Thank you!!

I get an update that downloads and after a while it says, "corrupted file, try again."
Been like this for a couple day's now. I tried 20 times again, to no avail.

Acc "How_Lucky"

Did you try the standard deleting your cache/cookies and/or deleting the Unibet app and redownloading it?

If your Windows version is older than Win11, try with the build on Stubbe's post here:
https://www.unibetcommunity.com/foru...comment=342216

From what I have seen, it has worked for everyone with the OS issue.

I'll try that next, thanks guy's.

It did the trick, it's working.

Txs again guy's.

Hi,

I have 2x 250 Unibet live tickets, that are due in 11 days and 15 days, but I already have a Unibet Open package, and winning two packages isn't really allowed, so would love if you could add a few months to those tickets so i can use them to get to the next stop. Thanks in advance.

Nick: Th3TaCticiAn

I am not sure if they will do this for you, but your best bet would be to either try to win another package and get it exchanged, or, as mentioned above, ask on the community site or the Discord Unibet page ; GL

I've extended all the 250s you have until Apr 1st 2024.

Please don't try and win a 2nd package, the T&Cs are clear that it won't be exchanged

There are still DSO events to qualify for and we should have something else to announce after the UO qualifiers end that you could qualify for.

As we only have limited legal options I decided to try out Unibet poker, after I was verified I still couldn't open the poker client (user blocked), so I contacted support, they said that I should first deposit money which is ridiculous, so I closed my account. Then I got a mail from them that my registered verified email wasn't allowed because of domain (super standard big email provider but w/e) and that I should login and change it. My account was already closed, bunch of clowns.

Hi,

I tried to cashout small sum i had on Unibet and my account is on hold for verification. No email, i just found after 3 weeks when money never arrived (please improve).

I was asked to provide photo of two cards i made deposits with.

One of the card is Revolut virtual card. I already sent statement from Revolut about this, but your agent insisting that i should send photo of the card! I have no words!

Second card is my old Mastercard which is no longer valid and was destroyed. Unibet have information about that card. So you know that it was in my name and you also know it is no longer valid. As an alternative to the photo of the card your agent suggested i should provide bank statement about the fact that the card was in my name. My bank dont provide such statements, because every merchant have this information already when card is used.

My bank agent told me they could issue a statement that my old card was blocked when the new one was issued. However this will cost me 25€ just to provide you with information you already have. Can you please look into this issue and give me realistic options what to do? I feel like someone is really abusing his power just because he can. I have no problem providing ID, drivers license, my current card photo or any other valid document.

Thank you

PS: My last email still unanswered. Not very professional.

Unibet screenname AloeVeraBila or HeroOut

As mentioned earlier, we don't do any type of support through here. Please use the official channels (for instance community), if you wish to get the attention of the poker team.
NB does sound really bad with that verification case but assume it's all sorted now.

Thank you for your help. I recieved the funds.

Is it possible to change the background on banzai t ables?

As someone that has played on Unibet on and off for 7 years I was disappointed at the start of this year a "loss limit" was added to my account of £500. I suspect that this was due to me withdrawing a large amount in December and re-depositing about 1/3 of the withdrew amount at the start of this year. I've consistently played the 200 and 400nl tables for years and now am unable to do so.

On two occasions this week I've sat on the "Live Chat" within the website support and honestly they're completely useless. Feels like talking to a bot or someone that doesn't understand the questions I've asked. During these live chat conversations I've remained calm and patient but honestly its extremely frustrating.

Unsure if posting here will help/hinder my cause to have this loss limit removed but as someone that has played on this site for years its very frustrating. I'd like to also add that I've never had this issue with any other site I play poker on (PS, 888, Betfair etc).

It's nothing to do with depositing 1/3rd of the amount withdrawn. Have a look at the UK's gambling regulations on loss limits and affordability checks.

I get that but I've been playing on there for 7 years without issue until now. Also there has been no changes on any of the other sites for me.

@Stubbe-Unibet

We can use The School but for OMAHA? Or this option gonna be available soon?

Thanks!

As mentioned earlier, we don't do any type of support through here. Please use the official channels (for instance community), if you wish to get the attention of the poker team.

General comment on loss limits: these can be increased by providing source of wealth/funds. Live chat support can assist with this.

When I log in I get the message "player disabled" on acc "How_Lucky".

Now what?

Ok, I installed again and it works.

Why does this keep happening?

This one seemed to a be a short term tech issue as it was reported by other customers as well. It working after the reinstall was just a timing coincidence.

I see, How Lucky.

Unibet is now able to add dutch players to their regular reward program/give rakeback. Ksa has now made clear its legal to offer.

https://www.casinonieuws.nl/online/k...s-van-verlies/

Unibet when are you adding dutchies? Ill be happy to come back to your site after my volume has gone 100 to gg poker past years

How did you read that article and come to the conclusion that loyalty systems are legal?

It just looks like they're clarifying you can't give bonuses based on loses.

"This also encourages excessive participation. Players bet higher, take more risks and play more often." - This is exactly what a loyalty system can potentially do to a player.

KSA now explicitly states "a bonus based on losses" is not legal instead of "a cashback bonus". Specifically refering to what's actually illegal; the more a player loses the more he receives back.
Therefor, cashback/rakeback seems entirely legal, is not a bonus based on losses but just an amount of money a player gets back in exchange for wagering.

KSA has made it pretty clear now, its not cashback that's the problem, but rewarding losing players.
Also, the law specifically allows for reward/loyalty programs.

There is no reason for Unibet to not offer Dutch players rakeback anymore, as the term "cashback" has been sort of the issue all this time (also by talking to Unibet staff myself). Not anymore.

GG poker has been offering their cashback reward system for over 2 years now to Dutch players and has not discontinued their offerings. They seem to not have received a warning in regards to their loyalty program by KSA and actually have had fish buffet in tact from day 1 after receiving their licence.