up to where they respect your raises.

Thanks, I think this happened last time too. I'll report it to the developers. The change was to make the 3% rake to HUSNG permanent (it was originally a promo, then we left it turned on but didn't explicitly say so), and to include the half-cap rake when games are 2-3 handed.

If this happens again could you note down the hand history number or the exact time please? I can't check every hand you've played.

But I should note that the code that checks if you have completed the Challenge is also the code that I use to make the averages for number of hands it takes and thus points awarded. If there's a bug in the code there'll also be a bug in the points awarded - the two will exactly cancel each other out and you will still be rewarded according to the number of hands the Challenge actually takes (rather than should take).

It really shouldn't take 3 hours. Sometimes it'll take a few minutes. If we are being DDOS-d or whatever then it'll take longer.



I'm andrew.west@unibet.com, could you send it there please? The log file in the documents folder updates after every session, so it'd have to be the same file you had immediately after that crash.

When we get a bug I forward it to the developers and the poker product manager on my team, so it was the same even when I wasn't head of poker (just in case anyone is worried about bugs they reported six months ago!)

Thanks for the report, the scroll bug is known I believe. I'm not sure if the fix made it into the release this month though, I'll paste the patch notes when we have them. The release will be 28th Jan.

Yes, done, but I won't extend it next time - you got it in Sep after all.

Sure, done.

Yes, that's the page.

First, my general plan with rake is to rake the same at NL400 as at NL4 in terms of BB/100. This is why we have much (much) lower rake than the industry at NL4 and NL10 and why we have a bit more rake at NL400.

We've largely done this for NLHE, but it doesn't work as well for PLO. Our PLO4 rake is a LOT lower than any other site. We're in the order of 25% the rake of iPoker for example. PLO10 is also a lot lower, though not by quite as much. I think we should include those in any discussion of PLO rake.

PLO25 and PLO50 rake are the highest raked games in the industry. Ours is a bit higher than some other sites too. This is something I'm interested in looking in to, but I don't want to promise anything.

PLO as a game interests me because almost no sites try to cater for it. They have the game but they don't run promos for it etc. This is one of the reasons that we DO have promos for PLO - for example, this month's (unpopular with this thread) flops race. It's worth perhaps 3x as much per PLO player than the NLHE one is. PLO has grown at about double the rate that NLHE has since we launched, and I'm interested in trying to capture more of that market in the longer term.

These are different things. I strongly suspect you are getting CPU lag (does the client pause... then catch up and do everything all of a sudden?). We do not have regular disconnections, except when we were DDOS'd recently.

The software not sitting you back immediately is something I don't much like either. I believe it was quite a hard thing to fix but now that you remind me I can push for it again. I think that if you disconnect at the start of a hand but still have cards when you're back, you should be able to sit back in and play.

When we were DDOS'd it wasn't a rival site. I don't think there are any sites that think this way (or would do that kind of thing), but even if there were we aren't really directly competing with anyone yet. We have about 1% of the global market share.

I'm sorry to hear the software is causing you these problems - get well soon!

I don't think I've said yet, but good luck on your quest!

Send in a refund request to support and they'll have a look. If we think that the disconnection seriously harmed your game then we'll refund you (within reason anyway - if someone does it 50 times then they're going to be out of luck with a refund.)

Sorry, no access to the back office yesterday so I didn't post. And thanks for the kind words.

I think that Unibet as a company have some support problems for specifically poker because poker is only a couple of percent of the company's revenue. This means that the general support staff don't see many poker questions and so they don't know the answers all that well sometimes. I guess that contrasts with this thread because it's 100% poker so we see similar things pretty often.

It also lets us get good feedback, early warnings when things go wrong, and lets me ask for opinions on stuff. And I expect we've acquired a few players through 2 + 2 - we're certainly talked about a lot more now than we were nine months ago.

But it isn't really support - I can pass people on to general support when it'd be too much for me to do it, I don't have to worry about doing things too quickly, and I don't really have to be nice to people in the way that someone in support does (see any of my posts when someone says we're rigged). These all make it a lot easier to do than a regular email support job, let alone a phone support job - I did 2 years of the former at PokerStars in 2004-6.

The problem with this thread is that only a few of our players know about it. The problem with making our own forum and integrating it with the client is that it'd require a lot of manpower for moderation etc. I'm still quite interested in that kind of idea though, if we can think of a way to make it work.

Our main aim is to keep new players alive for longer, and I'd be worried about that in LHE. The reason new players die sooner than they used to is that existing players are better. Existing LHE players are a couple of years further down the road from NLHE players, and they play the game a lot closer to how I think a solved version would look. So new players would die even faster in that game.

When we were on MGS we made about 1% of our rake from limit players, so I don't think we have a large ex-player base that we can reactivate either.

But having said all that, I talked earlier about wanting to capture more of the PLO market because nobody else is really trying to do so. If we can make that work then I'd start looking for the next game type to capture...

Thanks Mike.

I think we should rephrase this for next quarter. For example, we have:

"3-bet preflop (re-raise) with AA, KK, QQ or AK"

and then we have:

"Be dealt QQ+ in the big blind"

or:

"Raise with AA, KK, QQ or JJ when you are the first to act preflop"

It's inconsistent to not use the first or third format for this kind of Challenge.

Well, you can't be seated at ones with 6 players as they're full. You'll only be seated at ones that are filling up or are breaking by definition.

Sure, done.

Thanks for that detailed response and ofc the whole picture has to be taken into account. I just took the PLO25 example since it directly affects me. It would amazing if you could achieve an effective rake redcution on the stakes you mentioned (PLO 25 and 50) as well as come up with other Omaha promotions in the future. I completely agree with you that most sites neglect the quickly growing PLO player base and Unibet could profit by offering competitive rake structures as well as special promotions for PLO to differentiate itself from the rest of market.

But its nice to see that you are aware of the issue and react to our feedback. I am looking forward to the results

When I enter a tournament with a ticket, am I being credited the same points for the fee included just as if I were entering with cash?!

Yes, as it only depends on the fee taken.

Hello Andrew,

I got 200 euro worth in tickets (2x 10euro tickets expire today) , can you change them into 1 NL200 cash ticket.

I send a private message to you with my user name.


Thanks!

Hi Andrew,

I sent you a PM yesterday with my username, and a ticket exchange request.

Can you make it happen?

Thanks!

Hi there.

For some reason I really like the avatar art on Unibet and I was thinking the other day about some ideas for other potential avatars. I've noticed that they tend to be released in groups and although these themes are obvious, I thought I'd like to put them out there just in case. (Yes, it crossed my mind of these may be copyrighted):

- Superheros
- Popstars
- Film/TV characters
- Animal/Cartoon characters

Pretty easy to let your mind wander from here, keeping the list short as I would have thought your artists have already thought of this stuff.

One more thing: Could you change my MTT tickets into SNG tickets please? An Alias: WildStylez Thanks!

No, the highest card is always stated first. So KQ+, never QK+

QJs would be included in the range QTs+, (for example).

hi Andrew,you dont answered and did that.

While this may certainly be nice in theory, it also rings many bells with regards to copyright issues as well.

oh, ok, thanks. you live and learn.

If people can change their identity. what's the problem with huds. i think a hud + the ability to change identity every week or two is the best.

I understand where you're coming from but I'm not sure you're correct. For low stakes and higher 1BB/100 is a good winrate, for microstakes regs 2BB/100 is considered very good. It's just the nature of the game that winrates will be lower even with regs being more skilled. Even mediocre regs at NL have higher winrates than the best LHE players at comparable stakes.

Because LHE is raked the same as NL it has all but died on most sites, no regs to start games mean no games for recreational players to jump into. There are still a decent amount of games on Pokerstars but even sites with decent traffic in NL/PLO have almost no LHE games due to the rake they charge. I think the market's there for another site to jump in with a competitive rake structure. What do you have to lose, a few empty tables in the lobby?

Unibet will not allow huds and i like it. Huds are the cancer of poker in my personal opinion ofcourse its one of the primary reasons i play on unibet. I am pretty tired of minmaxing 3bet ranges and basing my actions of statistics from villian. I know this decreases my winrate but atleast if have fun playing poker again something that was lost for a couple of years.

If you want to play with a hud there are alot of other pokersites you can use And if unibet would allow huds it would turn in yet another reg infested site and that is what unibet tries to avoid

+1