Quote:
Originally Posted by matthmit
when party will increase timebank in fastforward and also improve players notes ? this 2 things are the only ones preventing me from switch from stars to party.
Timebank I am unaware of any planned changes
We made a change last year which received lots of negative feedback so we reverted and the feedback to date has been minimal
Note improvements are onoging and will be rolled out alongside other improvements and updates in the coming months
Quote:
Originally Posted by nesquik3v1
Hello everbody, I've been a regular poker player for years on Pokerstars, but after last year's changes with rake structure I decided to try Party Poker. I started playing there in late 2017 after having my account verified! This is very important to note!
At first I had no issues, I did put in high volume despite the huge downswing. A few months later, I already got used to the software(which is not best), started making some decent profits and the problems started.Party blocked my account close to Christmas with no notice. Started asking me to re-send this and that document with a week time frame...On Christmas! At first I had to verify my ID from an attorney(notary) , then to send another proof of address that is stamped by the local town hall. This was not enough despite they originally asked for that only. I had then to show a phone bill, which again was not enough. Then the support required a phone call, which I gladly took and it lasted for about 20 minutes. All of this has been dragged out for months! Then the support moved from email to skype and then again from skype to email. Like what is this really? And I had my account locked during all this time causing me losses/inconvinience because not only I couldn't play, but also because I have been refused access to my funds! Please keep in mind, I have been providing the constant flaw of document, but this abuse never ends! I guess I was wrong to assume Party Poker will welcome higher volume players or winning players like a few other poker rooms.
The idea of this post is not to make a rant against Party Poker, but after constatnly being refused cooperation and any access to my funds, I decided to look for help/suggestions here. Bare in mind my funds have been locked for months and it's more than 10 000$!!! I will just warn everybody to take this post into consideration before depositing on Party Poker's platform. Decide for youself whether the risk is worth it.
I really cant assist much here and suggest your feedback is best shared with the customer service team directly
The relevant team will have sent all info and details via email - I suggest you respond and follow up directly with them
Quote:
Originally Posted by Malfato
Negative feedback about Happy Hours time in Brazil.
No way to play at 01-02am and be ready again to play ate 10-11am.
Why 2 hh's in the "morning"? Why not one at 10am and the second one at past afternoon/early evening?
Feedback noted I will share with the promotional team for review
Quote:
Originally Posted by HoneyBaddger
I want to have normal deck to play with. This new table outlook update is cluster****, atleast give us option to use old themes/outlooks.
https://gyazo.com/23a793deb38371601ae6248ed67718e9
Like seriously- all of those decks are blurry. Try to copy atleast 1 deck from Pokerstars
Sorry Rep can you please send my feedback to developers. Im so disappointed cause its just impossible to play when instead of thinking you have to deal with this interface.
Feedback shared with tech
Thanks
Colette