Dear Party Rep

Do you know if in new software ; the fisrt choice of game is still FIXED LIMIT ?
if not it is the dead of Limit game on Partypoker for sure ; because many recreationnal players just play the first choice of game,table and don"t know about if they play NL or L or PL.

I saw dead Ongame Limit traffic in 2008 when they updated software and NL became 1st choice of game ; and one year later was the same on Ipoker.
You can see traffic on Ipoker and Ongame it is really dead and it is the 3rd choice of game .
Also on Pokerstars ; the 1st choice of game is Fixed Limit it is why they have so much tables available.

Limit game is also good for rooms because they rake a lot and i think recreationnal players like this game becuse thay go broke less quick and it is action game

Thanks

any PokerFests planned for the future? thought they would be pushing something like this after the increased traffic and upping the guarantees in January.

last one was April - May 2012 and seemed popular

http://www.partypoker.com/promotions/pokerfest.html

Hi all,

In regards to the above player and also to Zipfelmuetze, we have investigated these players and they are set to be warned as per our policy.

Thanks for highlighting these players and apologies for the delay in the response.

Thanks,
Party_Rep

Hi ebffs,

Thank you for bringing this to our attention. We are looking into this and will get back to you once we have investigated this further.

Thanks
Party_Rep

I had the same exact problem. I haven't played on Party in years and just wanted to check what the games looked after the Bwin merge and the number of tables looked a bit strange after comparing them to pokerscout numbers. Tried uninstalling but that didn't work, but did notice that the lobby settings weren't reset so went through the registry to find anything Party related. And after deleting the whole [HKEY_CURRENT_USER\Software\PartyGaming] dir from there it started working properly again without reinstalling. I've got Windows XP so I don't know if the settings are stored differently in different Windows versions.

So I thought it was just some weird bug with some years old Party software that I still had on my computer and updating to the new one. But I guess it's something else, and can't really tell exactly what registry setting caused this, but just something you could try.

tournament lobby is very laggy, way too easy to missreg a tournament you didnt mean too

fix this please

Anyone had any problems logging into the client today. I either get the white box with nowhere to enter my password or the few times Ive got the correct box, it just wont let me in?

It happened to me twice yesterday ... restarting client always helped

Anyone have a deposit bonus for party? tnx in advance

Finally got in, but as you say took several client restarts. 45 min in total, maybe the gods were trying to tell me not to play. They were right too

The amount of collusion that goes on in the Party sngs is gross. Every week or two I catch a new team.
Lately it has been a full team of 4 players sitting all at once in $54 games. I've caught 4 of these teams so far (16 accounts). Is party just letting them change their SN when I report them? Or do these people really have that many ID documents, and party is that bad at being able to stop them?

Warning to all players: Party has told me multiple times THEY WILL NEVER REFUND PLAYERS FROM A COLLUSION. This is disgusting.

+1. the tournaments seem to "jump around", you select one and then a few seconds later a different tournament gets highlighted

Thanks! Amazing after several days and easily 10+ emails each way with Party support their "tech"guys did not think of this.

I used a registry cleaner (ccleaner) and assumed that would remove left over registry files from uninstalled software, but I never thought to check myself for left over files.

I just want to add also the trouble shooting advice I got, sometimes after waiting over 24hr and after an "escalation" to the appropriate department was stuff like

(A) Re-install the client
(B)Make sure your Flash player is updated (but they didn't fix their canned copy paste so they told me to "update" to a 10.5xx version when it's already in the 11.xxx)
(C) run a tracet scan
(D) run a virus scan
(E) use wired internet

All abc cookie cutter solutions. I often wonder if the people trying to "help" me even bothered to carefully read my detailed description of the problem.

They don't because the most of problems are caused by dumb users in the first place. That's why they try some general advices first and if it doesn't work, they read your emails properly.

I have also reported those cheaters 3-4 times. Party VIP Support is really nice and understanding but it seems that the people who have the power to do something about it really don't care. I was promised my buy-in back on one occasion...didn't happen.

Further to the comments on here regarding the appalling customer support I attach an email chain showing my interaction with Party support regarding the errors the the HH files you receive if you request them from the Preferences tab in within the client - I do this to get the HH for hands played on my mobile device as HH auto save when on my laptop. Even after reviews by 3 customer support staff and 2 "specialist" staff they can't see a problem with having the flop dealt 3 times (firstly with 3 cards then 1 and 1). Note that some hands within the HH file do correctly identify holdem poker as being played with a flop, river then turn so I don't understand how any HH file is created with some hands showing flop/turn/river and others flop/flop/flop

[Apoligies for the brash nature of some of my responses to PP. As you can infer from the CAPS replies I am pretty fed up with spending so much time trying to get simple HH and getting idiotic responses like this]

To read the email chain you may want to start at the end

************************************************** ********

Date: Thu, 31 Jan 2013 02:52:07 +0000
From: info@partypoker.com
To: xxxxx
Subject: Response from PartyPoker.com (xxxxx)

Dear xxxxx,

Thank you for contacting Customer Service.

Please note that the Hand History that you kindly sent us was double- checked and investigated by the department concerned. That is why they requested that you contact PokerTracker for confirmation and further assistance.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

xxxxx

Customer Service

-------------------------------------------------------------------------------------

From: xxxxx
To: info@partypoker.com
Subject: RE: Response from PartyPoker.com (xxxxx)
Date: Thu, 31 Jan 2013 02:24:55 +0000
>
WOW I SPECIALLY REQUESTED THAT YOU TOOK MORE THAN A CURSORY GLANCE AT THE HAND HISTORY AND YOU STILL CAN'T SEE A GLARING ERROR. PLEASE CAN YOU TAKE ONE MORE LOOK AT THE HAND HISTORY (SHOULDN'T TAKE MORE THAN 20 SECONDS) TO SEE WHY THE HH DOESN'T MAKE SENSE
>
THANKS IN ADVANCE FOR YOUR CONTINUED EFFORT

-------------------------------------------------------------------------

> Date: Thu, 31 Jan 2013 02:17:39 +0000
>From: info@partypoker.com
>To: xxxxx
>Subject: Response from PartyPoker.com (xxxxx)
>
Dear xxxxx,

Thank you for contacting Customer Service.

Further to your e-mail, the hand history sent to you is correct and this was also confirmed by our specialized department. So please contact the respective support team for PokerTracker, as there might be an error in the hands when using them with this software.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

xxxxx

Customer Service

----------------------------------------------------------------------------

From: xxxxx
To: info@partypoker.com
Subject: RE: Message from PartyPoker.com (xxxxx)
Date: Thu, 31 Jan 2013 01:21:13 +0000

BELOW I ATTACH THE TEXT FOR THE FIRST HAD THAT HAS AN ERROR. IF YOU CAN'T FIGURE OUT WHAT IS WRONG WITH THIS TEXT YOU NEED A NEW JOB. IF YOU ARE NOT GOING TO TAKE THE TIME TO INVESTIGATE MY EMAILS (LOOKING AT THIS TOOK LESS THAN ONE MINUTE) THEN JUST TELL ME YOU DON'T WANT ME TO PLAY AT YOUR SITE. THERE IS CLEARLY AN ERROR WITH THE ORIGINAL HAND HISTORY TEXT AND YOU EITHER COULDN'T BE BOTHERED TO LOOK AT THE TEXT OR COULDN'T READ A HAND HISTORY FILE, EITHER OF WHICH ARE UTTERLY UNACCEPTABLE FOR CUSTOMER SUPPORT.:

***** Hand History for Game xxxxx *****
0.10/0.25 Texas Hold'em Game Table (NL) Time to Act: 15 Seconds - Thu Jan 24 01:15:08 EST 2013
Table Velocity (Real Money) -- Seat 01 is the button
Total number of players : 6/6
Seat 1: xxxxx ($67.96)
Seat 2: xxxxx ($13.60)
Seat 3: xxxxx ($40.54)
Seat 4: xxxxx ($29.49)
Seat 5: xxxxx ($30.44)
Seat 6: xxxxx ($5.17)
xxxxx posts small blind (0.10)
xxxxx posts big blind (0.25)
** Dealing down cards **
Dealt to xxxxx [ Ks, Kh ]
xxxxx shown [Fold,Call(0.25),Raise(0.50) to(29.49)]
xxxxx raises (0.80) to 0.80
xxxxx folds
xxxxx shown [Fold,Call(0.80),Raise(1.35) to(5.17)]
xxxxx calls (0.80)
xxxxx folds
xxxxx folds
xxxxx shown [Fold,Call(0.55),Raise(1.10) to(40.54)]
xxxxx folds
** Dealing Flop ** : [ Kc, Ac, 7h ]
xxxxx shown [Fold,Check,Bet(0.25)]
xxxxx checks
xxxxx shown [Fold,Check,Bet(0.25)]
xxxxx bets (1)
xxxxx shown [Fold,Call(1),Raise(2) to(28.69)]
xxxxx raises (2) to 2
xxxxx shown [Fold,Call(1),Raise(2) to(4.37)]
xxxxx raises (3.37) to 4.37
xxxxx is all-In.
xxxxx shown [Fold,Call(2.37)]
xxxxx calls (2.37)
** Dealing Flop ** : [ 2h ]
** Dealing Flop ** : [ 4h ]
Creating Main Pot with $10.16 with xxxxx
** Summary **
Main Pot: $10.16 | Rake: $0.53
Board: [ Kc Ac 7h 2h 4h ]

xxxxx balance $67.96, didn't bet (folded)
xxxxx balance $13.50, lost $0.10 (folded)
xxxxx balance $40.29, lost $0.25 (folded)
xxxxx balance $34.48, bet $5.17, collected $10.16, net +$4.99 [ Ks Kh ] [ three of a kind, Kings -- Ac,Ks,Kh,Kc,7h ]
xxxxx balance $30.44, didn't bet (folded)
xxxxx balance $0, lost $5.17 [ Ad 9c ] [ a pair of Aces -- Ad,Ac,Kc,9c,7h ]

--------------------------------------------------------------------------------

Date: Wed, 30 Jan 2013 13:32:58 +0000
From: info@partypoker.com
To: xxxxx
Subject: Response from PartyPoker.com (xxxxx)

Dear xxxxx,

Thank you for contacting Customer Service.

I checked with our respective team in regards to the difficulties you are facing with the hand histories but there is nothing that we can do about this. There is no issue from our end as we sent the hand histories in the correct format. As you are facing the issues when trying to import the data in Poker Tracer I’d advise you to contact their support. They will be able to help you with this.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

xxxxx

Customer Service

--------------------------------------------------------------------------

From: xxxxx
To: info@partypoker.com
Subject: RE: Message from PartyPoker.com (xxxxx )
Date: Wed, 30 Jan 2013 07:18:36 +0000

As an example, when I import the attached file into PT4 I get the following errors:

07:17:23 am: Error: PartyGaming: Invalid flop line encountered: ** Dealing Flop ** : [ 2h ] (Hand #xxxxx ) (Hand #xxxxx )
07:17:23 am: Error: PartyGaming: Invalid flop line encountered: ** Dealing Flop ** : [ 3h ] (Hand #xxxxx ) (Hand #xxxxx )
07:17:25 am: Error: PartyGaming: Invalid turn line encountered: ** Dealing Turn ** : [ 9c, 2c, 6d ] (Hand #xxxxx ) (Hand #xxxxx )
07:17:25 am: Error: PartyGaming: Invalid flop line encountered: ** Dealing Flop ** : [ Qd ] (Hand #xxxxx ) (Hand #12582045300)
07:17:26 am: Error: PartyGaming: Invalid river line encountered: ** Dealing River ** : [ 9s, 9d, 6h ] (Hand #xxxxx ) (Hand #xxxxx )
07:17:28 am: Error: PartyGaming: Invalid river line encountered: ** Dealing River ** : [ 7h, 5c, 7d ] (Hand #xxxxx ) (Hand #xxxxx )

--------------------------------------------------------------------------

Date: Mon, 28 Jan 2013 09:00:25 +0000
From: info@partypoker.com
To: xxxxx
Subject: Message from PartyPoker.com (xxxxx )

Dear xxx,

Following your earlier conversation with our Customer Service team we have checked with the respective department and we will have to ask you to provide the Hand ID's of the hands you have received with errors so we can check this from our end and assist you further. Thanks in advance for the provided information.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

xxxxx

Customer Service

I've often found the appallingness of customer support to strongly correlate with the appallingness of the customer in question. You sent 3 mails to them, so you had 3 chances of politely informing them that there's something wrong, and pointing them to what's actually wrong as you were bright enough to figure it out. Seems that you failed in both your missions, not once but 3 times. Maybe you get better at this with age.

I've managed to fix the problem with missing tables on my own (actually dealing with customer service cost me more time than it saved me).

Latest problem is my client crashes easily 5-6x/day. (Maybe once per 1-2hr on average). I'm running a high performance laptop only 5 months old (quad core - 8 thread i7 with turbo booster and 8gb ram).

Luckily I've been able to boot back up and resume hands before I'm timed out, but it's only a matter of time before this costs me 200bb+

Sigh

Ya his post was a pretty bad example because he's being rude and blasting them in caps locks. But the fact remains the customer services is pretty bad.

Unfortunately this is not the first time I have had this conversation with support. On at least two occasions in the past 2 weeks I have explained this exact issue to them so that customer service themselves would pull the HH for me as theirs often comes with fewer errors than the ones requested through client preferences. Apparently they don't seem to keep notes on customer correspondence. I think after repeating the same email over and over again and getting the same copy and paste response each time I have every reason to "blast them in caps" in an effort to get them to actually read my email. Guess even that did not work. All I was asking for was for them to actually look at a hand history carefully.

Was there a court case or full refund of the first improper confiscation? Any links or details of the current situation?

MAYBE YOU DON'T UNDERSTAND THE PROBLEM. I'VE GIVEN YOU SOME HINTS ABOUT A BETTER APPROACH IN MY PREVIOUS POST, SO PLEASE TAKE ANOTHER LOOK AT THAT.

anyone got lag issues atm keep getting connection interuppted for about a second a few times a minute also had a problem over last week of mtts that I have registered not poping up when they start anyone having similar problems?

***Auto re-buy and add-on buttons for tourneys***

How this has not been done already is baffling.

Every third tourney I miss re-buying when I bust because I'm playing too many tables. And those that I make, I miss the add-on for the same reason.

It's seriously tilting, especially how the new sched has so many rebuys.