Quote:
Originally Posted by nesquik3v1
Hello everbody, I've been a regular poker player for years on Pokerstars, but after last year's changes with rake structure I decided to try Party Poker. I started playing there in late 2017 after having my account verified! This is very important to note!
At first I had no issues, I did put in high volume despite the huge downswing. A few months later, I already got used to the software(which is not best), started making some decent profits and the problems started.Party blocked my account close to Christmas with no notice. Started asking me to re-send this and that document with a week time frame...On Christmas! At first I had to verify my ID from an attorney(notary) , then to send another proof of address that is stamped by the local town hall. This was not enough despite they originally asked for that only. I had then to show a phone bill, which again was not enough. Then the support required a phone call, which I gladly took and it lasted for about 20 minutes. All of this has been dragged out for months! Then the support moved from email to skype and then again from skype to email. Like what is this really? And I had my account locked during all this time causing me losses/inconvinience because not only I couldn't play, but also because I have been refused access to my funds! Please keep in mind, I have been providing the constant flaw of document, but this abuse never ends! I guess I was wrong to assume Party Poker will welcome higher volume players or winning players like a few other poker rooms.
The idea of this post is not to make a rant against Party Poker, but after constatnly being refused cooperation and any access to my funds, I decided to look for help/suggestions here. Bare in mind my funds have been locked for months and it's more than 10 000$!!! I will just warn everybody to take this post into consideration before depositing on Party Poker's platform. Decide for youself whether the risk is worth it.
I remember I ve read a thread in other forum where ppl where talking about similar problem to yours. Trying to find the thread, but no success so far.
How can that be happening in such a big poker site? The poker branch is going down with every year, but where are we heading to? How can big poker rooms **** with the clients in such a way?
I put some of my volume in Party Poker, but it seems I should consider that decision again.