hey guys!

do you remember there were some emails sent out to ratholing guys and they were whining?! since then i can surely tell there is one guy on my limit who stopped doing it (and instead of MSS he is playing BSS now).
ofc hard to tell from a player point of view how many changed their play cos most ppl change their alias but i still witnessing some ratholing at the tables.

and here is my question: how some of them can remove chips from the tables without even leaving it?? i have seen this in the past and i was always wondering!

so i think there is some effect of those emails but not really game changer!
i hope the sofware can handle it as soon as possible.

Hello Andy,
I've been playing on Unibet for a few weeks now, and although I generally enjoy playing there I got a few things that I would like to see added or changed:

1) As a German player, I can't table select, but get seated at a random table. Could you please add a setting for a minimum amount of active players at a table? I often get seated at the same tables with just one or two other players again and again. I'd much rather wait for a few minutes and be seated at a table with more players instead.

2) I often see players that just lost their entire stack sitting out without rebuying until they are being removed from the table (which seems to take forever). Is there a way for you to prevent this? Like, remove players immediately or at least sooner if they do not add chips to their stack? If this would happen very rarely I wouldnt mind, but so often players with no chips are blocking seats that I find it really annoying.

3) The bet sizing buttons are really close to the check/bet/raise/fold buttons, and I already accidentally checked a few times when I wanted to just change my bet size. Nothing too expensive so far, luckily. Turned down my mouse speed for now, and hope this helps, but still think there should be at least a little gap between the buttons.

Are programs allowed to add a RNG to your table?

Oh, and can you tell me how that panic button (24 h selfban, guess this could also be a German-only thing) in the Windows 10 Unibet software works? The button that is implemented on the website says you have to click it for three seconds, but there's no info like that in the poker software, so I'm kind of scared of accidentally hitting it. The replay button is also really close to the panic button, so if it's one-click there's a real danger of accidentally locking yourself out.

Agreed, this can be annoying.

this is the same fro everyone on UB

+1

i haven't misclicked yet but i see your point!!

Good to know. It's mandatory for German players now because of some new regulation crap. Like, on PokerStars, German players get seated randomly, while everyone else seems to still be able to choose a seat manually. I don't get how this is supposed to protect German players as long as others can still take advantage against them.

If it's for the whole player pool, at least it makes some kind of sense.

Still would be nice to be able to set a minimum number of players, so you could join a full table as soon as someone leaves a table. Headsup or 3-handed is just too stressful for me, especially if I'm playing against regs.

I think I'd be against a minimum number of players toggle for players. With the size of player pools the best way to get games going is just to start when ready to go. The games seem to fill up within 5 or so minutes most of the time anyway.

We will be introducing software changes that will minimise the ability to rathole in future. ETA as always with these things is TBD.

I'm glad to hear the emails are having some positive effect. I'm not sure if any reports have been run since they were sent out to see how much of an impact it had but it's worth nothing 25ish players received the email, it wasn't a huge sendout so it was never going to create any sweeping changes.

The loophole where players can rathole without appearing to leave the table will be closed as part of the upcoming changes.

These have mostly been answered already but just to confirm:-

1. Our cash games have a blind lobby for everyone. Will comment on min seating option below.

2. As mentioned below, that loophole will be closed in future

3. There is a table redesign in progress at the moment so this may free up a little space to move these buttons away from each other. I will check with the product manager.

Official response is that if the program interacts with the client in any way it's forbidden. I think an RNG falls into the same category as table tiling software because there isn't much difference between you having a program overlay on the table and you just having Chrome open with a web based RNG.

I'm aware Jurojin has that feature but was under the impression it couldn't be used for Unibet tables. Is it this you're referring to or another program?

It's one-click as far as I'm aware. I've only seen a handful of CS reports since I started where customers have contacted us regarding mis clicks and that included the Swedish market, who have had the panic button for some time in the same position. No matter where it is on the table there will always be the opportunity for mis clicks if you're doing multiple tasks.

I'm in agreement regarding setting a minimum required players before seating. I do think there are ways we could improve how the seating works so more tables have more players more often but I don't believe there are any improvements planned in the near future.

Yes, I added the RNG feature yesterday and as I was setting it up across sites I found out it was working for Unibet as well so turned it back off as it seemed like the kind of things that might not be allowed. I asked Jurojin and my impression is they will disable the feature for certain sites if not allowed (you cannot use it on GG for example), but leave it be unless they are told not to. I don't really care much either way but just want to either be told it's not allowed so they can disable or that it's allowed so I can turn it on

I'll stick my neck out and say it's fine just now. There really isn't much difference between you having it active on another sites table side by side with a Unibet table and using that RNG to make a decision so I really don't see what harm it does having another one on the actual Unibet table.

I'll bring it up in the team meeting tomorrow so things may subject to change in the future.

No more double trouble freerolls?

It would be really nice if you could change that to a slider or so you have to hold the mouse button for 3 seconds.
Also, it seems like PokerStars has removed the selfban button completely from the tables. They only show it in the lobby. So maybe it's enough for the regulation to just have it in the lobby (but remove it from tables and hand replays)?



Regarding another topic: Is there any way to use the 6€ Cash ticket from the rewards program on any limit higher than 4NL? I'm playing 10 and 25NL right now, but it doesnt seem possible to use this ticket on any other level. Unibet also would make much less rake if I start playing 4NL instead of my usual limits, so I don't really get why you include a bonus that limits you to a very small limit. IMO it would make much more sense to just replace the cash ticket with a normal bonus.

if you go under 50bb with any CG ticket and you leave the table the remaining amount will be added to your balance. (cos the min BI is 50bb)

so if you kind (as me) you can donate 4.01€ to the bois on the lowest limit and keep your 1.99€. i do it always only takes 2-5 mins and someone at your table feel really good to meet a "giant fish" who is openshoveing/openraising 38bb (with 3.51 stack) and folds to a 15bb+ raise AI

it is a win win situation for everyone!

otherwise i agree there is not much sense to give these BS rewards. luckily we do not need to be bothered with these kind of rewards in the future cos some new reward program is on it's way. (it has been postponed but still hope for the best)

They have been replaced with this https://www.unibet.com/promotions/po...replay-rewards

I'll be honest and say I don't know what the regulations state regarding where and how the panic button should work. If different sites are doing different things 'd suspect that means the regulations are vague at best. Our legal team will always lean towards the cautious approach so I don't think we'll see any chance soon, especially when actual mis-clicks appear to be very infrequent.

The new loyalty system was due to be released on April 1st and would have removed most of the payouts that were annoying for customers. Unfortunately it'll probably be Q4 at the earliest before this is launched so we're stuck with these payouts for just now. There isn't much point in doing any work to change them at this point.

The only other stake a €6 ticket could be used on would be NL/PL10 but then we'd be sending all the players into the pool with one short stack which isn't great for new players.

I've requested Jurojin remove the RNG feature from the program. This is purely to protect against any misconceptions that there is a HUD available for Unibet. It may sound silly and we have no issues with you using anything else as a RNG but as it's such a small thing we decided it was better to not have it and cause no confusion rather than it existing and possibly causing an issue.

Any plans to add BTC as a deposit/withdraw method down the road?

hey!

back to this. i was thinking a bit and realised that on most other pokersites the placement of the betslider and the betsize buttons are differrent. and this would be a good solution to you too.

so you should put the betsizing buttons on top (next to them the amount in BB/€ as it is now) under this the betslider and on the buttom the action buttons.
this way it is nicely separated. can't be coincidence that others use this desing. thb i never ever use the slider anyway but it can be a useful dividing the buttons

I've not heard anything and I think there are a number of legal and regulatory issues that would prevent it being happening any time soon.

Good idea! Will pass it on.

@Andy-Unibet:

if the idea gets through while rearranging that area it would be really nice to have at least one more betsize button.

and thx 4 passing it on!

I just updated to the newest version of the software (Windows 10), and now it keeps freezing immediately & getting terminated after I started it. Already tried uninstalling and reinstalling, any other suggestions how to fix this? As noone else posted about this before, maybe it's just me?

sry no clue how to help you. working well for me.
the back of the cards looking fine now!

When you did a reinstall did it ask you to update the client internally? If so, the new version of the installer hasn't been uploaded yet. It's normally some point mid to late afternoon.

I had no issues testing the update on my personal laptop on Windows 10 and have only seen a single report so far of the same issue you're having.

no, it did not ask me anything. In Windows Programs it says it's version 3.7.0, is that the updated or the old version?

3.7.0 is todays release version number. Can you try clearing cookies/cache from any browser you would have used to log into the main site and do a full reinstall to a different location please.