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01-11-2015 , 02:50 PM
I'm planning to play the unibet open €250 satellite. Should I risk it or will it disconnect when im 95% all in to a reshove with quads?
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01-11-2015 , 02:57 PM
Quote:
Originally Posted by whatsup
This acually costs people alot of money and now it happened 3 times within 2 hours.
5 times in that timespan here.....i just got off the chat with support and they advised me to not login for an hour (its been a half hour now)

Quote:
How can you refund cash game players?;o I mean its really hard to judge requests.
This!, its hard enough without the option to save HH's, but how would you imagine we would do this? i mean we can also say, my hourly is 15$, i lost 2-3 working hours so i would like 45$.....

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This isn't a software bug. It's a network latency problem. It's being investigated at the moment.
Network latency......sounds like your getting DDOS'd? if so just say that imo, people respond better to that then saying, we are investigating.....

FWIW i hope its not your ISP or servers.....because then it will take ages before it gets fixed properly in my experience....

sorry for the (maybe) harsh words, but i got bills to pay.....and just had so often that sites crap on me on sunday's i was kinda hoping that unibet did not have that problem......
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01-11-2015 , 03:43 PM
Updates? Is it safe to play again?
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01-11-2015 , 03:56 PM
Seems ok now. Playing 15 minutes without disconnect
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01-11-2015 , 04:01 PM
Played 5 minutes WITH disconnect. But a lot of people in the player pool, so maybe good for the most of the players.
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01-11-2015 , 04:02 PM
I'll address specific points tomorrow when I'm at work, but for now - it's the Maltese ISP that is having problems. The developers are investigating.
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01-11-2015 , 04:03 PM
Quote:
Originally Posted by Ariebombarie
sorry for the (maybe) harsh words, but i got bills to pay.....and just had so often that sites crap on me on sunday's i was kinda hoping that unibet did not have that problem......
We have bills to pay too (and this is my job too), don't worry, we are investigating in every way that we can.
[Unibet] Official Thread Quote
01-11-2015 , 04:25 PM
Quote:
Originally Posted by Tafete
Seems ok now. Playing 15 minutes without disconnect
still unable to log in... I guess that's it for tonight
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01-11-2015 , 04:26 PM
The whole table just disconnected, so apparently not solved.

Let's call it a night, at least for the Unibet Poker part.
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01-11-2015 , 04:27 PM
So it looked good after I waited a long time then after 5 min of play same procedure repeats itself.

This is really not good. This time on turn with gutter and nuts flushdraw and on other table AA ready to make a 3b i BB.

No this have to be fixed and announced that the problem has been taken care of. Boring thing is that people that are going for the higher levels in challenges loses out on a full sunday. And not only that loses money on the way to when they proberbly would have won.
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01-11-2015 , 05:24 PM
Hi Andrew, can you please exchange 250 ticket to 4 x 50nl and 5 x 10mtt please. Already have a package. alias pirahn.
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01-11-2015 , 05:40 PM
Quote:
Originally Posted by whatsup
So it looked good after I waited a long time then after 5 min of play same procedure repeats itself.

This is really not good. This time on turn with gutter and nuts flushdraw and on other table AA ready to make a 3b i BB.

No this have to be fixed and announced that the problem has been taken care of. Boring thing is that people that are going for the higher levels in challenges loses out on a full sunday. And not only that loses money on the way to when they proberbly would have won.
Exactly. Everyone should at least get 5000-10000 points for the challenges.

I know that they are doing "everything they can", but this is just not acceptable. And it's not only today. I had disconnects yesterday too....
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01-11-2015 , 05:53 PM
Could you please change my 4x1€ MTT tickets in 1x4€ Sng Ticket? Nickname: CadBane

Thanks
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01-11-2015 , 06:49 PM
this is getting ridiculous.... disconected again!!!

should I start planning for supernova?
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01-11-2015 , 06:56 PM
I take it our account balances are safe?
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01-11-2015 , 07:48 PM
Now, here we go again: connect, not connect.. Unibet has had several months to fix the "baby-problems" for the new pokerclient, but is still the same problems as some months ago..
At the freeroll which started at midnight now, I was sitting at two tables before I lost, and it was only 2 and 3 players who was connected.. I was not connect for 4 times during 20 minutes..
This destroys the whole joy with playing and it is not fair to the players..
[Unibet] Official Thread Quote
01-11-2015 , 08:07 PM
Quote:
Originally Posted by snopmax77
Now, here we go again: connect, not connect.. Unibet has had several months to fix the "baby-problems" for the new pokerclient, but is still the same problems as some months ago
It probably also helps to actually read a few posts back before throwing out random crap. The poker room rep has clarified that the issues lie with an ISP on Malta, which can happen any time and yes even on PokerStars.
[Unibet] Official Thread Quote
01-12-2015 , 04:24 AM
There is some kind of glitch on the leaderboards on the website: https://www.unibet.co.uk/poker/leade...ner-7-157760-4

It repeats 'Low Stakes Omaha Race' twice instead of one of them being 'Low Stakes Holdem Race'. Would you mind fixing this problem as I would like to know my current position on the leaderboard.

Thanks
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01-12-2015 , 06:09 AM
Download link for Unibet?
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01-12-2015 , 06:09 AM
Hi Andrew, I couldnt complete the january mission part 5 yesterday due to problems registering a 2 SNG. I got the following message every time: You have been removed from the tournament. Any buy-in has been refunded to your account. Now today the mission is reset to 0/3 games. Could you please change the mission progress back to 2/3 so I can complete it today. My alias is N0P3
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01-12-2015 , 06:19 AM
Quote:
Originally Posted by edwin11
Download link for Unibet?
https://www.unibet.com/poker#
[Unibet] Official Thread Quote
01-12-2015 , 07:27 AM
Quote:
Originally Posted by SuddenlyGood2
Hmmmm, does anyone know if Unibet accepts registrations from Australia for the poker client? The link above is not working for me, rather it directs me to the .au webpage which by the looks of it only offers a casino and sports book.

I am a New Zealander just visiting Australia at the moment.
[Unibet] Official Thread Quote
01-12-2015 , 07:34 AM
From around 15:00 to 23:30 GMT yesterday the Unibet poker site was DDOS'd. Our ISP had measures in place to prevent it but there were delays in them taking effect correctly. We're looking into ways to improve our protection to DDOS attacks, but it's hard to prevent them 100% so we can't guarantee we'll be immune to them in the future.

Those who follow this thread know that we have also had smaller packet loss problems (this also results in the "Technical Error" message) for a few evenings in the past couple of months. This is unrelated but is also being investigated with the highest priority.

When the site was being attacked we paused and then cancelled several tournaments. Players who were in those tournaments will be refunded and notified as per our tournament cancellation policy which can be found at https://a1s.unicdn.net/polopoly_fs/1...Game_Rules.pdf under sections 27, 28 and 29.

Any SNG and cash game refund requests will be handled by support. You can reach them at https://www.unibet.com/help/contact.

I'll now go back and address any posts related to the DDOS for my next post, then catch up on regular posting after that.
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01-12-2015 , 07:38 AM
Hi Andrew, can you give me some info about the €100 mtt on Saturday?

Such as how many runners it typically gets and what is up top?

Also, should I win a ticket online, does it have to be played that week, or can it be saved?
[Unibet] Official Thread Quote
01-12-2015 , 07:38 AM
Very sorry to hear. I hope Unibet are able to track down the origin and proceed legal action against these people. I don't know why DDOS is so prevelant - seem people think they are immune to prosecution because they are behind a computer or something. No matter how smart they are at bouncing their original login, from server to server to mask their tracts, competent IT professionals with a budget - will be able to trace them.

I hope they are caught and put to justice. Thanks for the update.
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