I think it can sometimes be the case that they have seen enough to decide, on balance, to boot someone off the site which is completely at their discretion anyway (for example the regulatory regimes have no problem with sites blocking winning sports bettors). That doesn't always mean they have a strong enough case to confiscate client money.

Hi,
We would like to point out that the integrity of our games is of utmost importance to us and we undertake extensive reviews through proactive and automatic detection tools, which makes it likely that players are being detected who are trying to break the rules.

I cannot go into details about those methods we use, as being transparent about those would make us easier exploitable.

I can re-assure you however that we do anything possible to avoid bots/chipdumping/collusion or any other form of breaking the rules.

Of course, having players to report suspicious play is of immense help for us to support our already existing procedures.

So, if you have anything suspicious, please contact CS or PM me and I promise we will follow it up.

The ratholing topic is as mentioned, something that we will discuss internally and decide whether changes are needed in that matter or not.

Could you please send me the details of this via PM and I'm happy to have a look into this. I know, that all reports are being forwarded to the relevant department and being checked, not all cases go through me, so I'm happy to have a follow-up look at it.

I can just point out again, that we would not benefit at all from this. Poker makes a small percentage of the gross income, the main products are casino and sportsbetting, so risking a whole business to make some extra money through poker does not make any sense to me.

This statement is correct, not every closed account equals the other: closing an account on suspicion without clear evidence, is to our discretion, closing an account and freezing money however has different requirements.

I'm going to put this nonsense to bed in under 3 posts.

Patric- If I were to email support and say that I think "janedoe" and "johnsmith" are colluding what is the template email I'd receive if it was deemed they were colluding?

We don't have a template for those cases and I don't deny that there is room of improvement how the communication has been made in the past.

I will try my best to improve that process in the future.

Again, can you link me to these regulations?

Other sites like Stars whom have similar data protection rules in place will state player Janedoe and johnsmith were colluding and are banned. With an anonymous site this should be no problem for Unibet.

The nightmare that every site faces is an official list a colluder thread where people who made the complaint post the screen names of the offenders and offer game type and stakes on a forum like this.
Then other players would review hand histories that they played with the confirmed colluders and Unibet or any site would be out a lot of money and time.
The original complainent is better compensated then other victims in this business.

Great thanks, same question for Belgium?

I will look into this and get back to you as soon as possible.

I agree that communication in these cases could and should be improved and is something else I will look into.

Belgium works fine, in Europe the only country that really is blacklisted is Turkey as far as I know.

That is possible at site where HUD is allowed.That's why Stars is still the best place to play safe. Everyone can complain about bots or rigged RNG or whatever...but HM2 stats r there to confirm or deny.It is simple.At Unibet all that process is complicated.

Are the servers down now?
When I try to login it says: Unable to identify your location. Access declined.

I was in the middle of the session and got thrown out. Any compensation?

Same here. From Hungary.

same stuff here in Romania, was in a middle of a sesh, it disconnected and now i get same message and the software client wont open....sigh, it seems it's still glitchyAF

Yeah same here unable to identify location

UK btw

And in NL...

Support says:

We are experiencing some technical issues on the site at the moment. 
Our technical team is working on it to fix it at the moment however we don't have specific time frame when that will happen.
Please check the access later on.
The outcomes, stakes refunds etc will be decided due course. 
I am really sorry for the inconvenience caused.

Same here..

Unable to identify your location. Access declined.
From Thailand.

I was sat at a couple of cash tables and sngs. Will I be refunded for the sngs? Also the money I had at the cash tables hasn't went back into my main account?

The answer to your question is literally 3 posts above yours.

Just thought it was weird that the balance from the cash tables wasn't automatically added back to my main balance once I got kicked off

Hey all,
we had indeed last night a bigger server issue which has been fixed.

We had some cash game stakes stuck, this should be fixed now too.

Some tournaments/SNGs/HexaPro's had to be cancelled, unfortunately there were some issues too, so if you only received a refund but should have received more according to our tournament cancellation policy, please don't worry, you will get your money.

There is a bit of manual work involved but we try to fix everything as fast as possible and pay out the correct amounts where it wasn't.

If you have any other issues or questions, feel free to PM me.

Apologies for any inconvenience caused.

Thanks

Refunds were ready and waiting when I logged in.

Couple of small issues Patric;
When using fast fold I still get the "attention" beep -seems unnecessarily distracting.
In the Hexapro's I think it's a bit strange to have the prizepool being covered by the board. (though not sure where I'd put it)

Just a bug that I encountered a week or so ago on one sng table. Every few hands there was no fold button. Was Unibet trying to tell me sth? )

https://www.unibetcommunity.com/t5/B...n/idi-p/195232

If you can add any info (Rough times of hands, player alias) to the link above it might help them squash that bug.