I used to play on Unibet years ago. I tried to log in to my account recently and it said my account had been closed. When I tried to contact support they said they couldnt re open or give me anymore information. I cant think of any TOS I could have broke and have no prior emails related to my account. Anyone else experience anything like this? Really confusing and annoying. Never had issue in 10 years+ of this nature with any other poker sites.

I also asked for rakeback. But now that I've thought about it... We Dutch people don't have to pay taxes in a legal casino... Unibet or any legal casino does that for us! So that would work out about the same, if you're honest and pay taxes. Normally we pay 29% tax in NL. This will end the discussion...

By the way, since today, we Dutch people can no longer play at WPN (ACR).

Hey Andy, im quite busy over the next week or so.

Could I please request an extension to my playthrough bonus?

Screen name.... thefullbull

I've thought about it again... This is only attractive to winning players who pay taxes. Unibet or any online casino that is active in the Netherlands nowadays makes less profit because it has become legal. And that's why I understand we don't get rakeback anymore... And of course the rules of KSA that casinos must adhere to.

I'm on vacation this week so apologies for the slow replies

Can you send me a PM with the email address you used to register and I can check it out for you.

Did ACR give a reason or are the KSA blocking it somehow in conjunction with ISPs?

I added 2 days although it seems you're on pace to do it in the original expiry time.

Hi Andrew,

I just love this. Makes my fish-plays "invisible" to the regs. Now, is the absence of pre-defined by user bet sizing intentional too? It's just a bit of a pain in the @rse to type 2.2 or 2.1 on every single of my 8 tables. I wish we could change the default button of "2" to "2.2" or any other value.

Another question, are you, guys, planning to implement the "swipe to right and left" or "up and down" to go from one table to another on the mobile devices? Instead of clicking on individual tables.

What about the keyboard shortcuts for betting, calling or folding? Would be a huge help to Banzai regs and boots the volume.

Cheers.

I agree that customizable bet buttons would be great but I'm having a hard time convincing the developers. We did do a refresh of what we though the buttons should be for everyone so that it was more in keeping with population and current trends but I've not seen any progress so will chase.

Not heard anyone request the swipe option before. Will mention it to the team. In terms of motions it's not going to be any faster than the widget though and in some cases slower? If you need to go from table 1 to 3, it's two swipes vs 1 tap.

Don't think we'll see hotkeys any time soon.

Thank you for your feedback, Andrew.

Sizing and hotkeys - understood! TBH, these are among some reasons why top regs would hesitate coming to the platform and de-stacking us - the fish.

Now as to the swipe, yes, you are right in terms of number of clicks. However, I multi-table a lot on my phone and not every time both of my hands are available (now, now, don't assume what I do with my right hand - I smoke, I carry bags, I drink coffee etc.... ah who am I kidding, come at me trolls). I attach

As you can see on the images, it's hard to play with one hand - swipe would be a huge help. But, again, I understand that it might not be a priority, just wanted to make my life easier.

Another Q: HUDs, trackers are not available, but can we take notes on the players in, for example, Excel and use these notes during play?

Hello , bough some tickets in the store and didn't play for the past week , would it be possible to revive them ? My name is Joy20 .

I'll raise it internally. I very rarely use mobile clients on competitors sites and it's normally a one table end of MTT session scenario so it's not something I've every personally had an issue with but I can see it might be easier than the widget if it's not in a convenient position

Excel, notepad, a physical pen and paper... they all don't interact with the poker client and are available to everyone so no issues with manual note taking.

That was silly wasn't it Added bonus points for the expired ticket.

Your customer service sucks!

I was playing at Unibet and in the middle of HANDS/POTS, PLAYERDISABLED appeared on every table and kicked me out of the middle hands while I had money in those pots.

So I went to customer service and asked why this had happened.

Customer service answered that I had racist nicks and my behavior is racist towards players... ( but how my behavior is racist if can't even chat with your client to other players?)

Also, I give a few examples of nicks I used and I don't think that they are even racist at all:

WhiteSomali, JewHunter, GipsyCurse, ChineseMouse.

If those are racist then similar nicks; Albino, RussianHunter, etc should be racist. I saw also much worse nicknames used by other players......

I do admit I had 1 nickname that was racist but I changed it fast after realizing that.

Also when I asked what nicknames are racist your customer service dint answer anything related to nicks in my case.

Usually, other sites are giving warnings for inappropriate nick, and don't close your poker client if the middle OF ****** POTS!!!!!!!!.
So please change your policy with these changes above before closing the account give a warning first! It's good that I dint play plo100 or plo200 I would be even more furious.

And before anyone read this and starts saying that I am racist I want to say no I am not. I have many friends of another ethnicity, blacks, gypsies, Arabs, etc. Also living in Finland as Ukrainian/Russian, I know how some Finnish people are racist towards us. Also, racism is between your ears!!

Like really change your policy and give a warning first and tell what someone has done wrong and not CLOSE CLIENTS IN MIDDLE OF HANDS!!! They already did reopen my account but your policy is outrageous.

No other poker provider has ever closed clients in the middle of hands they give a warning first. And no compensation or apology whatsoever.

I must say after how you handled my case I don't feel safe with my money on your site. That you don't give any kind of warning before handling minor cases like this.

It was , it was ) Thank you a lot !

If you are not trolling and really believe that I feel bad for your parents because you are that stupid.

As I said racism is in your head. Also, I recommend you to check out the dictionary for racism.

Based

** clicks fingers together **

No sir, you suck. The customer service team did everything I asked them to do and they did it promptly upon you contacting them.

It happened because I disabled your account after receiving a complaint about your JewHunter alias.

8.5 The Account Holder must respect the following rules of behaviour:

g. Create a username in good taste – Unibet or the game provider reserves the right to change the username if this rule is not respected;

i. Exchanges with the others players shall not contain any illegal content, including: (i) pornography or sexually explicit content; (ii) incitation to any kind of hatred, notably based on race, ethnic group, gender, religion, or sexuality; (iii) pejorative terms about illness or disabilities; (iv) promotion, encouragement or facilitation of antisocial behaviour; (v) discrimination or encouragement to discriminate against any social group, or exploitation of vulnerable sections of society; (vi) gratuitous violence, or promotion, encouragement or facilitation of violence, terrorism or others activities that pose a threat to national security; (vii) promotion, encouragement or facilitation of illegal activities; (viii) misleading representations or defamation; (ix) promotion of tobacco, alcohol and drugs; (x) promotion of the tobacco or armaments industry; (xi) any content potentially detrimental to Unibet.


While these might be under the Chat section of the terms and conditions you agreed to, they do extend to aliases in the poker client as they interact with other customers.

Whether you personally feel an alias is racist (and I'm going to include derogatory, discriminatory, inflammatory and any other term you choose to use here) or not and having the common sense to not choose an alias out of the millions of combinations possible that could be considered any of the above terms by the general public are two different things. What possible reason could you have to choose JewHunter as an alias other than to try and trigger other players?

If you see aliases you feel are breaking the T&Cs then you should report them. I looked up the two aliases you referenced and Albino is on an account that hasn't been used since 2017 and RussianHunter doesn't even exist because it's too long.

This is direct from the poker back office:

Alias
N11GGER

Create date
14/12/2022 18:13

Last activated
15/12/2022 11:31

How did i take you nearly 18 hours to realise this alias might have been seen as racist by other players? You knew what you were doing and it probably took you a few attempts to get around the black list before you found a variant that could be created.


Based on the above, did you need an explanation?

You got your warning when you registered with Unibet and confirmed you read the terms and conditions. You shouldn't even need a warning, it's just basic human decency to not be a racist dick.

No, I will not. Nobody needs a warning about this. Nobody is accidentally creating racist aliases. As long as I work for Unibet, if I find an account with multiple racist aliases, it'll be disabled instantly regardless of whether you're play one table of NL4 or every high stakes MTT running.

How do you know how other sites handle racist usernames? Do you have previous for this on other sites? Not really helping your "I'm not racist" defence are you?

You're not going to get an apology, and if anything, you should be the one apologising rather than ranting about compensation.

For transparency, you lost 60c over the 5 active hands.

All of my above questions are rhetorical by the way. This won't be a debate and I don't care what your answers to the questions would be. Play nice or you won't play at all.

Okay, after you I gonna apologise for my the end! I want just to make you clear I was really furious that my game was shut down in the middle of my hands and Finnish customer service dint explain to me that fully as you have done. My apologies once again. Next time I gonna go straight to English customer service rather than Finnish.

Hello

I am a dutch poker player and currently not playing unibet only because there is no rakeback programme and on another legal site (gg) there is..

I asked GG support why they are allowed to offer a rakeback programme and other sites claim they are not..

I got this response after being redirected (its short because gg support isnt that great):

Fish Buffet is not considered a loyalty bonus and is currently unlikely to undergo any changes.

So my questions are:

Why cant Unibet offer a rakeback programme that is not considered a loyalty bonus like gg?

Is Unibet aware that they actually can offer a rakeback programme to Dutch players?

See https://www.casinonieuws.nl/online/k...s-is-verboden/
Then there is slightly conflicting one from KSA here: https://kansspelautoriteit.nl/nieuws...ngvolwassenen/

It's a matter of interpretation really and it's my understanding we can't just contact KSA and ask them to confirm whether a specific setup is compliant or not (how it is in other markets as well).

GG saying fish party is not a loyalty bonus is of course silly. They even have it under the loyalty tab on their website and you obviously do get rewarded for being loyal, there are time limits etc. I assume they meant to simply say it is considered compliant due to their interpretation of the NL bonus regulations/definition of loyalty.

So yes, we are fully aware of what everyone else in the market is doing and I'm honestly surprised that GG still have fish party live. Maybe they have a contact at KSA, so they've been able to get confirmed that their loyalty system is okay, or they're simply willing to gamble, given the great opportunity in NL and being the only operator with a poker loyalty system. Until there is official confirmation that progressive payout/tiered loyalty systems are okay, I'm afraid we won't be offering anything in NL.

Outside of their notorious dubious past before the DNegs signing made them the #1 site in terms of traffic, they are still not cracking down on USA#1 players using VPN's, so I wouldn't exactly use GG as some sort of industry policy golden reference... My 2 cents

First off, its quite strange you cannot contact the KSA to ask whether a certain bonus/programme is allowed or not. Its their job to make the rules so they should be the only party to answer questions about this.

And the same goes for the links you provide. The first one doesnt hold up in any legal way, its a piece of journalism. The second one is in fact on the KSA website.
So even if they are contradicting the KSA one is the only one anybody should care about.

And the fact that GG hasnt received a warning yet kinda proves that they are compliant to the dutch regulations.. I wish more sites just followed the KSA site instead of an article on a casino news website..

edit: btw unibet does offer playthrough bonus to dutch players. This is also a loyalty bonus because there is a time limit, you need to pay rake to clear it etc...
If this is allowed why wouldnt a normal rb programme would be disallowed?

I'll take this one because it's the easy bit and the rest of the conversation is just going in circles.

All players get a single playthrough bonus one time when they register and choose a sign-up offer that includes poker. I believe this is the same for the ipoker skins and GG and because it's flat and equal for all it's allowed under the KSA rules as far as I'm aware.

Guess you missed it but the article is based on a letter/notice from KSA which we also received. So it's no less official than the second link.

That GG haven't revived a warning yet, that really doesn't prove anything. Poker is always the last product to be looked at by regulators (together with bingo).
To add to what Andy said, every single local jurisdiction we operate in has a very clear separation between welcome offers and all other campaigns.

+1

GG does not give a flyin phuck!!!

They r here 4 a good time not 4 a long one!

I didnt miss anything, i read the whole thing multiple times because it affects me very much.

But a casino news website article interprating a letter from the KSA and an article on the actual website of the KSA are equally official ???

I understand unibet doesnt want to break any slightly ambigious rules but that statement is just utterly ridiculous, example:

legislation: stealing is illegal
online website: we interpret the article as stealing is legal
is the 2nd one no less official than the 1st one? Of course not, the first one is the only that matters and stealing is obviously illegal. No matter what website claims it is legal, no matter if they have received the same letter.