Jami is aware.

Regarding point 2, I'd agree with you if I were a profesional poker player. But because of my job, I rarely have time to play in the week so that leaves me only the weekend. Take into account hobbies, family time etc... it gets tight fast. The same applies for going on vacation. I went this summer on vacation for more than 2 weeks to a place with very bad or non-existing internet connection. Also, I just wanted to travel on my vacation days. 14 days is a bit short in those cases.

But I get it from a business point of view so I don't want to go into an endless discussion here.

Is it possible to revive those 3 lost 10€ UO tickets please? I'll buy you a beer, or two if I ever get there.

In your specific case, I'd suggest not having as many tickets on your account

I'm not going to revive the tickets for you. You already have 4 notes on your account in the last 12 months for ticket revival and an extension so there has to come a point where we say "use them or lose them" and this is that point. As an example, your ratio of using €50 tickets in qualifiers compared to exchanging them to €10 tickets is 15:1 as far back as the BO will go and 4/5ths of your play in the last month or so is purely flips and exchangers. You're also maxing out the allowed tickets defined in the exchanger rules so you're creating this problem for yourself really.

You're obviously free to use tickets however you want but we have to make sure qualifiers hit GTDs and that there are enough tickets being generated at the higher levels, where the costs are higher, so I line has to be drawn at some point.

It's already exceptional that Unibet does it every now and then! People should also take responsibility and not think that everything is free and easy. That just makes us humans more narcissistic and stupid! Unibet has still the best support in the gambling business.

Anybody else having issues login in? I put in my user name + password, it loads up, and returns endlessly to the login

Site-wide issue. Some DB maintenance didn't go to plan. Should be resolved now.

Hey Andy I have asked support for my 2022 25nl results last Friday and this Monday both times I was told they would be sent soon but haven't received anything yet, any reason it would take so long? Used to be very fast

Shouldn't be any reason. Can you give me a table alias so I can check your account and which agents were involved in your contacts please?

AlwaysLucky6 and can't remember the names of the agents but thank you

Cheers for getting it sorted Andy

hi, is there any way to import my hands into pt4?thanks

Nope

absolutely no way to check my results by stake on the website?

You can ask CS for a report based on the timeframe you'd like and you'll get Hands/Flops played, Rake, buy-in & buy-out amounts and P/L for every stake played every day.

can you tell me exactly how do i do that?thanks

https://unibet-en.helpsite.cloud/home

Pick almost any topic and question and under the answer there will be a Contact Us button. It'll then show a live chat button. You can ask any of the agents from there for your results.

Hi Andy,

I have two things I'd like to see a bit different:

- There are some situations where there is a notice at a player of "zzz" to indicate this player is sit out. Though for some reason this player still have an option to participate in the hand. How is that possible?
- Last weekend I was playing an UOS-MTT when for some reason the tournament went on a break (the clock started already), even while I was still in a hand. How is that possible?
Below you find the screenshot:



Hope you can do something with these suggestions / improvements.

Oh yeah, please add more MTT's and Unibet series for the future .
I really liked the structures of these series!!

Thanks a lot & wish you the best!

1. Could be a slow updating icon after they've sat back in after the hand started or some other visual bug. Hard to tell without seeing a video example.
2. The 6 minute break starts at xx:55 regardless of the state of play on tables. It doesn't wait for all hands to complete before starting the break like other sites. It's always been like this on Unibet.

1. I understand, but also hard for me to upload a video. Maybe you can take a look into the software if there is some kind of bug? I think it is relevant to the hand if villain is sitting out or already back, but at a point where the notice of "zzz" remains. But that's just my two cents
2. Ah okay, didn't know that. Didn't notice it before until last weekend. Good to know, thanks!

Login config has changed for the community and they've not decided if they'll apply the change for DE.

Hi Andy,

I have gotten this ticket for a 2K freeroll for the UOS for playing 25 of them, according to the website it should be running tomorrow at 1900 CEST. But i don't see it....

I am assuming it is region locked for us, can you unlock for us please.....


Kind regards,

HensiePensie

Should be sorted today

it is, thanks!

There were some server issues early this morning due to another round of DDOS attacks. Tournaments (Hex/SNG/MTT) were paused and new game creation disabled. The ISP Relax use are also having issues so they're unable to cancel the paused tournaments and re-enable game creation at present. Cash games continue to run fine.

Paused tournaments will be refunded as per the cancellation policy.