You're still at it. However unhelpful it is for CS to have this first-line stock response covering Party's ass, and however much it annoys you, it's neither "unlawful" nor "disgusting".

The problem is that no-one in first-line CS has sufficient training to escalate anything, so they just send the "computer says no" message again and again even when it's patently untrue.

Why are you still so outraged by all of this? I though I read earlier in the thread that you had been refunded and that Colette had ensured it was a refund in the format you wanted? They're not going to pay you extra money just because you're annoyed, and you seem to be on a quest for some kind of windfall just because Party's service is poor. If that was the way things worked we'd all be millionaires and Party would have gone bust years ago.

The $20 is still not visible but I could use it to register to the 75 seat frenzy so I did.

+1 I know it might not be your area but this blanket policy has to stop. For every dollar Party saves by not giving out a few dollars in refunds is lost ten-fold by losing trust with the customer.

I'd also like to commend you for the great service that you've provided the users on 2+2 with. Keep up the good work.

Hi Nash,

I will feedback to management, I have nothing to add at the moment except its under review and being worked on. You raise valid points.



Have you contacted CS? Update please - or PM myself your user name and I will look into it.



I can again only apologize. We had some log in issues effecting all labels in the early hours - this was quickly resolved by the relevant teams.


I was assured this has been resolved. Thanks for the update


Colette

+1, can we hear sth before the changes happen? by now everything should have been decided...

Hi

I have raised this with the management team for review and feedback

Lessu - I currently have no update to share

When I have valid feedback I will of course let you all know

Thanks

Colette

Hi all,

This is the roll out plan: Upgrades will take place throughout February 28th (no exact time – will happen in batches). Downgrades take place at midnight on March 1st. The new store opens around midday on March 1st.

I have spoken to the team and I can confirm there will be no poker bonuses when we go live - only cash. However, as I've previously mentioned here the store will be used much more actively to reward you guys going forward, so expect to see a lot of ad-hoc offers and discounts including surprise appearances of poker bonuses and WPT packages, in the weeks and months to come.
Hopefully this answers the outstanding questions. I do feel the new system is a benefit to all.
Does is not feel more of a reward to simply log in and exchange your points for a simple cash reward? Rather than opting in to purchase a bonus, then working through the bonus requirements to reap the reward?

As always some will be unhappy and feel they have lost out currently but in the long run hopefully all will see the benefits of what we are trying to achieve

Peterpan1 - should you have any issues please PM myself and I will sort it out on your behalf

Regarding "angry ranting’s" that comes part and parcel with forum management - as I have said before I am here to review and feedback the negatives along with the positives - I am in it for the long run and hopefully this is appreciated. Of course I expect some issues to come up regarding this and as always will be here to assist when and where I can.

Thanks

Colette

@Collette, please pass this feedback to management.

Yes, it feels like more of a reward only if the cash reward is greater value than the bonuses. It won't feel like a reward to those ppl who currently have enough points to redeem the highest bonus (30% rakeback). Unless party will match that rakeback percent by offering a bonus big enough(something bigger than $200 at 1800pts), I think those people will not only be unhappy, but really upset. People that don't have enough points but have been saving up for that 30% bonus will also be upset if a cash reward of equal value isn't offered come March 1st.

As a side...I don't think poker players playing on party are so naive that they will be distracted by the instant gratification of a cash reward if its lower value than the bonuses already offered at the highest tier. These recent proposed changes in loyalty is a great move by party poker, its attracting a lot of people. I have received so many questions from people that know I play on party, asking all sort of site related questions. People are expecting big things. If party doesn't offer a cash reward greater than $200, the hype created will cease and traffic will continue to slow down. Not only that but players will leave if they feel cheated by 7.1%. This is something serious, players will feel like this if it happens. Offering a big cash reward will help your bottom-line and attract more customers and ensure continued loyalty from existing customers.

*I know 4 players who would move to party if palladium elite was offered again. (something to think about the future)

Palladium players probably won't be very happy since they'll lose some value. For the rest it seems like a great change, though. I like it a lot personally, but you should inform all players long time ago. How can you make same mistake over and over again?

Colette

You need to disclose the new store before it launches.

Some people need to make a decision involving 100Ks of points which involve 10Ks of dollars.

Sure bonuses with huge clearing percentages suck, but to an elite reg that would play 100Ks hands regardless, 30% today will be better than 22.22% on Sunday

You'll need to have some great virtual Rakeback on the tournament tickets.
(Better than the current prices )
And for all levels.
Otherwise they will be redundant.

And please don't make me look bad to my gold level friends who I told will get better value after March 1st

Also .... Isn't it ironic that you'll offer entries to WPT events in store, yet WPT poker will see none of loyalty 2.0 ?
How does that even happen ??

It's this simple :

There were some major changes made to the store a while ago that infuriated many players.
These changes came unannounced.

Colette
I realize this was before your time here as the party rep, but we were PROMISED that if there was ever a change to the store again, players would have full disclosure of the planned changes BEFORE they became effective.

Colette,

Here is the fundamental question -- I can receive between 30% and 75% rake-back on every other site at which I can play, right now.

Between the "surprise" discounts, and the other offers which Party Poker will not even disclose, should I stay or should I go? That's not rhetorical, and I don't understand why nobody from Party Poker will disclose the number that these "surprise"(s) will be worth, so your customers can make an informed decision.

The reality is that your company routinely displays a philosophy of keeping customers in the dark, (presumably) in the hopes that customers will keep playing, and anticipation will drive them along. It's a great change to have cash, and now it appears that you've shifted from keeping medium tier grinders in the dark, to keeping the highest volume players in the dark, it's rather silly.

Also, am I the only one who is confused that a poker site which brands itself as a "major" place to play thinks that having cash bonuses, which every other site already has, is some kind of selling point?

From the myopic perspective of somebody who only plays in the poker room, and doesn't look at your other revenue streams, or business numbers, it seems like it's just a matter of time before the company is bought out, anyways, and treating your customers like this seems like it's speeding up the time-table, for that to happen.

I just had a lengthy chat with support via phone call. I can confirm that there will be a $1000 cash reward in the party store, the price that was given to me was 9K pts which translates to 22.22%. Now, that's not official and will most likely be a different price because I pointed out an obvious problem. I asked this question to support "What benefit is it to buy a $1K cash reward for 9Kpts as opposed to buying a $200 cash reward for 1800pts? They both translate to 22.22%." I also recommended that if they are going to remove all the bonuses, as it has been implied by comments/info left by PartyRep, that they should at least match the 30% rakeback with a cash reward otherwise a lot of people will be upset. That's all the information that I have.

Summary: We will have at least a $1K cash reward in the party store, its price though, is still a mystery. To be honest, I don't think they even have a price set yet...

In my opinion the party store should offer the following 2 cash rewards at the following rates:

$1K cash reward for 6,500 pts (30.67% rakeback)
$5K cash reward for 25,000 pts (40% rakeback) OR $5K cash reward for 28,500 pts (35.09% rakeback)

Anyone reading this and would like to see these items in the store, this might be your last chance to voice any feedback/opinion. Say something now, it's just 2 days away from big changes and the staff making these choices will read this thread. Please '+1' my post if you would like to see these changes along with any comment to support.

+1 to this
Obviously

The good news is they can't renege on their $200 for 1800 points
The bad news is they think $1000 for 9000 points is a better deal, and not completey redundant.

I'm nearly positive they will set up cash back price points exactly like the current tournament tickets from palladium on down to bronze

transperancy NOW could prevent rediculous implementations before it's too late.
Just show us the damn model already ffs.

Thanks for getting in touch with them, and confirming that they are morons (sarcasm is directed at them, not you).

In other news, it would be nice to put some real pressure on them, via some kind of anti-advertising campaign ("Do not play at PartyPoker, here is how they treat their customers"), and so on.

I'll set up a poll on what regs want to see from the bonus system, and maybe that is (another) step in the right direction.

In one sense, what Party Poker is doing here, is the classic Hegelian dialectic, right? They have:

1) Created a problem (creating un-sustainable business models to the point where they had to massively scale back their bonuses).

2) Had a reaction (people complaining that their bonus system is among the worst in the industry).

3) Proposed a solution to the problem that they had created, which would create even more problems for a certain group of people (grinders who have their bonus figures cut, and so on).


The point is, there is a bottom line here, and that is:

They need to get the message that if they do not create competitive bonus programs, they will lose customers. Simple. As. That.

In fact, what I would actually like to do is find a way to inform recreational players that there are better places to play, and really hit them where it hurts, since that's who they are trying to attract most.

I've posted a small poll/petition, on keeping the value of points, and so on. It's awkwardly worded, but (arguably) better than nothing. If any body thinks that I'm missing the point, or the poll/petition does not accurately represent what is desired, then please let me know, and I can edit, and so on.

Colette,

Thanks for your work, I know you're in an awkward spot, because you seem like you're doing a great job, while working for a company that engages in such abhorrent behavior.

Thunderbolts...errrr i was just wondering if anyone actually cared what u have to say ...

Where is this poll/petition located?

@isplash: I put it in the Internet Poker forum.

Also, I really hope you understand that a 9K Points/$1000 cash bonus, is just like saying that there is a 45K Points/$5000 cash bonus, and you could work your way up using that system to any amount of money that you wanted to, while representing no actual change to the rewards system (after 1,800 Points/$200).

If you have a more productive way to present the petition, let me know. The wording in there is kind of awkward, I guess.

Colette,

You do a great job, given what you're working with, and let's get real -- you know this doesn't answer anything, and it was some company line, or whatever. Regarding the second part of your statement, I don't see how this is a selling point, you're talking like people don't have other options, and it's a little ridiculous to think you can take such advantage of the psychological set-point of satisfaction that your players have developed, given the company's past behavior.

Exactly this. It's ridiculous and insulting.

+1, would like to see a higher than 1k cash bonus if possible. Also pricing makes a huge difference the 1k cash has to be less than 9k points for sure otherwise its pointless.

+1 to palladium elite, as requirements for all tiers has lowered it may make sense to have another tier back in the mix for the highest volume grinders

Looks like I deposited on a LIVE50 (or something like that) bonus, that is for roulette, bj, etc. Once I clicked 'opt out', my funds were restored.

I guess read the bonus info better, as I only play poker and never felt the need....assuming offers were related to pokerzzzz

And does the palladium status update right away... or at months end? Im sitting at 2005 pts yet its still a golden key