I would be too and like I said, the 2-3 times my withdrawal didn't get approved instantly, I went to live chat to ask about it. That's why I also added that it depends hugely who you talk with. Some CS are clueless and others are very helpful.

And obviously my tips and questions I asked you extend to anyone who is having withdrawal problems. Not that I can do anything about them on Party's end as I have nothing to do with them but can at least give the basic tips that have helped me in the past.

Ok. I think it is important that collectively we share all information, especially regarding serious issues like withdrawing our money. Now I do have hope that my money will be received within the standard and acceptable timeframe, but this being the first time that I have to wait, it does make me paranoid about Party taking the next step and not paying back every single one of us.

Here is to hoping that our funds are collectively still in safe hands... (we can never be too precautious, especially with situation like Lock that progressively lead to them not paying anymore).

Isn't Lock serving US customers + had problems for a long time + isn't publicly traded company (not sure how much that matters). Also, Party is making money, not losing it which is shown from their public quarterly reports.

I don't really see how you can compare them and I feel the reason you are feeling scared is that you are comparing the sites for no reason

Nah, not trying to compare Lock to Party and it would be silly to do so, but am simply stating that taking into account the shady past of online poker, I do watch out for possible early signs of a site sinking... I definitely do not think this is the case, and believe that Bwin is on the rise (haven't they just bought a casino in Atlantic City? And google was rumored on being interested in buying out Bwin as well).

Like I previously stated, I will be the first to post here when and if I get access to my funds, and am looking forward to playing online on Party all through this winter, but until this situation is solved, I am keeping away from the tables and keeping this thread as a useful tool of communication (as it should be).

The thing is that it isn't that much about the money itself but also about how they act. I talked to support (chat+phone) at least 4 times each time I was assured that they will reach me back and tell me what is going on "within" 24 hours. So here I am waiting since 23 with no clue what is really going on.

Same with the bug, lost a ton of money thanks to freez bug, provided them with all of the info they wanted even recorded the bug while happening and sent them link to the recording. They haven't respond to my e-mail (and I mean the tech support) since 27...

I mean I understand that I am shameless winning reg but treating me like **** and keeping me in dark like that offering 0 help whatsoever is just ridiculous.
I would understand if they said to me that there are problems/whatever but stalling me like that,offering some random lays is unacceptable in any company.
I mean I was told at least 3 times that they will contact me within 24 hours with the info what is going on and it never happened.

Seriously WTF is this ****

No problems with cashouts (to Visa Debit) for me: instantly processed and in account within 2-3 days.

Juk

Insta approval for me, arrives on my neteller within 4-6 hours.

Maybe once a year tops i get the 48 pending approval thing, which always freaks me out and makes me overreact to support. (because I'm used to the instant approval)

My new Bwin account cashier service has been excellent, I only needed to send my ID and got insta cashout service from them. I did mention i already had Party and WPT account and was a regular customer of pay-pro.

My experience with complaining about the 48 hours pending is that it's best to just accept it and not bother support about it with insulting mails. (which i used to do a lot in the past)

Also a more direct method of contacting the cashier is mailing to info@pay-pro.com

And the Lock comparison is ridiculous dude.

OK, thx for the advice. Wasn't trying to compare Party to Lock, and if I did, I take it back. I actually went to revisit the Lock thread today, and the hole is just getting deeper and deeper.

It is really funny:

To celebrate Halloween we’ve created a spooky, time-limited Mission.

Complete it and you’ll get entry into 5 freerolls, giving you the chance to play for a host of high-tech prizes including a next generation games console.

The Mission has 3 objectives:
Play 13 Sit & Go or multi-table tournaments. You can play a mix of both but heads-up tournaments are excluded
Play 666 hands of any poker game type
Eliminate 25 players from tournaments. Both Sit & Go and multi-table tournaments count but heads-up play is excluded
You’ve only got until 3rd November (23:59 ET) to finish this Mission. So get started by going to your ‘Missions’ section, then ‘Halloween’ and clicking ‘Start Mission’.

Make you’re ready for the Halloween Mission Freeroll on 17th November at 14:30 ET.

My experience with Party in person and on forums is they are fairly quick when the Money is all good. But when the approval gets delayed beyond a week or two something is not nice. The beginning of the end.

Checked different forums and it is so weird. There are many players in the same situation as me and it doesn't matter which way you decided to cash out (even people that used their go play card are in that situation).

Everyone got this info about investigation of cashout due to security reasons but it doesn't make any sense. Especially that none of our accounts is even blocked and seen people playing all sorts of games (cash nl holdem,plo.mtt, sngs).

There wouldn't be any panic if Party offer us some explenation or inform us what is going on. I talked with the support several times this week and every time I was told "we are almost done we will inform you (call you) within 24 hours what is going on" but they never did.

spoke to afew people and they are on bwin the same as me. Maybe its just that skin that is having issues?

I am on Party. What reason have they given you for this unusual and unacceptable delay?

no reason. Just not replied to my email. So frustrating! times like this i wish poker was properly regulated then i would not have to worry. what have they said to you?

Well they wouldn't reply at first, until I copy-pasted some posts over here about similar situations, and then they told me that I was still within the acceptable 3 day processing. It has been 50h now since my withdrawal demand, so will wait the extra 22h before getting back to them. But you should go to a live chat on Party : they will not be able to dodge your emails then. GL

I get this when I m trying to log in. Now what? I think it has something to do with internet explorer because party uses software from like 1998 which uses internet browsers within the client. Anyone else had anything similar? What helped?

edit: Already figured it out. If you recently changed your DNS server then go back to the old one. Google dns works fine now.

If you'd talk to someone with half a clue, they'd realise there is some problem and they'd fix it right away whether the 72hrs has gone or not.

Just don't take the first "no" as an answer. They pull it each time because most accept it as an answer but if you ask again, you might get stuff done

Well both people I got an answer from, said I would probably get it within the timeframe of 3 days, so I will wait the extra 22h before pursuing this. But I mean, look around here, they are obviously doing this to quite a few of us, and some do get their withdrawal after the wait, some don't.

Yes, but they have no authority over the cashier transactions. That's a separate 'entity'.

www.pay-pro.com

All skins on this network are build on this system. The 6 or 7 skins are just skins sold to different company's.
Chat support can not help you with this. But they might pretend to every so often i suspect.

ok got it all 3 cashouts got approved same time today, still have no idea what happened tho I withdraw my full bankroll (well -2004 I left to join you in the protest tommorow)

That is good news. That is 2 that eventually got their money, although not in a timely fashion... I hope I will be the next...

Hi All,

I said we would be more open with you and promised to return by EOD today to address your recent points about protected tables! I am generally not going to be posting here in the future, but will ensure others in my team do so regularly. For fastest response to your concerns, please contact info@partypoker.com for support.

First, some important points:

1. We’re addressing questions raised in this community (and elsewhere) about the manner in which we have chosen to provide certain players with a tailored online poker playing experience that not everyone gets to share. For the time being, and for the sake of an open dialogue, we have to put other things aside. Not because they’re not worthy of being addressed (we get it, and will follow-up on everything in time) but because the dialogue will not be constructive if it derails. So this is fairly lengthy, and focused on one topic!

2. We, and we’re sure the same goes for our competition, are forever grateful for the vigilance with which some of you go about tracing questionable behavior on poker sites. That can never be a bad thing even if we’re often more informed than you think. Sometimes we’re limited by our own inadequate - it turns out - policies and rules (that can be very frustrating). Sometimes we just choose to deal with matters in a different manner. But nothing detracts from the the value of your dedication and the level of our gratitude.

3. This is not a discussion about whether you, Joe down the street, or anyone else should or should not be able to access this or that game. We reserve the right to offer poker games under any conditions our regulators permit and that’s really not open for discussion. However, you players should of course expect to be able to understand the conditions in place so you can make informed decisions about whether/not to play on our sites. In that regard we haven’t delivered acceptably in the past.

4. We take pride in being at the forefront of understanding how the ecology of an online poker room works, even though we clearly need to improve some parts of our operation. For this discussion to be useful it is vital that you, for example, consider the possibility that players and behavior you think create all the bottom-line value for us does not correlate with our view. You don’t have to agree with our view at all, of course, but it’s not much use if you’re not willing to consider that we might make decisions based on different criteria than you would had you run an online poker room. We also don’t only run a stand-alone online poker site, but have numerous other products connected to our player ecosystem – and there are a lot of inexperienced poker players from (for example) affiliated sportsbooks who casually try sitting at our poker tables and don’t always have great experiences.

5. We have no intention of being a grinder-hostile site. Based on our understanding of how the ecosystem works, we do believe that some traditional elements and features in online poker have been misguided for years to the absolute detriment of the game. Obviously we want to correct those. Somehow. And obviously that sucks if you're on the wrong end of the correction. But that doesn't mean we dislike grinders – we've just done a terrible job at communicating where we stand on that issue, among others. We should not forget that all grinders were once novices. Grinding is an integral part of the online poker playing experience and it is our aim and ambition to reinvigorate that experience. Not by looking backwards though, but by looking forward. Are we there yet? Not by miles.

6. As of 30 minutes ago, the limited tables that lie at the heart of this conflict will be removed. Not because the intention behind them has changed, but because the feature no longer serves a valid purpose if it is abused and manipulated. Before anyone shouts "well you’ve handed them a victory on a plate by removing these tables," you can expect us to produce something new to bring about a sensible and healthy balance in our poker ecology – and, for good measure, we’ll tell you the ‘what’, the ‘when’, ‘why’ and ‘how’ behind our thinking: with my arrival I can safely say that the 'run silent, run deep' approach has been scrapped for good.

7. For Bwin.Party, the game of poker is not just a numbers game. It can’t be just a numbers game. We are in the entertainment business and entertainment value is not always measured in dollars. If we choose to ensure certain players that have been less fortunate or have little experience play more with each other we are not basing our argument in just dollars and cents. We have to consider other values, like the fact that a lot of multi-tabling high-activity players aren't particularly fun to play against if you're new to the game. Not socializing. Not answering honest questions. Not shy of delivering a critical remark to complete strangers. That's awful entertainment for someone who might not yet fully grasp the intricacies of the game.

8. If all this sounds like we're patting ourselves on the back and dismissing your concerns, then that couldn’t be more wrong. We recognize that we’re in a chip and a chair position and need to stack up some goodwill rather soon.

9. Lastly, a note of appreciation: This may sound odd, but thanks for putting on the pressure. Sometimes that can be tremendously helpful for a company like ours. It forces us (in a good way) to move ahead on issues that have been sidelined due to more (perceived) pressing matters.

With that out of the way, here is an explanation for the context and timeline of this feature being introduced. Some specifics about how certain things are calculated will not be communicated because: a) the methods and algorithms changed subtly during the months following its release; b) it doesn't matter as long as the features that rely on such calculations are not active; and c) they fall under the protected business secrets category.

Protected Tables

There has been speculation in both the poker community and poker media about the introduction of 'Protected Tables' on the global partypoker network earlier this year. This speculation has been due to our own silence about the implications of this functionality on our poker room, how it was intended to work, or why we were introducing these tables. We certainly had many opportunities to reply to players’ concerns, but at the time took a position that our operational decisions were proprietary and confidential. Unfortunately this resulted in misunderstanding about our intent, leading to ill will in the poker community and ultimately harm to our business.

Protected environments for some players have existed within the online poker industry for a long time. Many poker rooms have had ‘shark tanks’, multiple ‘tiers’ of a network, a ‘welcome lounge’ and ‘beginner tables’ or for other reasons separated or ring-fenced players that technically and theoretically could play each other in order to give similarly-skilled groups of (usually new) players the opportunity to compete against each other in a relatively-safe (from sharks) environment while they learn the game, gain some experience and improve their skills. This could be seen by some more-experienced players as disingenuous, setting false expectations about what poker is like in the ‘real world’ outside of these environments, but the fact is that if new players don’t have a good experience playing then most just leave after one session and never return. So it’s in the broad interest of poker itself, and certainly our own poker room specifically, to ensure players have a good experience in at least their first few sessions.

Given the obvious opportunity to extend these players’ lives in our poker room, we sought to create an environment for them to have a better experience. We did this by introducing tables at low and middle stakes which would only be visible to players who our analysis showed were in the danger zone of tapping out before having even found their footing. We called these tables ‘Protected Tables’ internally, though recognize the poker forums have referred to them as ‘Segregated Tables’.

Protected Tables (PT) first appeared on our global liquidity (.COM/.BE/.DK) on 23 February. Players who could see PT could also see all our other tables in the lobby, and sit at any of them, but players who could not see PT could obviously not sit at them.

Following the introduction of PT, we did see new players start playing more hands and sessions after making their initial deposit. Players on these tables also started playing more hands between deposits.

While other macro factors have negatively affected our poker room this year, the impact of PT was positive. Unfortunately, in recent weeks it has come to our attention that some players started to exploit the system. Given that, we can no longer in good conscience continue to operate PT in their current format so have removed them effective today.

We made a mistake in not addressing either the introduction of this feature or its failure immediately and openly. While many stronger players may not have liked this approach, we should have made our position clear, and thus allowed players to make informed decisions about whether to play on our sites. Poor communication also meant that we failed to make clear the limits of the PT mechanism – especially the fact that Fast Forward tables as well as tournaments have always been shared across the full player liquidity because these modes of play are not affected by the same ecology-based issues as cash games.

Just so it’s clear: we are truly sorry for our silence, and will do much better in the future. Someone in my team is cataloguing issues from this thread, and will follow-up in the 'official thread' next week.

Our intent is to create great online poker experiences for most players. We are continuously testing and improving our software towards this objective, and we do promise to share as much as possible with the player community for feedback, stress testing and transparency’s sake.

Good luck at the tables!

Jeffrey Haas

Cliffs

1. Really long post about only 1 topic
2. Protected Tables (AKA Segregated Tables) first appeared 23 Feb 2013
3. Protected Tables were removed on 31 Oct 2013
4. PartyPoker promises to improve communication, and somebody from the poker team will be posting at least weekly - starting next week

Definitely not worried about it, was just adding another case to the list. I've always had instant withdrawals to Neteller. I took a bank wire this time and it's the first time I've withdrawn this way so that's another possible explanation - it could be underway but the status hasn't changed. Having said that, at the same time I withdrew from Neteller and Paypal by wire and they are both in my account....

I'd be ultra stunned if there is a problem and haven't worried about it at all. More likely some internal back log or computer issue imo.

Can Americans Play on Party & do they pay out