Hi all,
Andrew is away until Friday so I'll try to cover requests until then.
Quote:
Originally Posted by fasteR
Yes that's what i meant, sorry for the confusion. So it is 5€ banzai + NL4 + MTT4 + SNG2 (new ticket) into PLO10 + 5€ bonus.
SN: cenza
Ty again!
Done
Quote:
Originally Posted by mosquito!
Hi Andrew, can you please extend my double trouble ticket which is expiring today.
Thank you
alias: zeka-peka
Looks like this still has time left on it but let me know if needs extending further.
Quote:
Originally Posted by pirahn
Originally Posted by pirahn View Post
Hi, Thanks.It says unibet poker is not available on mobile. Is this correct.
What's "it" that says that? It's available on Android phone, but not iPhone.
"it" is the phone.lol. Its the lg g4. I phoned unibet support and they also said not available on mobile phone.
The app does work on some android phones but isn't meant for them so we don't advertise as such.
Quote:
Originally Posted by pirahn
Hi Andrew, Please exchange 3 x 100 uk tour to 10 x25 and 12 x 4. Many thanks
Quote:
Originally Posted by quechecker
Hello.
Would like to have my 1x2EUR SNG ticket changed to 2x1EUR MTT tickets.
Alias: fergas
Regards
Done
Quote:
Originally Posted by Mr.Nibbles
Hi Andrew,
I was playing a tournament and I got HU, my opponent sat out. When he almost blinded out ( he had one k left) ,my table froze and I wasn't dealt any more cards. I opened a cashgame-table to make sure it wasn't my internetconnection, which was not the case. I clicked on my SN in the lobby, and the table opened with me as a spectator, and cards were being dealt as normal, but my gametable was still frozen. After i restarted te client, i was blinded out and finished the tournament in second place.
This post is not to complain or ask for a refund, but only to help to make improvements.
Friendly greetings!
Thanks for letting us know, I'll pass this onto the developers.
Quote:
Originally Posted by Mynona
Hello Andrew,
Could you please change my €4PLO4 and my €4NL4 into 4 x €2Mtt ?
If any more new/unused cash ticket appears when you do this, could you also change them into €2Mtt ?
Alias: Alias_
Thank you very much
Quote:
Originally Posted by Hatebreedd
Could you extend all my tickets again Andrew got a double trouble ticket that will expire in 1 hour. I got a full time job so dont have alot of time to play anymore
Username DonkeyDirk
Done
Quote:
Originally Posted by Hatebreedd
Also any update on the rakeback reduction for the highest tiers i see more and more sites that recommend unibet to rakebackgrind for the high rakeback comparing to Stars now ?
greetz hatebreedd
Andrew might have more to say on this but afaik there is no current plan to lower rewards for higher tiers. I don't think our site is set up to appeal to a high % of players who are leaving Stars because of the changes there, certainly not the type of player you might be concerned about.
I've been monitoring "health" of all cash games since March 2014 and almost every stake level is in the best state is has been since summer 2015. Our policy is not to actively deter any particular type of player, our focus is on using other tools at our disposal to ensure the games remain fun to play in. I think our ecology is fairly safe for the time being so I wouldn't worry too much.
Quote:
Originally Posted by darkzpf
Hi Andrew,
I got message that I can play Monday betting freeroll but password that was sent it is not working (the password you supplied is incorrect)
I tried several times and still the same
Could You send me password to next week freeroll or if You can change it to (for example) double-trouble... thx
We had an issue with this tournament where the password wasn't working for a lot of players. I believe support have been compensating players who were affected but let us know if this still hasn't been dealt with.
Quote:
Originally Posted by bestcity_1989
Hi UnibetAndrew,
Please exchange my 3*1 MTT +5 *1 SNG tickets to 2*4NL cash tickets.
My alias Yahoodotcom
Thanks again!
Quote:
Originally Posted by BradST
Hi Andrew. Can you exchange my 25UO for 2 10UO and 2 2UO and a 1uo. Thanks BradST
Quote:
Originally Posted by cfscfs
Hello Andrew,
Could you please exchange my €50 UO Ticket to
3x €10 UO Ticket
10x €2 UO Ticket
Thank You!
username : Loke99
Quote:
Originally Posted by KrustyTheClown
Hey Andrew
Please convert my €25NL cash ticket + €2 SNG + €4 SNG into
3 x €10 MTT & 1 x €1 MTT
Alias: DePosse87
Quote:
Originally Posted by MisterHorace
Hi Andrew,
Can you please convert my 100€ NL50 ticket into 25x SNG 4€.
Thank you!
Username : MisterHorace
Done
Quote:
Originally Posted by Egiza
Hello. 2years ago my desktop resolution can be able to play 12 tables at one time now its "difficult" to play 9 tables.I had some break with playing on unibet, propably tables resolution have changed?! Is there any possibility to make tables smaller?
Were you previously playing on Unibet when it was part of MPN or on the latest client? If you use the tile button at the top of the client it should auto-tile to fit your screen.
Quote:
Originally Posted by Claymicro
Hi again Andrew,
Got 1xSNG 2€ ticket, due to expire, and 3x1€ MTT tickets, could you convert those into 5€ bonus ?
Alias: _Defector_
Thanks!
Quote:
Originally Posted by Dr.FatCat
It seems Unibet is trying to get rid of winning players. Unibet asked me to provide proof of identity and address. Unibet accepted the proof of identity but after sending a copy of my rental contract and 3 different utility bills, you are still denying them with no reasoning as to why they are not valid (how is a copy of a my passport, my rental contract and 3 different utility bills not enough to prove my address ???)
Not only that but it says that documents are normally verified within 1-3 days, It took Unibet over a week to deny my documents.
It would be good if you could at least provide me with a reason why my documents are somehow not valid.
Alias: WheresMyRoll
I'll pass this on to our guy in support but I can assure you that we would never actively look to get rid of winning players - whether someone is a winning or losing player does not affect anything when it comes to verifying docs and account security.
Quote:
Originally Posted by ovidiu162000
Hi Andrew,
Can you please convert my tickets into cash bonus?
Thank you!
Username : cheers16
Done
Quote:
Originally Posted by SuddenlyGood2
update I've been paid now thanks. I still don't know why it was 'blocked' this was the phrasing used on the website, but when I talked to live support again yesterday they said you had problems with skrill as skrill processing wasn't working - maybe this is why. For feedback it would be nice if there was more descriptive message, instead of saying the withdrawal is blocked and I will be emailed and then no email. But I was paid which is the main thing of course, thanks.
Agree it's not the best wording, will pass on the feedback. Thanks.
Quote:
Originally Posted by Mr.Nibbles
Thank you! I will use this advice for certain. I have the feeling however, that sometimes, there are short moments without any action, when the tables are still affective (f.e. moments before reseating,...), and after 20 seconds cards are being dealt as normal. And I don't want to restart the client right away, because than I could be restarting for no reason at all, while blinding out.
But I'm not complaining, it's not amusing at times, but the support in this thread of Andrew and the concept of unibet make up for these kind of small shortcommings in my opinion.
Hopefully a lot of the recent issues are going to be fixed in the new release today and we want to get to a point where goodwill towards Unibet doesn't need to act as a counterweight for bugs we have.
Quote:
Originally Posted by JaNor
Hi Andrew,
yesterday I wrote an email to the support. They did not answer yet.
Is it possible to extend my welcome bonus 5 days longer? The bonus expires today.
In the last two month there were several login problems where users couldn't play at unibet.
Thank you!
username: JaNor666
Done
Quote:
Originally Posted by JAF000
Is anyone having a problem with the Unibet iPad App?
I installed the update today and the splash page loads followed by a black screen, which does not disappear. I then deleted the app and went to download it from the appstore again, only to find it no longer exists.
I have an iPad Air 2
A bug crept into the updated version so we've had to resubmit a new version to Apple - it should be back in the store available to download in the day few days.
Quote:
Originally Posted by rsfb
Hi Andrew,
Can you change all my mtt-tickets into 1 €10 sit n go-ticket?
SN: Nikov_Kalash
thank you
Quote:
Originally Posted by jappie777
Hi Andrew,
can i have my 4000 GTD Sunday Entitled 90 eur ticket
converted into 9x the 10 eur MTT tickets?
Alias: jappie700
Thanks in advance!
Done
Quote:
Originally Posted by EdyD
Hi Andrew,
Could you please extend my superdoubletrouble tickets please?
SN:VirginPepsi
Thank you
Also, if i won another package via challanges and i am already registered for London(tho not confirmed), i assume it auto postpones for another event and i do not have to do anything about it?
And one more thing, i still have not gotten any response regarding the chipdumping issue i send to you here and also to my local support few days ago, wich i expect a refund in case it proves that i was right (wich seems obvious to me); how long should i expect this cases to take ?
Yep, that's right regarding UO packages. Regarding the chip dumping issue, can you bump that post when Andrew is back at the end of this week?
Quote:
Originally Posted by 15Step
Hi Andrew,
Could you please convert all of my tickets (one of which is soon to expire) to a bonus?
Alias: ini
Thanks a lot
Quote:
Originally Posted by youCALLyouFALL
Ahoi Andrew&UnibetRep,
could you pls turn my 5€Banzai into a Bonus and extend my €50Daily ticket + my 90€Entitled in case I haven't used them yet when you deal with this post? (Alias: FoldAlrdy)
Tyvm & regards,
Till
Quote:
Originally Posted by Startling Grope
Hello Andrew
Can you please change my €100UK ticket to:
3 x €25UK
5 x €4 UK
5 x €1 UK
Thanks.
Alias CallMeLisa
Quote:
Originally Posted by Stomach
Hi Andrew,
Is it possible to get my starter bonus extended by as much as possible?
Alias: stmch
Thanks!
Done
Quote:
Originally Posted by -Pats-
Hi
I'm playing on the Unibet Poker client with alias Pats.
I've been enjoying it very much, but from time to time there are some minor issues, which usually get handled very quickly and in good fashion.
Last month however on December 28th I had a connection issue, that disconnected me when I was 4 handed with more than half the chips in play, after I managed to get back into the client a few minutes later the tournament had ended and I did obviously not win it.
I contacted support about this, and a second time a week or 2 ago not having heard anything about it yet. During tonight's Twitch stream @NMPfan suggested I reply in this topic to get things moving along.
I'll briefly describe the issue that occured.
I contacted support about this at the time it had happened as this didn't only cause me to not defend my chances in the tournament, but this tournament could've also put me in 1st or 2nd place in the MTT league low leaderboard (instead of the 3rd place finish I had) and thus get me 100-200€ more which is pretty substantial for a 4€ tournament .
Hope to get an answer about it soon.
Keep up the good work!
Sorry about that, I'll pass this onto our guy in support.
Quote:
Originally Posted by jpvr
Hi Andrew
Could you convert all my cash tickets and tournament tickets into a bonus?
Thanks
alias: paugascoigne
Quote:
Originally Posted by Ariebombarie
Hi Andrew,
Could you convert the following tickets;
1x 100 UK into 4x 25 UK
1x 25 SE into 4x 5 SE + 5x 1SE
3x 25 UO into 1x 1 UO + 1x 2 UO + 3x 4 UO + 6x 10 UO
Alias: CarlCox
Thanks in advance!
Quote:
Originally Posted by Strahinjak
Hi Andrew,
Could you convert my 50 UO into 4x10UO and 5x2UO , 25NL ticket, 4 SNG ticket and 1 SNG ticket into 3x10NL tickets.
Alias: Momuti
Quote:
Originally Posted by Kilulu
Hey, could you convert all my tickets into Nl4 cash ticket.
Alias Ipwnyou2
Thank you!
All done