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[Unibet] Official Thread [Unibet] Official Thread

03-01-2023 , 06:16 AM
Quote:
Originally Posted by Argevolen
Hi Andy, Stubbe and others.
Long time no see, you probably forgot about me by now.
You may be aware that since the beginning of 2023 internet providers in Ukraine are blocking access to unibet products.
Yesterday the last ISP blocked access. So it became impossible to access client and web site (using VPN even for withdrawal is risky).
I think many players from Ukraine will have a lot of questions....
Perhaps unibet is somehow solving this issue, as it was added to the block of sites by mistake (all legal poker rooms are fully operating in Ukraine).
Vpn, mirror?
Withdrawal of funds if the problem has no solution?
Is it possible to convert into money bonus points, tickets...
I would be grateful. if you could give your opinion on the matter. It would help avoid an overload on your support

Thanks in advance.
Argevolen
If the ISPs are blocking the site, there is very little we can do about it unfortunately. I don't have any further information to share at this time.

Quote:
Originally Posted by clickingbuttons
Hey Andy, can I have an extension on my play through bonus please?

screenname - bugcrusher
We won't be extended "Rake x, Get y" bonuses going forward. The ability to cancel these bonuses in-client will be added in a future update.
[Unibet] Official Thread Quote
03-01-2023 , 08:01 AM
I am currently in Austria but will be in Slovakia for a little bit, am I still able/allowed to play on Unibet?
[Unibet] Official Thread Quote
03-01-2023 , 10:56 AM
Quote:
Originally Posted by NINzent
I am currently in Austria but will be in Slovakia for a little bit, am I still able/allowed to play on Unibet?
Should be fine, don't deposit/withdraw
[Unibet] Official Thread Quote
03-01-2023 , 12:36 PM
Unibet is going downhill! Too bad, Unibet wants to be the best in class... You are exaggerating the KSA rules! Why do the Dutch have to constantly check their balance on the gaming table, while there is an option to hide it. But that only applies to other countries. This is just some kind of discrimination... And has nothing to do with KSA rules. I have no more money on Unibet and will not deposit again until you can FINALLY give something back to the players and not just KSA. I don't want to see my balance all the time! And then there's that rake back story...
And why can't I find the support chat button on your site anymore....
[Unibet] Official Thread Quote
03-01-2023 , 02:19 PM
Quote:
Originally Posted by PartyLove
And why can't I find the support chat button on your site anymore....
Just click on help top right, choose any category and question and there there is a "Get in Touch" button
[Unibet] Official Thread Quote
03-02-2023 , 07:15 AM
Quote:
Originally Posted by Andy-Unibet
If the ISPs are blocking the site, there is very little we can do about it unfortunately. I don't have any further information to share at this time.



We won't be extended "Rake x, Get y" bonuses going forward. The ability to cancel these bonuses in-client will be added in a future update.
Hey again Andy, I didnt realise this was the case and have had a few things going on. Is there any chance I can have one last extension on this one as I do not think I'll make it otherwise?
[Unibet] Official Thread Quote
03-02-2023 , 07:28 AM
Quote:
Originally Posted by clickingbuttons
Hey again Andy, I didnt realise this was the case and have had a few things going on. Is there any chance I can have one last extension on this one as I do not think I'll make it otherwise?
Unfortunately not. I've been instructed not to extend.
[Unibet] Official Thread Quote
03-02-2023 , 09:18 AM
It is quite annoying how its structured as its going to cost me 2 weeks of play through bonuses for nothing.

I appreciate that is was not what intended with this, but it isnt very well thought out.

Couldnt you add a pause feature or let the player choose when to start it, so this doesnt happen?
[Unibet] Official Thread Quote
03-02-2023 , 09:31 AM
Quote:
Originally Posted by clickingbuttons
It is quite annoying how its structured as its going to cost me 2 weeks of play through bonuses for nothing.

I appreciate that is was not what intended with this, but it isnt very well thought out.

Couldnt you add a pause feature or let the player choose when to start it, so this doesnt happen?
That would defeat the purpose of the bonus having a 14 days expiry.

There will be an option to cancel a bonus added to the client in the coming months.
[Unibet] Official Thread Quote
03-06-2023 , 08:58 AM
Hi Andy,

I have a Supermoon ticket which is valid for 21 days, the next supermoon is probably not going to be within that timespan, could you expand the time on that ticket, I won a few a long time ago and there just were not enough supermoons to play within that timeframe.

Thanks in advance.
[Unibet] Official Thread Quote
03-06-2023 , 10:16 AM
Quote:
Originally Posted by LowFrequency
Hi Andy,

I have a Supermoon ticket which is valid for 21 days, the next supermoon is probably not going to be within that timespan, could you expand the time on that ticket, I won a few a long time ago and there just were not enough supermoons to play within that timeframe.

Thanks in advance.
I sure can. Unfortunately my crystal ball is being serviced just now so you'll have to give me a table alias the good ol' fashioned way by replying here so I can find your account
[Unibet] Official Thread Quote
03-06-2023 , 05:30 PM
I currently have an issue with my affiliate, ( RaketheRake ) not paying any affiliate Rakeback for unibet because his revenue is too low / has decreased.
Meanwhile im in talks with at least 5 other affiliates guaranteeing me a netrev share of 25% on unibet, basically i am stuck with an affiliate who will refuse to pay or blatantlie lie about revenue so he doesnt need to pay me, could you look into this if I provide my username?
[Unibet] Official Thread Quote
03-06-2023 , 05:42 PM
Quote:
Originally Posted by Kanaxis
I currently have an issue with my affiliate, ( RaketheRake ) not paying any affiliate Rakeback for unibet because his revenue is too low / has decreased.
It has been months since RTR has had a rake race, what do they owe you monies for, might I ask???
[Unibet] Official Thread Quote
03-06-2023 , 06:11 PM
i can show you at least 4 affiliates who kept doing rakeraces and still do up to this date, RTR might be keeping our money
[Unibet] Official Thread Quote
03-06-2023 , 06:16 PM
Quote:
Originally Posted by Dubnjoy000
It has been months since RTR has had a rake race, what do they owe you monies for, might I ask???
im not saying he owes me any money, i just find it suspicious that hes the only affiliate i know of who doesnt release any revenue to players by just cutting all races out of nowhere
[Unibet] Official Thread Quote
03-06-2023 , 06:18 PM
Quote:
Originally Posted by Kanaxis
im not saying he owes me any money, i just find it suspicious that hes the only affiliate i know of who doesnt release any revenue to players by just cutting all races out of nowhere
It seems to me that cutting the races to once every quarterly/6 months was a decision of Unibet/Stubbe, but I will just wait for them to confirm it...
[Unibet] Official Thread Quote
03-06-2023 , 06:21 PM
Quote:
Originally Posted by Dubnjoy000
It seems to me that cutting the races to once every quarterly/6 months was a decision of Unibet/Stubbe, but I will just wait for them to confirm it...
then u need to explain me how following affiliates keep doing monthly rakeraces:
donkr
rakerace.com

also my main poker affiliate guarantees me 25% netrev share on unibet, but I cant retag my account as its stuck with RTR
[Unibet] Official Thread Quote
03-06-2023 , 07:22 PM
Quote:
Originally Posted by Kanaxis
then u need to explain me how following affiliates keep doing monthly rakeraces:
donkr
rakerace.com

also my main poker affiliate guarantees me 25% netrev share on unibet, but I cant retag my account as its stuck with RTR
I am also curious on the answer, tbh, and it did strike me odd as well that RTR skipped its quarterly Unibet race in February...
[Unibet] Official Thread Quote
03-06-2023 , 07:42 PM
Quote:
Originally Posted by Andy-Unibet
I sure can. Unfortunately my crystal ball is being serviced just now so you'll have to give me a table alias the good ol' fashioned way by replying here so I can find your account
My username is Th3TaCticiAn

Thanks!
[Unibet] Official Thread Quote
03-09-2023 , 08:13 AM
Quote:
Originally Posted by Dubnjoy000
I am also curious on the answer, tbh, and it did strike me odd as well that RTR skipped its quarterly Unibet race in February...
When Kanaxis asked about the same thing in RakeTheRake's thread, RTR responded with:

Quote:
Originally Posted by RakeTheRake
Hi Kanaxis,

We are disappointed to read your post given that we explained everything to you on Skype.

Contrary to what you say, we have not refused to pay you any rakeback at all.

We have never paid anyone any rakeback at Unibet so it would be difficult for us to “refuse” to pay it to you specifically!

Unibet have always had their own VIP programme. It’s not one of the best in the industry as it is made up of cash, tickets etc. They say it pays up to 65% a quarter but of course anyone would need to play a ton their to reach those levels.

Instead we have spent many years subsidising players with exclusive rake races and rake chases. Our indirect way of paying “additional rakeback”.

We have been running exclusive (only to RTR) races at Unibet since 2008 (possibly earlier but i cant find the sheets!) and continued to do so until October 2021

At that point (some 2 ½ years after you signed up with us) Unibet put a stop to the private rake races and introduced a $35k race split between certain affiliates.

In the last 8 months Unibet have made severe changes to the way they calculate affiliate revenue. This is because they are deducting everything possible promotion wise from commissions. We have been questioning the maths with them since they started doing this and those discussions are still ongoing.

These drastic changes that mean affiliates now get between 2-4% of gross rake in any month. I am confident, that if asked, other affiliates will back us up regards these changes. It may fluctuate slightly here and there but after all costs and taxes this leaves very little for affiliates to give back in extra/secret rakeback to players.

So this isn’t personal against you. It’s just the nature of the industry today compared to when you signed up 4 years ago. Back then we were able to give away lots of our commission. And as any of the RTR regs here would vouch, we have never been tight when it comes to giving back to our members. It’s just not the way we have ever been since we started in 2004.
And when you signed up we offered the "extra" rakeback in good faith and you had 30 months of extra earnings.

We are continuing, alongside other affiliates, to press Unibet for a review to their commission calculations and if things change, then we will endeavour to share more with our players. It is possible that another affiliate is paying 15% of the "net revenue" back to players. It is very easy to put big percentages out there relative to "net revenue" but when you compare those percentages as percentage of actual rake, it's a significantly different picture and that 15% can easily be a fractional amount of the actual rake.

So again, I am sorry that you felt the need to threaten us on Slype to post here, but it is not by choice that we are unable to give you anything “extra”.

Kind regards

RTR
[Unibet] Official Thread Quote
03-09-2023 , 10:33 AM
Hi Andy, asked for some results with support a week or two ago and havent had anything, any chance I could get my NL Cash results from start of 2022 to now?

Alias: NaughtyList
[Unibet] Official Thread Quote
03-09-2023 , 11:29 AM
Quote:
Originally Posted by DSA Stephen
Hi Andy, asked for some results with support a week or two ago and havent had anything, any chance I could get my NL Cash results from start of 2022 to now?

Alias: NaughtyList
Sent
[Unibet] Official Thread Quote
03-09-2023 , 12:03 PM
Quote:
Originally Posted by Dubnjoy000
I am also curious on the answer, tbh, and it did strike me odd as well that RTR skipped its quarterly Unibet race in February...
Hey Dubnjoy000

Hope all good....I think/hope that Kanaxis and we are all good on this for now.

Regards Feb - We didn't even know there was a Race there in Feb!
Just as we had no idea what the March promos were until yesterday!

But rest assured if there were races, our players would have been involved.

Our Unibet contact assured us yesterday that things are changing going forward and so we will find out about promos in the previous month.

We have also heard rumours of an change in the VIP programme. It's well known, as Kanaxis can also attest, that it has never been the most friendly or easy to understand progarmme and doesn't benefit regs at all.

We pray for a fully cash (or close to 100% cash) rakeback type programme!

Anyway hopefully things are on the turn there as they have been one of our favourite brands for a long time.

Regards all

RTR
[Unibet] Official Thread Quote
03-09-2023 , 12:24 PM
Quote:
Originally Posted by RakeTheRake
We pray for a fully cash (or close to 100% cash) rakeback type programme!
You're wasting your prayers, that god does not exist
[Unibet] Official Thread Quote
03-10-2023 , 10:07 AM
i'd settle for a 10% rakeback type programme
[Unibet] Official Thread Quote

      
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