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[PartyPoker] Ex-Official thread [PartyPoker] Ex-Official thread

06-03-2011 , 06:04 PM
Quote:
Originally Posted by Nash_equilibria
After the buggy update on May 25 with the disconnecting pop-up, Sharkscope and PTR tracking has been broken.

According to the Sharkscope administrator,
"Its not impossible that we will be able to recover the missing tournaments from the period we were down but it will take lots of players emailing Party to tell them they'd like their missing games added."
Thanks.

Number of tickets accumulated to date: 876
Prize(s) won to date:
Cash: 0
Points: 0
Big draw tickets: 0

More irritating is that no points have updated for me today and apparently I am ineligable for todays draw, despite earning (what should be) approximately 200 points. Hey ho
[PartyPoker] Ex-Official thread Quote
06-03-2011 , 10:58 PM
Hi, playing on party for first time in a while.

Im having issues when I have 2 tables open, that I can not open up the lobby.

How do I fix this?
[PartyPoker] Ex-Official thread Quote
06-03-2011 , 11:27 PM
Quote:
Originally Posted by omnishakira
Im worse :

Number of tickets accumulated to date: 972
Prize(s) won to date:
Cash: $1
Points: 0
Big draw tickets: 0
Now i've 1500 tickets... i cant wait to win maybe 2$ this time !
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:17 AM
Quote:
Originally Posted by omnishakira
Im worse :

Number of tickets accumulated to date: 1456
Prize(s) won to date:
Cash: $29
Points: 0
Big draw tickets: 5
fmp
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:21 AM
browsed through some of this thread and searched but couldn't find if there is a points calculator anywhere. Like what level would i get 6 tabling 50nl 6max for ~36hr/week?
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:26 AM
Quote:
Originally Posted by robbyd86
browsed through some of this thread and searched but couldn't find if there is a points calculator anywhere. Like what level would i get 6 tabling 50nl 6max for ~36hr/week?
Palladium with relative ease imo
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 10:57 AM
Lost connection!!!!! Still able to post here so it's not on my end.

Playing 30$ rebuy

EDIT: S*** my table just closed by itself
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 10:58 AM
Quote:
Originally Posted by K1n9K0n9
Lost connection!!!!! Still able to post here so it's not on my end.
You are not alone... same here.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 10:59 AM
down
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:01 AM
same here, lost connection but internet and other poker client working fine
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:05 AM
SORT IT OUT PARTY POKER!!!
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:09 AM
Quote:
Real Money games status:
Status at 06/04/2011 10:45 ET: Very Good
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:11 AM
Listen, PartyPoker, what are you so worried about? You know Mom's gonna pack your stuff anyway. You're what the French call "les incompetents".

-Home Alone
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:16 AM
Party,

Get rid of your 99r daily..its getting smaller and smaller. Replace it with the $150FO you used to run and slap the same 30k gtd down and it'll easily get that. Right now the tournament plays way too deep early and it's seeing less and less people register it. Please fix your tournament schedule!

If you have more tournaments, you will get more volume and than you can run the monthly million once a month again!
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:21 AM
Quote:
Originally Posted by Asidman
same here, lost connection but internet and other poker client working fine
Ditto.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:30 AM
same, can't connect
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:31 AM
Does anyone know how pp has handled situations like this in the past for tournaments? Cancel and refund? My client just closed and I don't want to sit here trying to fire it up every 30 seconds.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 11:37 AM
Quote:
Originally Posted by K1n9K0n9
Does anyone know how pp has handled situations like this in the past for tournaments? Cancel and refund? My client just closed and I don't want to sit here trying to fire it up every 30 seconds.
No idea. I think maybe I might have caused it, though. I'm not really that good at tournaments and I was on my way to a final table. Seems the system couldn't cope with me doing well and decided to go kablooey rather than deal with that.

Edit: Looks like it's back up, though still can't sit at table.

Last edited by IAteYourCat; 06-04-2011 at 11:58 AM.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:02 PM
From their website

Quote:
Multi-table tournaments

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.

Any players still competing in a tournament when it is cancelled for technical reason will be refunded as follows:

1. Each player will be awarded prize money equal to the amount that would have been awarded to the next player to be eliminated.

2. After prize money has been allocated according to point 1, 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to the remaining players' chip count at the time of cancellation.

3. The remaining players will also be refunded their entry fee.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:07 PM
Quote:
Originally Posted by Vekked
I haven't read this thread to know if this is an issue for many people, but I know at least 2 others who have experienced the same problems. Yesterday I was playing the $215 and $530 highroller along with about 15 other games across 5 sites. The $215 played fine all day before and after the $530, but the $530 never popped up, I didn't notice until I had around 20BB left. I called support and told them about the issue before playing any hands since I didn't want to ruin my chances of some sort of compensation. They basically told me "sorry, it's not our fault, you shouldn't be playing so many tables". I mean, it's clearly a software glitch, and telling customers that are playing their highest stakes tournament of the week that it's their fault they're playing professionally and I should be 1-tabling is kind of ludicrous. This view is probably fine for stakes that are populated by basically no professionals/people mass-tabling, but can this seriously be said for the highest stakes tournament you offer? Over the past 3 years I've received between 3 and 4k of refunds from Pokerstars and FTP for these exact same issues because it's clearly a glitch in the software.

Very unhappy with the response from support about this, please fix your software, and please realize that telling someone they should play less games and notice when the software doesn't do what it should is a good way to alienate the small amount of highstakes tournament players you already have. If I'm cutting back tables it's probably going to by Party Poker tables that get cut first.
As someone who beta tested partypoker and has made input to the software, I think you are just never going to get that bug fixed. It was a bug 10 years ago, and it's a bug now.

If you ask nicely they will probably give you the rake back for the tournament as compensation, but you have to know that is how party software behaves unfortunately. In the past it would move tables and the new table would never popup. The lobby button always meant the main lobby, and you had to find the actual tournament through the worst interface ever to open your table again.

Party used to have a rule against professional play in their TOS as well, so I doubt they care much about your argument.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:13 PM
This is rubbiiiiiiiiish, anyone any idea when games are set to resume?
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:20 PM
ive sent em an email... i will paste it if it's still revelant to do so
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:21 PM
I got this, but this was before I was able to log in again:

Dear Player,

Thank you for contacting Customer Service.

Please note that we are experiencing some technical difficulties with
our servers. We sincerely apologize for the inconvenience caused.

Our technical team is currently working on resolving any outstanding
issues.

Any canceled games will be settled in accordance with our cancellation
policy. For more information, please click on the link below:


http://www.partypoker.com/how_to_pla...iscon_canc.htm
l

We sincerely apologize for any inconvenience caused. Your patience and
understanding on this matter is highly appreciated, and we hope that
this situation will not diminish your satisfaction with our games.

If you have any further questions, please do not hesitate to contact us.
We will be more than happy to help you.

Thank you for choosing us as your online gaming site.
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 12:59 PM
had the same email...
[PartyPoker] Ex-Official thread Quote
06-04-2011 , 04:13 PM
Did everyone else have their player notes erased after the sw finally started today?
[PartyPoker] Ex-Official thread Quote

      
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