Open Side Menu Go to the Top
Register
[PartyPoker] Ex-Official thread [PartyPoker] Ex-Official thread

07-13-2014 , 06:47 PM
Quote:
Originally Posted by Chemango
What the **** does the world cup have to do with halving the prize money you tools! pathetic! go kill yourself!
Lol, do you play cash games also
[PartyPoker] Ex-Official thread Quote
07-13-2014 , 08:33 PM
Hey, Party Rep(s). Your security certificate for partypoker.com has expired. Oops?
[PartyPoker] Ex-Official thread Quote
07-13-2014 , 08:37 PM
Quote:
Originally Posted by thunderbolts
Hey, Party Rep(s). Your security certificate for partypoker.com has expired. Oops?
Wasn't sure if it was a problem on my end... oh party poker ...
[PartyPoker] Ex-Official thread Quote
07-13-2014 , 09:45 PM
When you thought it couldn't get worse...

This is what it looks like when opening the client (getting similar warnings on www.partypoker.com too):

[PartyPoker] Ex-Official thread Quote
07-14-2014 , 07:55 AM
There haven't been any new HU tables spawning at NL100 and above for days now. What gives?
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 11:44 AM
Hello , is it only me or Rush tables are extremely slow ?
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 12:36 PM
Not only you. They are slow like hell. Please fix this asap.
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 12:54 PM
I play on Party Poker NJ and from July 4th to 6th they had "An Independence Day Sale" in which many of their items were 50% off. The $25 bonuses, which I often use my points to purchase, were on sale for 350 points instead of 700 points. When I logged in on July 6th to use my points to purchase them, they were regularly priced at 700 points instead of the sale price. I did not want to purchase them at the regular price, since I felt it would be nearly impossible to get support to reimburse me.

I immediately emailed support on July 6th (before the sale was over) informed them of the problem and told them that I wanted to purchase the bonuses at the discounted price, and asked if they could do it for me manually. That was over a week ago and I have since inquired 2 additional times and have been told twice that the issue has been escalated to a supervisor and that I should have an answer soon.

I have lost what little faith I had in Party Poker and Borgata Poker. I have been playing on Party Poker(and Borgata Poker, which shares a player pool) since December and each time I have had a problem, I have been told it will be escalated to a supervisor and I have not heard back from them. It has now been nearly 8 days since my original email and given their history of ignoring problems, I would like to make this issue, along with many of the others that I have experienced over the past few months, public.

Here are just a few of the problems:

1)When I caught a player cheating by playing on the same table under a different screen name, I informed them and to my knowledge, there was nothing done about it.

2) The geolocation software, which ensures that the players are in NJ while playing, intermittently cannot locate me in NJ and therefore disconnects me from my games frequently. Because of a Party Poker software glitch, I must leave the table(losing my seat) in order to be geolocated in NJ. This does not happen on the 2 other main sites.

3)Their software crashes on me at least twice a day, they refuse to fix it and the reimbursements that I have asked for have also been escalated to a supervisor and ignored.

4)There is a phone number to call for support but no one ever answers it.

5)The security email that ensures that you are the one logging into your account(as mandated by NJ law) often arrives 5-8 hours after logging in, providing no security and ensuring that if your account is hacked, nothing can be done.

6)There are more software glitches than I can name, from prizepools being wrong, to clicking on the lobby making the software freeze, to the login window not opening until you restart the software several times.

Because of the limitation on the number of available games, I am forced to play on Party/Borgata in addition to WSOP/888 Poker and I understand that I make more money using their crappy site than if I boycott them.

Back in 2006, I made a conscious decision to no longer play on Party Poker because of their horrendous customer service, terrible software and lack of concern for their players. I chose to go with PokerStars, who left no stone unturned in attempting to become the best site out there for the players and whose reputation for customer service is impeccable. It is unfortunate that the politics of gambling in NJ has forced me to resume playing on Party/Borgata.

I know there are many out there who have expressed similar complaints about Party Poker NJ and who are excited for PokerStars to enter the market.

I have heard that PokerStars might be granted a license to operate in NJ soon. Be very afraid Party/Borgata, because I will be moving there and I am definitely not alone.


http://forumserver.twoplustwo.com/22.../#post43994105
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 06:43 PM
Quote:
Originally Posted by Oof
There haven't been any new HU tables spawning at NL100 and above for days now. What gives?
same with 2/4 and 3/6, it KOTH now? IF so, stopping people from doing t he whole, sit out then back in thing over and over thing should probably be a priority.
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 09:16 PM
I wasn't even aware that NJ people were on Party. Are they on the same tables as ROW players?
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 09:38 PM
Quote:
Originally Posted by ChoakMyDee
I wasn't even aware that NJ people were on Party. Are they on the same tables as ROW players?
No, like Nevada, NJ players are confined within their State (although they will soon/are combined in player pools...). We do not know if the Americans will join the ROW if ever again in common player pools...
[PartyPoker] Ex-Official thread Quote
07-14-2014 , 10:26 PM
RE: the GoPlay Mastercard

Mine expired July 1st......I inquired in late June as to if they had sent a replacement, this was the response June 30th:

Quote:
Hi T8,

Thank you for contacting Card Support Team.

Please be informed that we have closed your existing Goplay MasterCard as it has been expired. Now you can apply for new Goplay MasterCard from our cashier.

Please apply the card in same currency CAD as previous funds can be transferred automatically.

Regards
XXXXXXXX
Card Support Team
I replied back on July 1st

Quote:
There was a small balance on the card, what happens to that?

Why would I want to re-apply when your terms state:

‘Replacement goplay prepaid Mastercards are sent out approximately one month before expiration of the current card. When you receive your new card, please sign it immediately, then call the number on the removable sticker to activate the card by entering the card number and the 6 digit access code.’

I do not wish to pay for another card, when I have already done this before. Please confirm that the above statement found in the Party cashier is correct.
Party response July2nd:

Quote:
Hi T8,

Thank you for contacting Card Support Team.

The small amount in your expired Goplay MasterCard will be transferred to new Goplay MasterCard once it is applied for the same currency CAD.

Please be informed that we have escalated the issue regarding the replacement card to the concerned department. Once we receive a response we will update accordingly.

Regards
XXXXXXX
Payments Team
Unfortunately I've yet to here back from the 'concerned department'.

Should I just reapply and assume they will not charge me the $12 again?
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 12:04 AM
Same thing happened to me. Phone Support or goplay to confirm that you will not be charged to get a new card. I was issued a card with a later expiry date and new number, with no new problems last time I checked.
Quote:
Originally Posted by T8urmoney
RE: the GoPlay Mastercard

Mine expired July 1st......I inquired in late June as to if they had sent a replacement, this was the response June 30th:



I replied back on July 1st



Party response July2nd:



Unfortunately I've yet to here back from the 'concerned department'.

Should I just reapply and assume they will not charge me the $12 again?
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 06:28 AM
what happened to the two daily omaha hi-lo tournaments you had? there was a 22 and 11turbo both with guarantees that usually got met in the UK evenings that mysteriously disappeared? please tell me this was a mistake and that youre bringing them back. now there is practically no tournament hi-lo outside of one sunday 22r and a bunch of 2 qualifiers through the week!
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 06:37 AM
Hi all,

Just to let you know that we will be releasing a software patch tomorrow (July 16th). More information on this can be found on our software updates page. There will be no downtime.

Vas will be along shortly with answers to some outstanding topics.

Thanks,
Paul
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 06:38 AM
Is it possible to multitable SnGs on an Android tablet (stacked)? I would like to buy a tablet and be able to grind a little bit when traveling, any recommendations on that?
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 06:48 AM
Hi guys,

Back with another round of answers for you -

Quote:
Originally Posted by FrreshPrince
another question:
is it possible that the software is lagging extremely as soon as you have a flash player videofile running in firefox???

i think i have this problem since the last update....
anyone else with similar problems???
Please get in touch with Customer Services – info@partypoker.com – they might ask you to send a couple of local files from your software directory in order to better gauge the issue.

Quote:
Originally Posted by flanderz
Anyone knows if my brother is allowed to create a bwin account if i have a partypoker account? We live in the same house.
Holding accounts on both bwin and party is not an issue – but you will, understandably, be unable to participate in the same cash game tables as this might lead to our security team flagging both accounts and suspending them.

Quote:
Originally Posted by gettan
Anyone knows if they still use player segregation on party?
As mentioned a couple of times in the past, there is no segregation whatsoever being applied to any of our games for quite some time now. We’ve gone a completely different route and have introduced Casual Cash Games. Feel free to check more on our website - http://www.partypoker.com/whats-goin...ash-games.html

Quote:
Originally Posted by MT656
If I start the Sit 'N Go Grind Mission will this negate progress I've made on the FastForward Grind Mission or anything like that? Is it possible to switch back and forth between the two?
You can pause any Summer of Grind mission in order to progress in another instead. Progress for the original mission will be saved. Keep in mind the exception to this are time-limited missions – this would be a mission where progress is based on, for example, playing on consecutive days, but you can indeed flip between the Grind missions and have your progress saved.

Quote:
Originally Posted by Poker_Orifice
seems the same as any of the other missions - - just pause the one, start the other (& go back & forth).
I didn't read the fine print on the fastGrind mission... here I was putting in thousands of hands on the 4nl tables & assumed they just weren't going to register til' I hit 30k. Finally wrote to support (thinking it was maybe a glitch in my lobby.... its not like I don't experience others at times on there, lol) & found out the hands must be played on 10nl tables & above... hee hee hee Oops!
Sorry about that It is indeed NL10 and above for the cash grind and $10 buyin or above for the SNG grind.

Quote:
Originally Posted by thunderbolts
Hey, Party Rep(s). Your security certificate for partypoker.com has expired. Oops?
Resolved now, sorry for the inconvenience.

Quote:
Originally Posted by MeCrazyUSane
Hello , is it only me or Rush tables are extremely slow ?
Do you mean after quickfolding? What limits is this on? Could you provide a bit more info please?

Quote:
Originally Posted by Oof
There haven't been any new HU tables spawning at NL100 and above for days now. What gives?
Quote:
Originally Posted by IMDABES
same with 2/4 and 3/6, it KOTH now? IF so, stopping people from doing t he whole, sit out then back in thing over and over thing should probably be a priority.
I’ve passed this on to the poker room team, they’ll have a look at it immediately.

Quote:
Originally Posted by T8urmoney

Unfortunately I've yet to here back from the 'concerned department'.

Should I just reapply and assume they will not charge me the $12 again?
I checked with the payments team and they confirmed there’s currently an issue with a 3rd party provider which is delaying all these requests – this should be fixed by the end of next week, so please await a reply before applying for a new card.

Thanks,
Vas
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 07:32 AM
think I was ignored... can u fix the plo hilo 100 (.5/1$) please ?, still only 9 handed available
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 09:55 AM
Whats up with the sit out on one table kick you out after a bunch of seconds feature ?

Why is it off ? it was a great feature, please fix it !!!
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 10:04 AM
For once I'm not going to complain. All I wanted to say is that I am pleasantly surprised by the new Party Reps - please keep up the good work. There's a ton of stuff to fix with the site, not least the software and customer service, but having better communication here will buy a huge amount of goodwill.
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 12:36 PM
Quote:
Originally Posted by MeCrazyUSane
Hello , is it only me or Rush tables are extremely slow ?
yep, unplayable as usual. pause forever between hands, just a matter of time before the whole site crash.
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 12:39 PM
10nl rush unplayable atm
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 12:58 PM
That's why they didn't answer my question, because the software isn't fixed yet.
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 01:23 PM
Sorry if this has already been addressed, but I just found this thread.

I have been experiencing a ton of lag on Party Poker, ever since the latest update. I have attempted resetting everything, but I continue to experience this issue. I was able to play on another site (WSOP) without any issues at all, so this is not an issue on my end.

Has anyone else been experiencing this issue?

I would have passed this to the customer service, but I don't feel like going through an exercise of futility and have them in the end say "it's on the user end" or that "it's being escalated to the appropriate department" and then never hear from them again.
[PartyPoker] Ex-Official thread Quote
07-15-2014 , 01:26 PM
hi,

im playing partypoker on my mac and on your mac-version you dont seem to have a function for disabling avatars. will it come naytime soon?

also old partytables please on macversion and the ability to use them for rush.
[PartyPoker] Ex-Official thread Quote

      
m