Are WPT and Bwin exactly the same as Party with regard to loyalty program, promotions, first deposit bonus etc?

Hope somebody can answer.

No, they are all different...

I've had the same issue on here. I will never touch a ****en casino bonus again in my life. You think when they give you $5, they are giving you $5. Nope, you only get to keep it if you wager something stupid like 40x the amount...

Hahahaha yer, just a joke site through and through !

I definitely don't think this is the case. They have been making improvements of late, and I think very good ones. I think a lot more people will be attracted to the site than before. Traffic will go up, that's a guarantee.

It's pretty easy getting a refund or something if partypoker is at fault. I have never had them tell me 'no'. It also helps if you call them, instead of dealing with emails which will just tilt you...

For anyone feeling like they are owed money, I would recommend asking for a reload bonus or something if you are unsatisfied with a decision partypoker made. I've asked for and received a couple reload bonuses over the last few months. You won't be able to get them often but these bonuses make up for the odd DC or w/e.

lol I wouldn't really consider it a "prize" to get a bonus that requires you to wager 40x the amount in a huge -EV game

Hi Colette,

I know that you are not here to answer CS related question but I must ask you do you maybe know if I can have two same bonus offers from the Daily Scratchcard promo?

Asking this because I already have 50% extra up to $50.00 (50POKERSCRATCH50) as a New offer from yesterday or day before yesterday promo. This bonus offer is still valid and I was planning to deposit tomorrow to activate it.

Few minutes ago, I also won same bonus offer from the Daily Scratchcard but it didn't award me anything. Only first one is there as a new offer. Maybe because I already have same offer from the same promo? It doesn't make any sense. I think it's fair that I have 2 same bonus offers, not only one.

The offer is only eligible for 24h before expiring and the bonus itself is only applicable for 3 days. So you only will have the new one in your account.

You just take the bonus amount to the casino and if you lose it, that's it.

If you can't clear the bonus with what you win, obv don't use your own money.

From what I know there are 3? reload bonuses that can be won: 20% up to $50(A), 30% up to $50(B), and 50% up to $50(C). It's possible to have more than 1 reload bonus in your account at any given time. However, if you have a bonus, lets say A, and it is not activated in your account (you haven't deposited yet). If you get another A bonus from a scratchcard, it won't appear in your account. If it would be a B or C bonus then it would be in the list of 'active offers' and it would be added. Its definitely a bug.
-If you win any reload bonus and you already have that exact bonus un-activated in your account the new one won't be added.
-If you win any reload bonus and you already have that exact bonus activated in your account, then the new one will be added.

@Collette, ^^^ new bug that you can add to the list and let tech teams know....

I don't think it's that simple. If you lose the $5 they give you plus whatever 'winnings' you may have... I'm almost positive that if you tried to withdraw your entire balance that five of those dollars would be withdraw restricted. You also wouldn't be able to use those specific $5 in your account for anything other than casino games (not all casino games count either....). You can't just go to the casino games and punt off $5 in one hand of blackjack/baccarat and continue playing poker like nothing happened.

I haven't tried these specific casino bonuses from the scratchcards, but I'm assuming they are like the ones they have been offering in the past and still offering to this day. If anyone was able to punt off their casino bonus and not have any of their balance restricted because of the loss please correct me.

Hi Colette,

will the changes apply for the WPT shop as well?

No they won't, i asked earlier

Hi

I would really like to clear this up.
Yesterday I spoke with CS and a team member tried to call you to discuss this issue - the number registered is invalid.
The team have emailed and the T$ have been exchanged to cash as promised - this was the refunded amount of the tournament entry

I have again raised your request for compensation due to the cancellation of the tournament and have feedback to the team for an update.

Would you like to provide a valid phone number (via email if you are still unable to PM) and someone can call you - or are you happy with a follow up email?

I understand your frustration and rest assured I am trying to make this better for you.

Kind regards,

Colette

Pretty sure you're correct that it's much more complicated than being given free money to gamb00l with. Either your assessment is right or the $5 goes into your account but is deducted again at the end of the bonus period if you've not met the playthrough conditions. I think it might be the latter - and if so it's a really unsatisfactory (if not shady) way of doing things. Balances should show only what actually belongs to the player. If it's a release restricted bonus it should be in the bonus section. Otherwise Party is encouraging players to gamble with money that's not theirs. I'm not sure the regulator would be too impressed with that.

I am afraid I have no further information to share at the moment



The loyalty changes are currently for partypoker only


No


Thanks

Colette

Sometimes they give you a reload bonus and then you have a restricted balance that consists of deposit + bonus. You should be able to gamble with that restricted amount and if you lose it that's it. The problem is I tried to use that bonus once and when I sat at the table I had my entire balance in front of me except for the restricted part, which is the opposite of what should happen (the table on which I sat was one of the allowed games). I don't know if there's a way of sitting on the table with the restricted amount so I just stay away from those bonuses.

server crash ?

@isplash

It is that simple. If they give you 5 dollars into your account, andf you have 1000 already, your balance will show 1005 but you can only withdraw 1000.

If you go to the casino and bring the 5 and lose it, that is it. bring only 5, and run it up to 500, then you can keep the remainder so long as you clear the 5 dollar casino bonus.

What Party want you do, is use your own money in there. I ran a 5 dollar bonus up to 280, cleared the bonus which dropped it down 200, now I can use it for donkaments.

Hi Colette, and thankyou for your efforts.
I can confirm, that i updated my phone number last night.

I hope to speak with someone who is familiar with the emails sent back and forth. And someone who is going to be cooperative and forthcoming, perhaps a manager ?

I just tried to cash out via bankwire $940 and you are going to charge me $50. I don't have a skrill account so is this my only option? Seems like an absolute rip off.

That's the catch, you need to clear the bonus. Congratz on the win, but you were fortunate to be up. If you would have lost the $5 they gave you without clearing the requirements, they would have locked $5 from your account and make it only playable at casino.

There are other ways of withdrawing that don't cost any fee. I'm not sure if they charge 3% withdrawal fee to non-palladium players still. If they do you should find someone to trade party$$ for stars$$ or something. I personally use electronic transfer and I am never charged a fee for depositing nor withdrawing.

Hi all

To clarify a few points about our Casino bonuses:

• A casino cash bonus can be restricted to specific game types or groups of games
• If a player accepts the bonus - for example a $5 casino cash bonus for use on slots only - this does not restrict the account balance in any way.
• The $5 accepted on to the players account will be able to be taken to slot games only and any winnings generated with that bonus will also be restricted to slot type games only
• These restrictions apply until the wagering requirements for the bonus code have been met.
• A casino cash bonus does not require a deposit or an account balance
• When the bonus expires (and wager requirements have not been met) no money from the players balance will be removed – only any remaining bonus amount left and/or winnings from the use of the bonus

Thanks

Colette

Cliffs notes: Party Poker/Borgata software is so buggy that in approximately 10% of the hands played in New Jersey the outcome of the hand is affected, millions of dollars have been lost by players and the hand history records of those hands are incorrect and unavailable.

I have been a professional internet poker player for 12 years, playing mostly no limit hold'em cash games with buy-ins ranging from $200-$1000 and have been playing online in New Jersey since it was regulated in November 2013. Since Party Poker and Borgata Poker (henceforth referred to as Party Poker) began operating in New Jersey, their software has been plagued with crashes, disconnections and other bugs. Over the past 6 months of playing on Party Poker their software has crashed on my computer approximately 500 times and each time it crashes, the software folds my hand on each of the 10 tables I play simultaneously, often when I have already put a significant amount of money into the pot. As a result of the high volume I play and the frequency of the crashes, the amount of money I have put into pots and folded away as a result of their faulty software has been staggering. This is a problem not just for me, but for players all over New Jersey and all over the world that use Party Poker's software. I, along with many others, have made Party Poker aware of the software problems for over 6 months by emailing support, tweeting, conversing with upper level management and advising their tech people. Their response has always been the same “there were no technical difficulties that arose from our end, check your computer” or “We are working on it and have escalated it to the appropriate department.” These are the same form responses that I, and many others, have received word for word for over 6 months without any resolution to the problems. Despite these responses, I have gone to great lengths to ensure that the problem is not on my end including purchasing a new computer and changing internet service providers.

When Party Poker software crashes and I am automatically folded, the hand history, the report that lists what happened in each hand in note form, is not written to my hard drive like it is when there is no crash. As a result of this, I only have a rough guesstimate of the amount of money I have lost due to the software crashes and I have no record of what took place in those hands. I have been asking Party Poker for a complete copy of my hand histories for nearly nearly 2 months so that I can do my 2014 taxes and so that I have accurate records. For a few weeks they were “working on it” “escalating it” and “forwarding it to the respective department,” until they started ignoring my emails. Only after contacting the Department of Gaming Enforcement in New Jersey, was I able to get approximately 160,000 of the 470,000 hands I have played on Party Poker in the past year and they have been unable to locate roughly the records of more than 310,000 hands.

I put the 160,000 hands I received into an empty Hold'em Manager database and approximately 14,000 of those hands had the action incorrect or wrong, including every single time the software crashed. The actions, as represented in the hand histories I was sent, were often impossible such as me betting and then calling my own bet or me betting and then folding to no further action. I repeat, there was not a single time where the software crashed that I received a correct hand history demonstrating that, and the only records of hands where the software crashed that exist are incorrect. There is therefore no way for me to account for the money the software crashing has cost me.

I believe that when the software crashes on my computer, the hand history is not correctly written to their servers. This is akin to Gmail not saving your conversation with a friend because the friend signed off in the middle of the conversation. Of the 14,000 hand histories that were incorrect, not all of them were incorrect because Party Poker crashed on my computer. Since the crashing on my computer caused the hand histories to be incorrectly recorded on their servers, when it crashed for others their hands must have been incorrectly recorded as well. Since approximately 10% of the hand histories I received were incorrect, I believe that in 10% of the hands I played in, myself or someone I was playing poker with was disconnected from their site due to a crash caused by the Party Poker software. Based on my own approximate losses, the prevalence of these bugs and the sheer number of players affected, the amount of amount of money lost due to this bug is in millions of dollars if not more.

Regulated internet poker was established to prevent disreputable sites that have little regard for their customers from participating and to protect the players. It is incredible to me that politics have prevented PokerStars, whose reputation and customer service is impeccable, from receiving a license in New Jersey thus far, but Party Poker, who has a history of operating in the manner I have described above have been allowed to operate.

I request that Party Poker finally and completely fix their software bugs and compensate people for the losses they have incurred as a result of their negligence.

Table-loading pop up coming the whole time and can't play... anyone else?