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12-14-2014 , 05:54 PM
hi Andrew

Could you exchange my €4 MTT ticket to €4 NL Holdem ticket?

alias:bls4

thank you
[Unibet] Official Thread Quote
12-15-2014 , 09:05 AM
Hello

Can you please exchange my 4x 1eur MTT tickets to 1 4eur ticket?
username: valsoray

Regards
[Unibet] Official Thread Quote
12-15-2014 , 01:44 PM
Hi Andrew,

Is it possible to extend my double trouble ticket? I unfortunately can't make it tomorrow.
Alias: Tommilio
[Unibet] Official Thread Quote
12-15-2014 , 05:37 PM
Andrew could you exchange my 2x50€ UO ticket to 10x10€ UO ticket???

And could you extend my bonus???

alias:AGENT66

tnx
[Unibet] Official Thread Quote
12-15-2014 , 06:27 PM
How I wish this promo was already over...

Every time it gets close to a milestone hand every reg opens a million tables making games super annoying.
[Unibet] Official Thread Quote
12-15-2014 , 06:45 PM
Hi Andrew,

Can you change my 4x €10 SNG tickets into 4x €10 MTT tickets?

Alias: LOLCASHAMENTS

Ty!
[Unibet] Official Thread Quote
12-15-2014 , 08:00 PM
Not sure if someone wrote about this already but the software freezes every now and then when opening new table. All tables go black and the software closes itself. This only happens when trying to open new table. I have tried with two computers and it has happened with both. I have played here since last summer a lot and this never ever happened before. It started somewhere in december, not even in the beginning of the milestone promo.

This has nothing to do with CPU lag because non other program does have even 1ms lag when it happens and my computer should be able to handle it (and sometimes it does handle it, and before it did handle it).

This has costed me a lot of money already not sure if I can ask refund. Andrew is any other reporting this and are you looking into it already?
[Unibet] Official Thread Quote
12-15-2014 , 09:13 PM
Quote:
Originally Posted by biggiepantz View Post
Not sure if it's cool to ask in this official thread, but what are people's takes on the rake? Because it's not low: https://nl.unibet.com/help/products/...oker-at-unibet. The site seems beatable enough, still.
So I'm finally getting somewhere with a decent cash game strategy, having spent all weekend trying to get one. Kind of excited I might be getting there. Unfortunately depositing isn't an option at the moment so I'm forced to play elsewhere, where I have received a free bonus. Have played 4.5k hands of 4nl on pkr over last 2 days, and am minus -$10.00 ; why do I mention this, in this thread?

Because I remembered someone asking the above question. I have paid $43 in rake!!! I know this would never happen on unibet. So yes, I think the rake is low here, in comparison.



Can't wait for a few weeks time if I've managed to survive the rake on the other site, and profit with the bonus - and I can move back.

Last edited by SuddenlyGood2; 12-15-2014 at 09:19 PM.
[Unibet] Official Thread Quote
12-16-2014 , 01:24 AM
can you please make the fonts for name,bet and total pot bigger and clearer on small size table, or put an option so that the user can choose the font size/ font type
thanks
[Unibet] Official Thread Quote
12-16-2014 , 03:46 AM
Also can you please change my single 50eur UO ticket to 5 x 10eur UO tickets, if possible?

username: valsoray

Regards
[Unibet] Official Thread Quote
12-16-2014 , 02:20 PM
Andrew come back, we miss you
[Unibet] Official Thread Quote
12-16-2014 , 04:05 PM
I would like to be asked to confirm a MTT registration (with visible money amount). Everyone else makes it, you too. But only on SnGs.

===============
Now it's:
Lobby -> register -> "You have been registred.." (without mentioning money amount)
I want:
Lobby -> register -> "Please confirm your registration. You will be charged with xxx€" -> confirm/pay
==============

Of course it's my fault but I played an 25€ MTT insted of an 1€. Okay no problem but please fix it (and other MTT stuff, too).

Quote:
Originally Posted by immortalpinguin
Andrew come back, we miss you
+1. Or +101 or Like. Something like it.

Last edited by takman; 12-16-2014 at 04:10 PM.
[Unibet] Official Thread Quote
12-16-2014 , 06:17 PM
I'm posting on my regular account so that I don't lose track of what I've already read: I'm alive, but took Mon/Tue off. Lots of long posts tomorrow.
[Unibet] Official Thread Quote
12-16-2014 , 07:18 PM
Hi,

I have 25 worth of various tix. Can I just get an NL25 cash game ticket for them? Sorry for being unclear of the rules, new to the site and this thread is long!

UID OnlyAlways
[Unibet] Official Thread Quote
12-16-2014 , 08:31 PM
Hi Andrew,

I achieved 1.25kk points and I got the Unibet Open Package. Could you exchange it for 5 NL200 and 5 PLO200 tickets?
My current alias is: HeyVickyHey

Thanks in advance
[Unibet] Official Thread Quote
12-17-2014 , 12:11 AM
Just woke up, managed to play a few hands after that i got the folowing message -> This table is paused.
All tables get paused, no more cards and everyone leaves ...
[Unibet] Official Thread Quote
12-17-2014 , 06:50 AM
There was a server restart at ~4am today. This was to do two things - firstly, there's a client release today. Secondly, we have doubled the payouts for every 100 thousandth hand from now until the end of the milestones promo (millionth aren't included). This is to say sorry for the various technical troubles we've had lately.


New features:

- January Mission implemented (Desktop only)
- New Player Mission implemented (Desktop only)
- New players now get 4 freeroll tickets
- Q1 Challenges implemented along with all the new features
- Challenge history added to the Hand History page
- Discardable Challenges implemented
- 3 new playing card avatars added unlockable through Q1 Challenges
- Upcoming bonuses can now be seen in the client
- MTT support for iPad


Bug fixes and improvements:

- Made it possible to bet/raise by typing a necessary sum and using Enter key (Desktop and Web only)
- Made your folded cards much more transparent
- Table tiling feature now takes the taskbar into account (Desktop only)
- Made the Hand History page to popup when trying to access it from the table (Desktop only)
- Added a notification informing when a player is topping up
- "Old" loading screens are back
- Fixed an issue causing an error message to appear when accidentally double-clicking on the "Cash" or "Ticket" button when joining the 2nd SNG right after finishing the 1st
- Fixed an issue causing MTT hand history to open when accessing it from a SNG table (Desktop only)
- Fixed an issue which made it impossible to join a multi buy-in tournament with 1 buy-in using only 1 ticket
- Fixed an issue causing the table not to show up-to-date MTT info unless the tournament lobby was open on the background (Desktop only)
- Fixed an issue causing table action to freeze when not having Internet for 45 seconds or more and getting it back (Web and iPad only)
- Fixed an issue causing the specific tournament lobby not to show the 1st blind level before MTT has started


Obviously there's quite a backlog for me to get through and I'll do that later today.

Last edited by UnibetAndrew; 12-17-2014 at 07:13 AM.
[Unibet] Official Thread Quote
12-17-2014 , 10:45 AM
Quote:
Originally Posted by susiria
HI Andrew change my tickets into 4x4 sng TY
Quote:
Originally Posted by susiria
le_gingembre
Sure, done.

Quote:
Originally Posted by biggiepantz
Not sure if it's cool to ask in this official thread, but what are people's takes on the rake? Because it's not low: https://nl.unibet.com/help/products/...oker-at-unibet. The site seems beatable enough, still.
It's the lowest of any site in the world at NL4 and NL10 - it's about a quarter the rake compared to iPoker, say.

It's true that we rake a bit more at higher stake games. I want to rake roughly the same amount in terms of bb/100 at each stake. The rest of the industry rakes a LOT more at lower stake games than at higher.

The reason I want to do that is that I want people to move up. If we rake less at NL10 then more of them will graduate to NL25. They will stay alive longer, we will then rake them more normally there, and the games will be much softer. Seems to me that this is a win all round.

We also give quite a lot more back to lower end players than any other site. Again, this is because we think it keeps them alive longer - that is the purpose of almost everything on the site.

Quote:
Originally Posted by SuddenlyGood2
The reason i just logged in here into the thread is to say I think it's pretty amazing how far Unibet has come in such a relatively short period of time. From the day you launched to today you have invented a completely new poker platform, not only this which in itself is no mean feat, but you have created a successful platform.
Thanks for the kind post, I'm glad to hear you're enjoying the site. I linked your post to the Unibet/Relax group chat (Relax are our developers).

Quote:
Originally Posted by SuddenlyGood2
At a future release providing you can switch them off if you want so you don't see them if you just want it like it is now, I think some basic interaction would be great. Maybe a selection of fixed things you can say like 'Good luck' - 'ready to go' - 'I'm taking this down' or things like that. I think this has scope for gamification too, you could reward extra speech phrases to players who reach certain levels or get accomplishments and this doesn't directly affect play so players that haven't unlocked every phrase wouldn't be at a play disadvantage.
I like the gamification side to this. And it'd be quite fun to have a tournament where, for that tournament only, everyone had a frog avatar and all they could say was "ribbit", or something along those lines.

I played a bit of Hearthstone. It has a limited chat system where you can only say "hello", "well played" etc, and people still use it to troll each other. I think it might be too hard of a problem to overcome.

Quote:
Originally Posted by SuddenlyGood2
Finally it's great that the site is evolving and I hope this continues, I imagine eventually this will slow down when most of Unibets vision has been achieved, but for those of us that have been playing on the site a few months and enjoy it, it's really great to watch the next big idea announced and then see it implemented in the site.
I think this'll take a long time. We've got a pretty firm roadmap for the next 3-6 months and there's an absolute ton of stuff we couldn't fit in. It's much easier to come up with good ideas than it is to implement them.

Quote:
Originally Posted by SuddenlyGood2
The one thing I'm really looking forward to is Android support, but I know that'll arrive eventually.
We should have Android tablet support for the end of Jan, if QA goes well. Mobile depends on what we can display properly, so we shall see.

Quote:
Originally Posted by SuddenlyGood2
Apart from the chat idea i mentioned and android support one other piece of wish list feedback that probably would be super easy for developers to implement is volume control. I know you said you don't play with sound - but unibets sounds are really cool and I like playing with them on, problem is if I want to listen to music while playing they are a bit loud, would be nice to be able to volume control them separate to your main system volume.
What happens if you have the volume maxed on the music app? I'm trying to get a feel for whether the sound is too high normalised to the system sound or not. I think that adding a control might make the table too complicated - this is an area I'm pretty worried about. I think we need to rationalise it a bit at the moment, so that we have groups of dropdowns or similar.

Quote:
Originally Posted by lbranco9
Hi Andrew i was blinded out on this PLO tourney id:853531 because i couldn't take any action. I closed the lobby many times but it didn't worked the table opens but is frozen.
"WhiteWolf5"
I'm sorry to hear that. Could you contact regular support please? They have more manpower (lots) than I do (1). I don't want to handle the first instance of refund requests in this thread.

Quote:
Originally Posted by For Sjovt
I like your client. I think avoiding HUDs, anonymity from tracking etc. is a part of online poker's future and a great way to separate you from the pack.
I'm glad to hear you're (mostly) enjoying it.

Quote:
Originally Posted by For Sjovt
I have read that you don't allow hotkeys or any scripts because this makes poker bots easier. Well, as a statistician who has done a fair bit of artificial intelligence work (machine learning) I can tell you that anyone who can make a +EV bot, can certainly make a bot that uses the mouse to perform auto actions and not hotkeys.
I guess a better reason is that I'm worried what'll happen if we make it easier to play more tables. I think this could work better with a lower table cap. I pay quite a lot of attention to the ecology of the site and one way to counter-act the games getting tougher would be to reduce the table cap. I don't want to make it that the cap is 6 or whatever as then people will multi-site. But having it at 12 might be a good compromise between usability and ecology.

As for bots - I am prepared to bet quite a lot that there're things you can figure out from button and mouse presses that are hard to fake. It's not going to be an insurmountable problem, but it's going to make life harder. I think that ultimately all we can do is make it much harder to run a bot on our site than on our main rival's (whoever that might be).

We do do other things to detect bots though: I don't want to leave anyone with the impression that our only method is to look at people clicking mice.

What kind of machine learning have you done? I spent some time evolving a poker bot with a friend for fun, with genetic algorithms. We never turned it loose on a site of course. I think that the set of skills it took to build that weren't too related to understanding fraud prevention or bot detection, asides from what any smart person can figure out pretty quickly.

Quote:
Originally Posted by For Sjovt
All in all: allow hotkeys and see your user numbers and ratings go up. Get better more sophisticated ways of protecting your site against bots. Otherwise, you will get a bot infestation at some point.
Quote:
Originally Posted by biggiepantz
A simple 'hotkey' I'd like is: if I type in an amount I want to bet, I'd like to bet that by clicking enter after.

Thanks for your answer SuddenlyGood2.
We added enter-to-bet today. I think that one was definitely a no-brainer.

Quote:
Originally Posted by LuhankaDonk
I'm not really buying the CPU lag explanation. A while back during the PLO Jack of Diamonds campaign, I 12-tabled PLO and the client was taking 13% with around 85% left for the System Idle Process. Now 8-tabling took roughly the same.
The milestone counter appears to slow everything down a bit. How does it look if you hide the counter on tables and don't minimise the lobby?

Quote:
Originally Posted by LuhankaDonk
As for the rake, getting past PLO/NL25 with proper BR management requires a hot streak. If there'd be HEM/PT-stats, I'd probably pass out after seeing the Rake column.
I think this is a problem for PLO in general and it's something I've spent some time thinking about.

I don't think it's such a problem for NL25 though. We rake pretty much the same in terms of bb/100 at NL4 to NL200 (NL400 is a lot less as the cap is hit much sooner).

Quote:
Originally Posted by LuhankaDonk
Nevertheless, I prefer the client over any other on the market. It's super simple and it has all the features needed for a good gaming experience. Keep up the good work!
And I'm glad to hear you're enjoying the site too.

Quote:
Originally Posted by kanuma
hi Andrew,
i have made 200k points and got a 50 bonus.
i still have my starter bonus and i cant see the 50 bonus.
how long is the 50 bonus avaibely ?
perhaps you can change it that i can first clear the 50 bonus ? and then the starter bonus again.
nick:CANUMA
It'll start once the welcome bonus expires/is cleared. It won't start expiring until it has started. In the update today you can see which bonuses are forthcoming.
[Unibet] Official Thread Quote
12-17-2014 , 11:19 AM
Quote:
Originally Posted by dikosz
Hi Andrew,

Could you extend my welcome bonus please, thank you?

My alias is: forestwalker
Sorry, I was too late. I credited you with a new one for a similar amount to what you had left. It's in the queue for when you finish your current €50 one from Challenges.

Quote:
Originally Posted by AGENT66
Andrew could you exchange my 3x50€ UO ticket to 15x10€ UO ticket???

And could you extend my bonus???

alias:AGENT66

tnx
I was late for this one too - I see you used one of the €50 UO tickets so I did 10x €10 instead. I extended the bonus.

Quote:
Originally Posted by Aston07
hi Andrew

I reached 1,25kk points and would like to exchange the package for 14x100NL and 3x200NL tickets.

thank you

Aston07
Quote:
Originally Posted by tfsantos
Hi Andrew,

I achieved 1.25kk points and I got the Unibet Open Package. Could you exchange it for 5 NL200 and 5 PLO200 tickets?
My current alias is: HeyVickyHey

Thanks in advance
I will exchange packages if people have won one already via satellites. In other words, I am only doing this for people who have won a second package.

One of the reasons that I can make the 1m -> 1.25m step so valuable (it's 100% RB for that step) is that we get extra value out of the Unibet Open. If I can't use that value, then the step becomes uneconomical for us.

Quote:
Originally Posted by bls
Could you exchange my €4 MTT ticket to €4 NL Holdem ticket?
Sure, done.

Quote:
Originally Posted by quechecker
Can you please exchange my 4x 1eur MTT tickets to 1 4eur ticket?
Sure, done.

Quote:
Originally Posted by Tommilio
Is it possible to extend my double trouble ticket? I unfortunately can't make it tomorrow.
Sure, done.

Quote:
Originally Posted by Joschka
How I wish this promo was already over...

Every time it gets close to a milestone hand every reg opens a million tables making games super annoying.
Yeh, I think that if/when we do this again (250m anyone?) it needs some changes. For a start I need to make the penalty much bigger for seeing fewer flops. I also need to make it much more obvious what that penalty is. It's +EV for people to open lots of tables if they haven't played in the past hour, and I want to get rid of that. It might also be a good time to add a table cap, even if just for the duration of the promo.

Quote:
Originally Posted by immortalpinguin
Can you change my 4x €10 SNG tickets into 4x €10 MTT tickets?
Sure, done.

Quote:
Originally Posted by Omaha_Player
Not sure if someone wrote about this already but the software freezes every now and then when opening new table. All tables go black and the software closes itself. This only happens when trying to open new table. I have tried with two computers and it has happened with both. I have played here since last summer a lot and this never ever happened before. It started somewhere in december, not even in the beginning of the milestone promo.

This has nothing to do with CPU lag because non other program does have even 1ms lag when it happens and my computer should be able to handle it (and sometimes it does handle it, and before it did handle it).

This has costed me a lot of money already not sure if I can ask refund. Andrew is any other reporting this and are you looking into it already?
Feel free to ask for a refund, but please use regular support to do so.

I haven't heard of this one yet. Could you PM me your login name or post your alias please? Also your system specs please.

Quote:
Originally Posted by gonti111
can you please make the fonts for name,bet and total pot bigger and clearer on small size table, or put an option so that the user can choose the font size/ font type
thanks
I'll mention it, but I think this might be a problem. I think if one player wants to fit 24 tables on a high resolution screen, you need different font sizes to a player who wants one table on a low resolution one.

Quote:
Originally Posted by quechecker
Also can you please change my single 50eur UO ticket to 5 x 10eur UO tickets, if possible?
Sure, done.

Quote:
Originally Posted by takman
===============
Now it's:
Lobby -> register -> "You have been registred.." (without mentioning money amount)
I want:
Lobby -> register -> "Please confirm your registration. You will be charged with xxx€" -> confirm/pay
==============

Of course it's my fault but I played an 25€ MTT insted of an 1€. Okay no problem but please fix it (and other MTT stuff, too)
I'll add it to the list. I agree it'd be nice, but I don't think it'd fix that problem much. I once played a $2,500 HU MTT on PS as I was trying to reg for the "medium" SCOOP and accidentally played the "high". I was just in the habit of auto-clicking the dialogue away.

They didn't want to refund me though, so that was 2.5k down the drain. Just writing that makes me more sympathetic, so I've credited you with the €25.

Quote:
Originally Posted by Whatnot
I have 25 worth of various tix. Can I just get an NL25 cash game ticket for them? Sorry for being unclear of the rules, new to the site and this thread is long!
Sure, done. The only rule I can think of at the moment is that I don't want to change UO tickets into non-UO. You had a €2 UO ticket but as that's < 10% of the total I'll let it slide this time.
[Unibet] Official Thread Quote
12-17-2014 , 11:46 AM
Hi,

Can I give a feedback and suggestions for your poker software here?

(I havent read the whole thread)
[Unibet] Official Thread Quote
12-17-2014 , 11:55 AM
Sure, that's what's most useful for us in this thread.
[Unibet] Official Thread Quote
12-17-2014 , 11:56 AM
Can you exchange the Unibet Package for something less? Let's say 4 NL200 and 4 PLO200 tickets. This way, I would only get 80%RB on this step.
I have no problems with playing the live events and I have done that in the past. But the weekend of the Copenhagen Open is very bad for me. In order to play this event, I will have to cancel other plans.
[Unibet] Official Thread Quote
12-17-2014 , 12:10 PM
Quote:
Originally Posted by tfsantos
Can you exchange the Unibet Package for something less? Let's say 4 NL200 and 4 PLO200 tickets. This way, I would only get 80%RB on this step.
I have no problems with playing the live events and I have done that in the past. But the weekend of the Copenhagen Open is very bad for me. In order to play this event, I will have to cancel other plans.
In those cases, we are totally fine with moving it to a later Unibet Open instead. We've made a couple of credits at 50% for people who really just don't want to go to any of these, but I prefer to avoid that where I can.
[Unibet] Official Thread Quote
12-17-2014 , 12:15 PM
I couldn't find this so easily. But when is the Copenhagen Event?

I haven't opened the client, but just looked on the Unibet Open website.
[Unibet] Official Thread Quote
12-17-2014 , 12:19 PM
Quote:
Originally Posted by Danshiel350
I couldn't find this so easily. But when is the Copenhagen Event?

I haven't opened the client, but just looked on the Unibet Open website.
I'm not sure when the main page will be updated (it's a different department), but the info is on the main Unibet site:

https://www.unibet.com/promotions/po...gen-satellites

Quote:
The event takes place from 26th February – 1st March at Casino Copenhagen.
[Unibet] Official Thread Quote

      
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