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Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support. Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support.

03-17-2023 , 11:13 PM
Hello,

From my account from Pokerstars.eu i cannot change my "Preferred Currency", which forces me to deposit in EUR into an USD account (paying 4% conversion Fee). Rake is already insane and now they charge customers 4% on deposits. I wrote many mails and the support is only sending me wrong answers to my question. I cannot add payment options in USD aswell. It feels like its done on purpose. I have no clue what Amaya is thinking that this isnt brand damaging. Forcing a 4% Fee on deposits...

Does anyone has the same problem?
Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support. Quote
03-18-2023 , 04:39 AM
Why are you so stupid? Amaya hasn't owned stars in few years now.
Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support. Quote
03-18-2023 , 06:01 AM
havent played over there for years, are u mad?
Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support. Quote
03-18-2023 , 07:32 PM
Why can't you change it? I am able to change my preferred currency between usd and eur normally.
Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support. Quote
04-01-2023 , 12:50 PM
Quote:
Originally Posted by gtoblanket
Hello,

From my account from Pokerstars.eu i cannot change my "Preferred Currency", which forces me to deposit in EUR into an USD account (paying 4% conversion Fee). Rake is already insane and now they charge customers 4% on deposits. I wrote many mails and the support is only sending me wrong answers to my question. I cannot add payment options in USD aswell. It feels like its done on purpose. I have no clue what Amaya is thinking that this isnt brand damaging. Forcing a 4% Fee on deposits...

Does anyone has the same problem?

you always need to switch the preferred currency to depo/withdrawals for stars in relation to the payment method you use , then you dont pay any fees
Pokerstars charges EU customers 4% DEPOSIT FEE (Conversion rate), No help from support. Quote

      
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