One thing that i've begun to notice that I don't think should be able to happen.

Say I'm playin with Adam R for over an hour and we both have 300 BB stacks, a couple times now that person has left the table and rejoined at 100bbs seconds later. If your going to be placed at the same table, i understand our reads stay there but they really should keep the same stack as well.

How do you know it's the same player? Did you have notes on him? Perhaps it's like unibet they are "protecting" the recs by not forcing them to buy in more than 100 bbs. Well ub has 50bb but basically the same thing.

if a player leaves and a new player arrives at the table then the new player will be given a new name. if the old player comes back within 4 hours he well be given his previous name at that table. (and you keep your notes on him) if the old player comes back after 4 hours he will have a new name too (no notes in this case)

Did not know that. So then my guess about prtoecting the recs might be atleast somewhat true.

Hi.

Any chance you can ad PAYSAFECARD as an deposit option for Norway?

GL with your new site.

Hello,

do you support 3ds secure for credit card deposits? All my credit card (mastercard, visacard, from different banks) deposits fail instantly. Not even a second of loading time until the message "You deposit wasn't successful" appears. As all my cards use this rather new security feature and I believe it's is the reason I can't deposit on your site with my cards.

Best luck with your site!

Hi Loop, you're right this shouldn't happen, we apologize for the inconvenience. Could you please send an email to support@runitonce.eu with as much detail as possible, they will then review the hands and provide a refund as appropriate. I will also pass this onto our development team for them to review.

Not bad, hey? You can send me a direct message with any questions you have.

We understand the importance of having access to hand histories, our team is working on implementing downloadable hand histories ASAP.

If you're asking if a withdrawal cancels your first deposit bonus - No, your bonus will remain active

This is a good question. Actually, under their UKGC license, they must declare their level of customer fund protection and make it easy to find. I checked their site and I could not find anything in their terms and conditions or their help center.

I maintain a list of all the major online poker operators and how they declare player fund protection in the UK. Hopefully RIO can clarify this and get something on the site, and I can update the list and add RIO in.

Hey VithelTon and JohnCleese,

I'm sorry to hear you've experienced multiple crashes. We apologize for the inconvenience. If you experienced crashes during hands, and you lost funds due to the crash, please send an email to support@runitonce.eu with as much detail as possible, they will then review the hands and provide a refund as appropriate.

VithelTon, it would be helpful if you could send in your logs to support@runitonce.eu - Here is a helpful link for accessing your logs.

Wil RIO ever offer BTC for Americans to play?
As far as I know... there aren’t any laws saying we can’t play poker online... or using BTC / crypto

What am I missing? I thought the wire act was strictly banks processing transactions and masking them as something else.

There's now also nl10 and plo4.

Anyone else having trouble even running the client 1st time?

Installs fine but it always crashes on startup. RIO logo appears - "checking for updates" "RIO has stopped working"

tried to reinstall to a different location already but didn't help

Thank you so much for the kind words, Bisson

It sounds like you experienced exactly what we were hoping our users would experience when we made many of our decisions!

If a player takes notes on you, those will be erased once you're gone from that table for 4 hours. They also won't show up on other tables, even if you're playing the same opponent.

It's currently on PC and Mac. Mobile is in the works!

We have a fraud team that looks for collusion, among other things. You'll also get access to your hand histories with all players' hole cards revealed, so you can take a look and see if anything is suspicious. (We are currently updating hand histories so it may be a little bit longer before you have access to your first batch of HHs)

We also hope that the player pools will grow soon and the lack of table selection will further ease your mind.

thanks again. We'll keep making improvements and additions, and I hope you'll continue to love our decisions. Good luck!

Are you on a mac or pc? There are some known issues relating to installation on macs. If you're still having trouble, please email support@runitonce.eu and they'll be able to help.

Ugh, no.

No one from 2+2 has ever said officially what the requirements are to be able to use the PM function, and I don't expect we ever will, as it's an anti-spammer measure we want to keep somewhat secret. Yet that never seems to stop people from posting their beliefs of what it is (trying to be helpful, of course). FWIW, the number of posts is very small, but there's also a time element, so all posting a bunch more is going to do is get someone banned if they're spewing out low content crap like I guess that guy did.

Anyway, the reason I posted is this seems to be a thread where we're likely to get new people who want to contact reps. They should probably email the site, but if they really need to PM, if someone reports their post, we can have a look and see about giving them privileges early. But please don't give them your guess as to how many posts they need to get them.

Phil I deposited with Trustly (direct bank payment) and got 1.1075 EUR/GBP when depositing yet when withdrawing the rate was 1.1756 which is ridiculous. I assume that's my bank taking their cut but regardless I won't be depositing again unfortunately until you allow us to have our accounts in GBP exchanged back and forth at the tables with a constant rate.

Unibet does this fwiw, my balance could be £100 and whether I get 110e or 115e on their tables doesn't matter to me because I know that I'm never getting stung depositing/withdrawing.

It's a shame as I enjoyed playing on RIO and have promoted it to all of my poker playing friends even when they were moaning about the state of the software but this is too much of a big deal long-term for me.

Hopefully this will be addressed shortly...

Really looking for the cryptopayments

Yes please! It's frustrating to get owned by FX rates when depositing and withdrawing.

Betfair also avoids this issue - my balance on the site is in Sterling. When I play on their Euro tables, they convert my buy-in at FX rate x.xx and when I leave the table they convert back to sterling at the same rate.

Or bank transfer?

Win10

Yes still having the same problem. Sent email to support.

OK, withdrawals are fine and relatively fast. But site and software has not lived up to the hype. No players and too many bugs.

I am a tech noob, but I wonder why most of the bugs were not discovered in some sort of a test run.

most of the bugs were well know, they even put them on the site too: https://help.runitonce.eu/kb/known-issues-beta/

they could either spent 2 years fixing them (and adding new things like mtt, sng and so on) or they come out with it now make some money and hire new programmers and finish in 6 months (i pulled these timetables out of my butt but you get the logic i think)
But i think software is more than playable.

Traffic is great, with 0 marketing they already at somewhere around unibet mpn level!


MikkeD and Hood
The player funds are segregated, (they couldn't have gotten UK license otherwise i think) this was their response on discord:

"All amounts transferred to such real money accounts are held by the company on behalf of the player free of cost and interest and form a distinct patrimony. In case of liquidation of the company, all and any funds held by the company on behalf of the player are protected from creditors’ claims in accordance with the Laws of Malta, and no creditors of the company shall have the right to satisfy their respective claims on such funds."

Please see section 14.A.2 here: https://www.runitonce.eu/terms-conditions/

technically this is a test run hence why its called beta, and also different bugs on different computers